ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. My friend Ann-Margaret used to be an accountant. We told Ann-Margret how much we love her cupcakes and she shared that she also bakes for birthdays and functions.

Feedback 96

Feedback Blog NPS Net Promoter Score 96

Totango

APRIL 4, 2024

One tool that Katie finds helpful in her role is a RACI matrix that designates accountability to relevant stakeholders involved in a project, task, or decision. RACI stands for Responsible, Accountable, Consulted, and Informed and is a great tool for: Overcoming ambiguity. Closing communication gaps. What was the goal of the project?

Sales 89

Sales Customer Success Insights Webinar 89

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. What’s most important in self-service, is that customers can connect through several channels, including the phone, email, website, messenger, and social media.

Blog 74

Blog Social Media Insurance Contact Center 74

ChurnZero

APRIL 15, 2022

Create a license utilization segment for active (paid and/or freemium) accounts with 100% or more utilization in the last 90 days. Build an alert for the segment that notifies CSMs (and their manager) when an account enters the segment. But once the relationship is strong enough, you can easily use an email in its place.

ROI 98

ROI Presentation Metrics Sales 98

Brandwatch CX

NOVEMBER 8, 2023

The weekly reports and the excellent team management facility (delegating tasks, sending private messages) can be very useful when there’s more than one person handling the social media accounts. A free account allows you to track 12 social sites, including Tumblr and WordPress. a pro account is required. Build better campaigns.

Social Media 98

Social Media Metrics Demo Measurement 98

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Moreover, Google ranks all the content shared on its platform. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. The ideal blogging platform will fit with your skill level, type of blog, and budget.

Social Media 53

Social Media Blog ROI Brands 53

BirdEye

NOVEMBER 7, 2022

In this blog, we’ll show you how to find an appointment scheduling calendar that can help your business run more smoothly. Creating your account 4. Creating your account. Once you’ve chosen a calendar provider, it’s time to create your account. Getting started with an appointment scheduling calendar 1.

Books 98

Books Events Presentation Demo 98

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Share customer reviews and testimonials to boost social proof. Sharing informational content on trip planning, budgeting, and popular destinations.

Travel 108

Travel Marketing Social Media Hotels 108

ShepHyken

MAY 25, 2018

This week we feature an article by Matt Nolan who shares five keys to building more compelling, sustainable customer relationships. Many organizations will use multiple propensity models for each action (one for each combination of offer and channel) to account for individual preferences. – Shep Hyken.

Customer Relationships 74

Customer Relationships Blog Call Center Presentation 74

Brandwatch CX

JUNE 15, 2022

The weekly reports and the excellent team management facility (delegating tasks, sending private messages) can be very useful when there’s more than one person handling the social media accounts. A free account allows you to track 12 social sites, including Tumblr and WordPress. a pro account is required. 2) TweetReach.

Social Media 144

Social Media Metrics Demo Measurement 144

SurveySparrow

MARCH 20, 2024

In this blog, we will be discussing – How to make a poll on Google Forms? Also, almost everyone around the world has a Google account. If you don’t have a Google account, I guess you are a time traveler from the past or someone who has resurfaced like Adam from Blast From the Past. And that’s not it, there’s more.

Social Media 52

Social Media Travel Demo User Experience 52

SurveySparrow

MARCH 10, 2024

While Google Forms doesn’t offer a built-in mode, this blog will tell you how to make them anonymous. This includes name, email address, age, or other unique identifiers. Though they wish to report an incident directly, ensuring confidentiality lets them share their thoughts freely without fearing judgment.

Feedback 52

Feedback Definition Connections Presentation 52

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Cons: This method can be unreliable as emails are easily missed or skipped.

Social Media 107

Social Media Multi-Channel Demo Feedback 107

BirdEye

MAY 1, 2023

In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. They’re like mini endorsements that you can share on your website, social media channels, emails, and more. Rotate and refresh the quotes regularly to maintain relevance.

Social Media 97

Social Media Feedback Advertising Customers 97

Stella Connect

JANUARY 26, 2022

It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. Don’t Hide Customer Feedback, Share It. If you’re not sharing customer feedback directly with your agents, you’re doing them all a great disservice.

Customer Service Training 96

Customer Service Training Customer Service Management Feedback 96

Totango

MARCH 8, 2022

A customer success community is a group of professionals who wish to grow in their customer success careers and share a common interest in helping clients achieve desired outcomes. Customer success communities usually operate through digital channels such as social media, apps, chat rooms, online forums, and email lists.

2022 116

2022 Customer Success White Paper Social Media 116

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. It is no doubt that excellent customer support is crucial to success.

Customer Journey Mapping 72

Customer Journey Mapping Blog Customer Journey Feedback 72

BirdEye

JUNE 21, 2023

To help you with choosing an option that works best for your marketing goals, we’ll share steps for starting such a program and real-life examples of successful ones. Once the customers join the referral marketing program, they get a unique code or link to share with their network. Table of contents What is a referral program?

Reference 93

Reference Social Media Travel Customer Retention 93

ViiBE Blog

AUGUST 25, 2021

ViiBE Blog. Share this article. Share on facebook. Share on twitter. Share on linkedin. Share on whatsapp. Share on email. Share this article. Share on facebook. Share on twitter. Share on facebook. Share on twitter. Share on linkedin. Share on email.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score 2021 98

Magellan Solutions

FEBRUARY 11, 2021

Blog posting should be on a regular basis to: Have more people finding you on search engines. Blog posts could serve as a star for communications between you and your audience. Uploading articles to your blog. That’s why it’s a good idea to outsource your blog posts to a virtual assistant. . Account management.

Social Media 52

Social Media Hospitality Loyalty Programs Travel 52

Totango

MAY 31, 2022

Totango’s Presentation Builder tool uses a visual approach to presenting and sharing customer outcomes and goals collected from account data in Totango. With the Presentation Builder, you can: Generate a presentation directly from a customer’s account profile and store it in their account assets in Totango.

Presentation 84

Presentation Demo Customer Success Books 84

Brandwatch CX

MARCH 7, 2023

social media accounts 91% of retail brands use 2 or more social media channels 81% of all small and medium businesses use some kind of social platform Internet users have an average of 7.6 social media accounts Social media users grew by 121 million between Q2 2017 and Q3 2017. Facebook accounts for 53.1%

Social Media 98

Social Media 2014 Advertising 2017 98

Totango

JULY 15, 2022

Increasing your executives’ visibility by providing regular reports to share the status of customer risks across the entire organization. All SuccessBLOCs also include an editable Scorecard that gives you instant visibility and insights into how well your accounts are performing. The Customer Experience Canvas . Total revenue at risk.

Financial 85

Financial Customer Base Leadership Events 85

ChurnZero

APRIL 22, 2022

Automation keeps the machine running—scheduling meetings, sending emails, and monitoring performance—so we have the headspace to be more creative in our thinking and consultative in our approach. Compared to traditional outreach channels like email and phone, In-App Communications is less intrusive: it displays directly in your application.

Customer Success 98

Customer Success Multi-Channel Touchpoint Communication 98

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. This year, we want to flip CMAD on its head a bit and instead share my appreciation for everyone who has helped me build, and who continues to help me build, community here on Atlas. Choose an Instagram account, and select "Stories" from the placement dropdown menu.

2024 52

2024 Social Media Events Engagement 52

PeopleMetrics

MARCH 18, 2021

There are various best practices for getting customers to take surveys, from incentive programs to strategically designed survey reminder emails. In this session, we share strategies to maximize customer survey response rates, and also discuss how to deal with low survey response rates as you're building your CX program.

Customer Experience 62

Customer Experience Voice of Customer Customer Voice Books 62

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. I’ll share five strategies based on what I’ve seen as best practices in the CS community to quickly add efficiencies to the team.

Customer Success 85

Customer Success E Commerce E-support NPS 85

Brandwatch CX

JANUARY 29, 2024

It’s full of people looking for ways to improve their business, they’re already receptive to a blog post about improving ROI or dealing wth crises. Is your brand account a goo way to get in touch or should a salesperson use their account? Again, more relevant eyes on your account. On the downside is the spend.

Social Media 98

Social Media Brands Blog Entertainment 98

BirdEye

MAY 12, 2023

In this blog, we’ll explore the best ways to contact Google support to solve your problems. Email Google doesn’t advertise a central support email. Depending on your location and the product you require support with, you may be able to find an email address to contact. Start with the most pressing concern.

Customer Service 52

Customer Service Customer Service Representative Document Advertising 52

CX University

MARCH 18, 2024

Unlike traditional personalization, which often relies on segmentation and basic demographic information, hyper-personalization takes into account a wide range of data points, including browsing history, purchase behavior, social media activity, location data, and even real-time interactions. Market Share and Customer Success.

Customer Experience 52

Customer Experience Retail 2023 2022 52

ChurnZero

JUNE 14, 2022

This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. It’s from one of your top accounts. If you don’t have a process to identify at-risk customers before they send the dreaded cancellation email, then this is the place to start. Track the results.

B2B 98

B2B Customer Success Customers Blog 98

delighted

JANUARY 19, 2023

Every quarter, we share out a video that recaps the Delighted product updates that were released over the past three months. Send from your own email domain Add more personalization to survey emails by sending them from your domain. Read more about the in-app link builder on the blog. Not anymore!

2022 52

2022 Net Promoter Score 2023 Metrics 52

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B 2023 E-support Call Center 52

SurveySparrow

NOVEMBER 7, 2023

In this blog, we will look into the top 7 ChatGPT plugins, their features, the pricing of the basic plan, and an easy-to-do guide on how to install them! All you need to do is follow these three steps: Step 1: Log into your ChatGPT Account and switch to GPT4. ( The survey will magically be created in your SurveySparrow account!

Interaction 52

Interaction Social Media Hotels Travel 52

BirdEye

OCTOBER 12, 2023

From targeting website visitors to connecting with the right pool of people, in this blog, we’ll give you ideas on where you can find ideal survey respondents. Survey respondents are participants who share their experiences and opinions while answering survey questions. bots, multiple accounts, etc.)

Social Media 57

Social Media Net Promoter Score Feedback Demo 57

SurveySparrow

JUNE 6, 2024

Cost: The platform’s pricing is hard to find, and tough to understand – which is why we have blogs like these. Modules : Consists of financial reporting and dashboards, contract and subscription billing, project accounting, and revenue recognition. Here’s why! 4 Reasons to Switch from NetSuite 1.

2024 40

2024 E Commerce Financial E-support 40

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. This can involve combining something the user knows (password), has (token), and is (biometric).

Contact Center 52

Contact Center Multi-Channel Financial Banking 52