Future State of the Contact Center: ChatGPT in Customer Experience
BlueOcean
MARCH 13, 2023
Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. That fourth enhancement though—personalization—is the interesting one. So let’s get into it.
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