Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

2024 78

2024 Innovation Customer Service Omnichannel 78

Beyond Philosophy

DECEMBER 7, 2023

He had a lot of interesting insights in terms of the interface between AI and human employees. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. AI presents opportunities to shift some routine tasks off the backs of human employees and onto AI systems.

2024 89

2024 Customer Experience Workshop Call Center 89

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

2018 89

2018 Blog Average Handle Time 2019 89

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction Culture 53

ShepHyken

OCTOBER 19, 2018

This week we feature an article by Lindsay Tjepkema who shares how people are using AI strategies and the impact they are having on the world of CX. – Shep Hyken. Introduction: AI in CX. _. I wanted to go beyond just regurgitating facts, figures, and formulas that you can find scattered about the web about how AI is impacting CX.

Blog 111

Blog E Commerce Customer Service E-support 111

Inbenta

NOVEMBER 29, 2022

In response to this, many businesses, healthcare providers, and more have turned to chatbots to provide a quick and efficient response. So much so that many customers will now expect to encounter a chatbot, with a staggering 80% of people have interacted with one at some point. The power of AI. Sentiment analysis.

Multi-Channel 90

Multi-Channel Customer Experience Omnichannel Social Media 90

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. If you are looking for one personalized customer service example to supercharge your team, live chat is the best first step.

Omnichannel 69

Omnichannel Customer Service Customers Touchpoint 69

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Naturally, this is setting a new benchmark for E-commerce stores, since customers are choosing to shop at only the best websites in the competitive space. For many, the answer is found in conversational AI.

Retail 83

Retail Customer Experience E Commerce Virtual Agent 83

Kustomer

NOVEMBER 4, 2020

Improved CX With AI. The words “artificial intelligence” (AI) conjure images of Arnold Schwarzenegger in his iconic Terminator role, or epic Hollywood showdowns between man and antagonistic machine. It’s no secret that AI is transforming the way businesses interact with their customers. At least, we hope it won’t. The result?

2021 140

2021 Customer Experience E-support Omnichannel 140

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Marketing 98

Marketing Social Media Advertising ROI 98

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 110

Sales 2023 Demo Social Media 110

Comm100

DECEMBER 8, 2020

One of these solutions is the chatbot. Chatbots were designed to streamline customer interaction. If you’ve ever dreamt of an assistant that always has the right attitude and the right answers and that rarely needs to check in with you, the chatbot is your dream come true. What is a Chatbot? Get Comm100 Free.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. Just like any new technology that disrupts an established industry, the benefits of chatbots are far-reaching. Similarly, many organizations adopt chatbots to handle the basic, low-value queries.

Customer Service 82

Customer Service ROI Customers Consumers 82

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. The hype around AI is high, but it may seem unclear to businesses, whether they’ll benefit from it themselves. In fact, LG pledged to include AI in every home appliance they make.

Blog 74

Blog Social Media Insurance Contact Center 74

Comm100

MARCH 13, 2023

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the list goes on. However, what hasn’t been so clear is student receptiveness to these chatbots – until now. Take Thompson Rivers University as an example.

Social Media 74

Social Media Communication Download 2020 74

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? All of a sudden, the term ”artificial intelligence” is everywhere.

Social Media 52

Social Media 2023 Consumers Demo 52

Upstream Works

DECEMBER 14, 2022

Artificial Intelligence (AI) is going to be a defining trend for contact centers in 2023, and IT leaders must be prepared to think broadly about the possibilities. When it comes to AI and customer service, automation usually comes to mind. AI Use Case 1: CX Before an Agent Interaction.

Contact Center 78

Contact Center 2023 Interaction Customer Centricity 78

Upstream Works

NOVEMBER 30, 2022

A more practical approach is to address a specific pain point – and reducing inbound contact volumes is the best place to start. What’s really needed is artificial intelligence (AI) capabilities that are built around these use cases. Intelligent Contact Routing to Self-Service.

Contact Center 78

Contact Center Customer Experience 2023 Customers 78

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways. Data Collection.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. This segment in digital customer service is growing fast, and 70% of customers now either use or are interested in chatbots for simple customer service. What is a chatbot?

Customer Service 77

Customer Service Social Media Books Return on Investment 77

TechSee

JULY 17, 2023

Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them. Regularly review the LLM’s responses and set up to ensure the AI delivers as designed.

Document 109

Document Interaction Presentation Customer Centricity 109

BirdEye

AUGUST 29, 2023

Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Happy customers build successful businesses.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Bold360

SEPTEMBER 15, 2020

Live Chat and Chatbots: They Work Best Together. Because both include the word “chat,” there’s often confusion about the difference between live chat and chatbots. Whether customer interaction happens via live chat or chatbot, the user experience is much the same. CX + EX Success: Blending Chatbots + Live Chat.

Virtual Agent 90

Virtual Agent Net Promoter Score Competitive Advantage Omnichannel 90

BlueOcean

DECEMBER 18, 2018

While AI capabilities in the contact center are still evolving, AI offers powerful opportunities to drive cost out of your business and improve the customer experience (and let’s be real, a growing segment of consumers simply prefer automated or self-serve support) – so asking your potential strategic partners the right questions is critical.

Contact Center 195

Contact Center Measurement Metrics Omnichannel 195

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

Upstream Works

NOVEMBER 30, 2022

A more practical approach is to address a specific pain point – and reducing inbound contact volumes is the best place to start. What’s really needed is artificial intelligence (AI) capabilities that are built around these use cases. Intelligent Routing to Self-Service. Intelligent Routing to Subject Matter Experts.

Contact Center 78

Contact Center Customer Experience 2023 Customers 78

Lumoa

JULY 17, 2023

With over 200 ranking factors at play, Google continually strives to provide its users with the best results in terms of information quality and customer experience. However, in order for the implementation of a chatbot not to backfire, you cannot forget about the human experience.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. In this blog, we’ll explore seven customer service trends for 2024. AI doesn’t threaten customer service jobs; instead, it enhances them.

2024 52

2024 Customer Service E Commerce E-support 52

Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. So let’s jump straight in to our first chatbot example. These common queries are an excellent opportunity to introduce chatbots.

Customer Service 81

Customer Service Customers Technology 2019 81

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! On the one hand, chatbots improve the customer experience with 24/7 availability, instant responses, and personalization.

Measurement 52

Measurement Books Interaction Customer Satisfaction 52

Upstream Works

JANUARY 31, 2023

CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX. AX Trend: AI-Driven Automation As with many other types of jobs, agents spend too much time on manual, repetitive tasks, leaving them with less time to interact directly with customers.

2023 78

2023 Contact Center Customer Journey Mapping Touchpoint 78

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

SaleMove

SEPTEMBER 17, 2020

They quickly realized that the best way to handle the increase in engagements was by offering their members self service options for simple questions which freed up their agents to handle the more complex inquiries. The post PSECU Brings Life to Virtual Assistants appeared first on Glia Blog | Digital Customer Service Explained.

2016 95

2016 2019 Demo Download 95

Upstream Works

JUNE 9, 2022

Now, we are enabling AI applications to help agents, too. We’ve built our company to avoid the hype of every new thing that comes along, and the hype says that AI Applications will replace agents. But the reality is, AI Applications are best suited to help agents.

Contact Center 157

Contact Center Call Center 2006 Virtual Agent 157

Bold360

OCTOBER 2, 2020

Intelligent routing (also known as smart routing, intelligent customer routing, and intelligent call routing) is a technology that automatically sends inbound customers to the right place so that agents can take ownership of issues and use the best tools available to resolve them. Automated & AI Routing. Call & Contact Routing.

Contact Center 98

Contact Center Average Handle Time Hotels Customer Journey 98

Upstream Works

JANUARY 16, 2020

This is the last in a series of blog posts examining key contact center trends for 2020, and the first three lead up to this broader theme of innovation driven by Artificial Intelligence (AI). This means that AI applications for the contact center do not come fully-formed. Chatbots to help map out the customer journey.

Innovation 78

Innovation Contact Center Customer Journey Mapping 2020 78

Beyond Philosophy

FEBRUARY 20, 2020

As you recall, the future of interaction on social media is for a brand to respond as if it were a person, and it will likely be AI-powered in the future. However, before you can have this AI, you have to know how you want it to respond as “your brand.”. Chatbots can have these personas, too. AI Will Change And We Will, Too.

Innovation 163

Innovation Social Media Technology Brands 163