Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Customer Success 99

Customer Success Customer Journey Mapping 2024 Automotive 99

GetFeedback

FEBRUARY 10, 2020

We kicked off our Customer Experience (CX) Ambassadors Program in January featuring an interview with Myshka Sansoin , manager of customer advocacy and self-service activation at BRP. Q: Graham, how did you find yourself working in the customer experience space? . I didn’t intend to be in the CX industry.

Hospitality 218

Hospitality Sales Feedback Customer Experience 218

BirdEye

NOVEMBER 15, 2023

For local businesses and brands, effectively leveraging Google’s suite of products presents a major opportunity to attract and retain customers. AI can help businesses engage customers, automate operations, and improve employee efficiency. First up, I wanted to introduce Uday Ghatikar, the field CTO of Google.

Document 111

Document Brands Technology Consumers 111

Lumoa

FEBRUARY 7, 2023

Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. Customers don’t always take the time to express their feelings. In This Article: What is the Voice of the Customer (VoC)?

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 110

Brands Management Social Media Feedback 110

BirdEye

MARCH 29, 2024

So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. But deciding what to post and which popular Instagram story idea to choose can be challenging. Table of contents How to post a story on Instagram? Tap the “+” icon or swipe right on your screen to go to Stories.

2024 109

2024 Social Media Events Webinar 109

ChurnZero

DECEMBER 29, 2020

Like a box of chocolates, you never know what you’re gonna get during life in the pandemic. Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved.

2020 98

2020 Blog 2021 Chief Customer Officer 98

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

2018 89

2018 Blog Average Handle Time 2019 89

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving customer satisfaction across all aspects of your business is a considerable challenge. What is a customer experience (CX) program?

Blog 86

Blog Brands Customer Experience Net Promoter Score 86

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback. I’m VP of Enterprise Sales at Birdeye.

Feedback 111

Feedback Customer Journey Call Center Customers 111

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. .

Transportation 348

Transportation Information Technology Consulting 348

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic. I hold nothing back.

Books 94

Books Customer Experience Chief Customer Officer Customer Experience Management 94

ShepHyken

FEBRUARY 15, 2019

From stock management to sales reports, customer loyalty, and much more, a POS system streamlines your efficiency in ways that pen and paper just can’t. Something you should think about when shopping for a POS is how it’ll impact your staff’s performance. It helps them manage stock.

Blog 88

Blog E-support Retail Sales 88

Experience Investigators by 360Connext

OCTOBER 27, 2014

I remember what it was like to hope for a nice person to answer the door- someone who shared the same Halloween spirit and handed out delicious candy better than plain Baby Ruth bars. Customers are like trick and treaters when they seek out customer support. Do they have what it takes?

Customer Service 284

Customer Service Social Media Customer Service Representative Consulting 284

BirdEye

OCTOBER 16, 2023

Knowing how to help your clients better has an incredible role in how you do business, significantly when growing your agency. As much as possible, agencies must utilize all the products in Birdeye’s suite and add value to their clients. Be creative in engaging with customers post-sales to keep the relationship strong.

Multi-Channel 64

Multi-Channel Social Media Communication Sales 64

Kustomer

JANUARY 19, 2023

In this episode of the Customer Service Secrets podcast , Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to use customer experience data analytics to create a personalized, data-driven customer experience. There are great relational databases out there.

Customer Journey 98

Customer Journey Customer Experience Customer Service Advertising 98

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers. Table of contents What is Houzz? Tips to get more Houzz reviews Is Houzz a legit service?

Social Media 96

Social Media 2009 Magazine Feedback 96

ReviewTrackers

AUGUST 24, 2020

There is a vital shift happening in the business world: a growing class of savvy, empowered consumers are demanding more options, fairer prices, and better interactions across the entire customer journey. As a result, businesses across a wide range of industries are being compelled to adopt a more customer-centric approach.

Customer Experience 124

Customer Experience Multi-Channel Social Media Touchpoint 124

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

Blog 101

Blog Demo Competitive Advantage Insurance 101

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. Because it turned out that targeting keywords and increasing frequency was too blunt an instrument, however authoritative the material. People whose businesses are thriving on great customer service. Our initial blogging strategy.

Blog 91

Blog Download Feedback Metrics 91

Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Listen to your Customers – It’s Worth the Effort.

ROI 143

ROI Books Customers Definition 143

Gainsight

OCTOBER 17, 2023

Customer Success professionals are under more pressure than ever. Manage more accounts. Secure more renewals and customer expansion opportunities. Drive product engagement through the roof. They want to scale, but they don’t want the extra headcount—or salaries—that come with it. What’s a Needs Assessment?

Leadership 52

Leadership Social Media Article Engagement 52

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 64

Brands Management Social Media Feedback 64

SurveySensum

OCTOBER 24, 2023

Do you want to stay updated with your customer needs and preferences to enhance your product? Well, product feedback surveys are the way to go! By launching these surveys you can actually understand what your customers want, their preferences, and their pain points. What are Product Feedback Surveys?

Feedback 52

Feedback Social Media Customer Satisfaction Insights 52

BirdEye

MAY 30, 2023

Taking a hard and closer look at how you stack up to your competitors will help your company improve and grow. In this article, we’ll tell you how to use competitive benchmarking to improve nearly every aspect of your business. Table of contents What is competitive benchmarking?

Social Media 98

Social Media Metrics Advertising Measurement 98

Doing CX Right

SEPTEMBER 19, 2020

Who owns customer service? You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. It isn’t what you expected. Clearly you are unhappy—or, really, irate—so, what do you do? Know what you want. So disappointing.

Customer Service 126

Customer Service Social Media Blog Customers 126

Beyond Philosophy

AUGUST 12, 2020

Traditional journey mapping is what a customer is doing, but is missing a few things. It gives you a rational customer process, meaning an account of how they move through your experience from point A to point B, but no insight into how people behave as customers and why they do what they do. .

Customer Journey Mapping 187

Customer Journey Mapping Hotels Customer Journey Net Promoter Score 187

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. What are the types of customer feedback?

Feedback 83

Feedback Consumers Customers Customer Satisfaction 83

BirdEye

DECEMBER 12, 2022

Showcase products and services 5. Share customer reviews and testimonials 7. Create how-tos and tutorials 9. Promote email and text sign-ups Frequently asked questions about social media posts Manage all your conversations with Birdeye Messaging. Showcase products and services. Share your company’s content 2.

Social Media 98

Social Media Marketing Events Culture 98

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. I became aware of this deficit after receiving an email from Vijay, one of my podcast listeners, asking me what we had on it. This first one is from HubSpot.

Customer Engagement 157

Customer Engagement Engagement Social Media Definition 157

Kustomer

APRIL 21, 2022

Listen and subscribe to our podcast: Have you ever considered the importance of turning customers into forever fans, a.k.a It’s widely known that some of the best growth comes from word of mouth marketing, which naturally occurs when customers suggest your products to others in their close circles. brand ambassadors?

Social Media 98

Social Media Brands Loyalty Marketing 98

BirdEye

OCTOBER 25, 2023

The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. This blog post gives you an overview of a panel discussion on mastering online listings for your business. This blog post gives you an overview of a panel discussion on mastering online listings for your business.

Marketing 105

Marketing Information Webinar Consumers 105

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. What’s the intensity of these sentiments? Their customers?

Social Media 157

Social Media Feedback User Experience Insights 157

BirdEye

OCTOBER 17, 2023

It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. All of these elements collectively contribute to solid online reputation management. So you can see just how to use these features and some best practices.

Brands 59

Brands Social Media Multi-Channel Demo 59

Stella Connect

JANUARY 26, 2022

Listen up, managers. Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. As a result of a high-performing customer service team, your brand will establish a reputation for quality service that keeps customers coming back.

Customer Service Training 96

Customer Service Training Customer Service Management Feedback 96

BirdEye

OCTOBER 12, 2023

Unfortunately, finding the right survey respondents can be challenging for many business owners. If you’re on the hunt for customer opinions, you need to target the correct audience — one that will be fair but honest. And knowing where and how to find that audience is key. Table of contents What are survey respondents?

Social Media 59

Social Media Net Promoter Score Feedback Demo 59

BirdEye

APRIL 19, 2023

You’ve worked for years for a big company, but it’s just not the career you want. It’d be great to work for yourself, but how do you go about finding a small business idea that actually works? But first, let’s go over what makes a small business idea worth pursuing. We’re here to help.

2023 97

2023 Social Media Consulting Events 97