Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. Juliana was joined by Clay Warren, Head of Digital CX at Qualtrics. Here are a few takeaways from the discussion… What are the shifts we’re seeing right now to customer experience - specifically digital?

Brands 26

Brands Healthcare Innovation Consulting 26

Kerry Bodine

JUNE 23, 2015

Back in May, I presented a webinar called “ 10 Ways To Use Customer Journey Maps ” as a part of Qualtrics ’ CX Week. In this three-part blog series, I’m answering all of the great audience questions from the webinar. Marketing and customer experience folks are the obvious choices for workshop participants.

Customer Journey Mapping 69

Customer Journey Mapping Workshop Customer Journey Webinar 69

SurveySparrow

OCTOBER 14, 2020

When it comes to user experience, AskNicely received mixed feedback from its users. When it comes to user experience, AskNicely received mixed feedback from its users. Are you using AskNicely for a while now? And you are not so happy with the results it brings? SurveySparrow. SoGoSurvey. Google Forms. SurveyGizmo. SurveyMonkey.

NPS 52

NPS Feedback Social Media Omnichannel 52

Qualtrics

MAY 6, 2021

Led by Arianne Miller - an MBA grad with deep human capital management experience - and Sean Baker - a design strategist and former art gallery curator -- this amazing team takes on the challenge of driving deep and lasting change in government by teaching public service professionals the discipline of human-centered design (HCD).

Government 26

Government Innovation Healthcare Employee Experience 26

Wootric

FEBRUARY 14, 2019

This is a Valentine to those people, and more specifically those people who work in CX. These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Angus Yang. Why we love Augie: He’s the Sr.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Qualtrics

OCTOBER 20, 2016

If you want to reap the full value of a customer, give them a memorable customer experience—one that goes beyond a simple exchange of value. Why Customer Experiences Are So Important. Customer experiences are important because they’re unique and subjective. How Small Teams Can Make a Difference. Talk to customers one on one.

Customer Experience 50

Customer Experience Customers Blog Consulting 50

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. How has it helped you?

Customer Success 40

Customer Success Culture Books Blog 40

Qualtrics

FEBRUARY 12, 2019

With such a growth in the healthcare industry taking hold, getting the experience right for both customers and employees is tantamount. With such a growth in the healthcare industry taking hold, getting the experience right for both customers and employees is tantamount.

Healthcare 30

Healthcare Net Promoter Score NPS Consumers 30

Provide Support

APRIL 13, 2016

Improving the overall customer experience is a top business priority for companies and the main driver behind their digital transformation goals for 2016, according to a new Accenture study “ Digital Transformation in the Age of the Customer ”. Below are a few of such steps. Optimize online response time.

Customer Relationships 43

Customer Relationships 2016 Social Media 2003 43

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Brands 33

Brands Leadership Books 2018 33

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

2020 132

2020 Customer Experience Magazine Consulting 132

Zonka Feedback

DECEMBER 26, 2023

The list contains names like Zonka Feedback, QuestionPro, Typeform, Qualtrics, Fillout, and many more. In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. Forget clunky forms and generic questions. The future of surveys is here, powered by AI! Go beyond words.

Feedback 52

Feedback Insights Demo Innovation 52

Qualtrics

MARCH 4, 2019

Working within the confines of strict government regulation and holding itself to the highest security standards leads to creative ways to best serve taxpayers while being efficient. The lessons shared reach far past the walls of the government to benefit private sector customer experience leaders too.

Customer Experience 40

Customer Experience Government Chief Customer Officer Presentation 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Experience Matters

APRIL 7, 2015

In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. Clarabridge. NICE Systems.

2015 97

2015 Multi-Channel 2014 CEM 97

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ProProfs Chat

NOVEMBER 26, 2021

Depending upon your objectives, one of these alternatives could transform the way you collect user feedback and inputs. This feature is really helpful for the ones who need help/suggestions or are working on the same project. Google forms is one such tool that despite its high popularity, fails to impress on most occasions.

NPS 52

NPS Feedback Insights Brands 52

Qualtrics

JUNE 23, 2020

Adobe pivoted to a 100% Digital Summit, in their words “the digital experience conference has gone digital”, Google Cloud Next ‘20 transitioned to Digital Connect, turning a once paid-for, three-day conference into a “free, global, digital-first, multi-day event that would leverage content prepared for Next ‘20. Delivered groceries.

Multi-Channel 26

Multi-Channel Apparel Retail Healthcare 26

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. Why Do So Many Voice of Customer Programs Fail to Improve Customer Experience?

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

Qualtrics

JUNE 30, 2020

Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” Take your digital experience to the next level with our Digital CX toolkit. Access Now.

Events 26

Events Travel Innovation Brands 26

GetFeedback

NOVEMBER 4, 2019

In CustomerThink’s recent study on Customer Experience Success , they found that only one in four CX initiatives are “Winning,” which they define as “being able to connect the dots from the good work being done to benefits that sponsoring executives care about.”. But have they been thriving? Let’s play a word association game.

B2B 150

B2B Multi-Channel Net Promoter Score NPS 150

ProProfs Chat

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. For example, you can send regular customer surveys to understand the product usage experience. There is also an option to set recurring surveys.

Feedback 98

Feedback 2022 Net Promoter Score Social Media 98