Customer Bliss

SEPTEMBER 25, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Do you know the Power Core of your company?

Chief Customer Officer 216

Chief Customer Officer Insurance Financial Technology 216

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Metrics Demo Measurement 98

Team Support

MAY 11, 2021

“You’re not paying close enough attention to your customers.”. This blog provides the highlights from their talk. What did they mean ? At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. How do you accomplish that?

2020 98

2020 B2B Customer Success Metrics 98

Integrity Solutions

JANUARY 18, 2021

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. Now that 2020 is in the rear view mirror, most of us are ready to bid good riddance to an incredibly tumultuous year and do our best to forget it.

2021 126

2021 2020 Sales Social Media 126

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? Why do you need it? What is a CRM?

Social Media 52

Social Media Omnichannel E-support 2021 52

Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 144

Social Media Metrics Demo Measurement 144

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

BirdEye

JULY 7, 2023

Today’s customers expect answers in real time. That’s why a customer service chatbot is a necessary tool for a successful business. With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. Table of contents What is a chatbot for customer service?

Customer Service 96

Customer Service Social Media Banking 2008 96

BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. But how can you generate local leads? In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

ShepHyken

JUNE 23, 2017

I like the live chat option becasue I can immediately get in touch with a representative to ask my questions without having to wait. Some less proactive businesses will do just that, however, they will not be the next eBay or Virgin! Shep Hyken. E-commerce sites have taken retail online and with such its audience. Live Chat Software.

E Commerce 78

E Commerce Blog Engagement Banking 78

BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. Whether you’re an established business looking to scale or a startup just getting off the ground, our guide has something for everyone.

2023 98

2023 Return on Investment Social Media Sales 98

ChurnZero

FEBRUARY 21, 2022

Customers are more than just a source of revenue and profits for your company. They’re also full of insights and knowledge that can help take your business and your products to the next level. But how do you tap into this well of information, and how can you use it to your benefit?

Definition 98

Definition Loyalty Feedback Roadmap 98

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

Kustomer

APRIL 21, 2022

Listen and subscribe to our podcast: Have you ever considered the importance of turning customers into forever fans, a.k.a It’s widely known that some of the best growth comes from word of mouth marketing, which naturally occurs when customers suggest your products to others in their close circles. brand ambassadors?

Social Media 98

Social Media Brands Loyalty Marketing 98

Storyminers

MAY 21, 2020

Nimble’s newly redesigned Today Page is an intuitive, all-in-one dashboard that delivers clear views of the pipeline and the people you plan to engage during today’s meetings, on tasks and via social media. You can communicate authentically with contacts and easily update team members directly from the dashboard.

Social Media 98

Social Media Article Communication Insights 98

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. What is a B2B CRM? Why Do I Need B2B CRM Software?

B2B 80

B2B 2022 Sales Customer Relationship Management 80

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 62

Marketing Social Media Advertising User Experience 62

BirdEye

DECEMBER 21, 2022

If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. To stay relevant on popular platforms, you need to know what’s trending and why, and how to use them to your advantage. All signs point to a TikTok takeover, and you need to prepare for it.

Social Media 97

Social Media 2023 2022 2026 97

Integrity Solutions

JULY 13, 2020

The top five common sales challenges and what you can do to change the narrative. The top five common sales challenges and what you can do to change the narrative. And each step of the way hinges very much on what that individual rep believes is possible for them to achieve.

Sales 104

Sales Competitive Advantage Culture Leadership 104

Integrity Solutions

MAY 12, 2020

But it will take more than tools and technology to do that. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum. Our world has changed, but our customers are still looking for solutions to their problems.

Sales 126

Sales 2020 2019 Metrics 126

BirdEye

NOVEMBER 30, 2023

What’s the best thing for a plumbing business? It sounds perfect, but it can be hard to achieve, especially in a competitive market. Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers.

Social Media 57

Social Media Advertising 2024 Marketing 57

Oracle

OCTOBER 5, 2020

We’re proud to present our next article for Markies Mondays, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

Marketing 47

Marketing Seminar 2020 Presentation 47

Integrity Solutions

JANUARY 28, 2021

It’s important to understand what it’s really going to cost you when you lose a sales rep — and what steps you can take to minimize your turnover rates. Every sales leader can relate to that pit-in-the-stomach feeling when a star sales rep says they’re moving on.

Sales 119

Sales Culture Engagement Management 119

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 08:27 – Irit’s survey about Pipeline Conversion and Subscriptions Model revenue impact. The Interview: .

Customer Success 85

Customer Success Books Customers Chief Customer Officer 85

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. Business data abounds, but are you taking full advantage? The Value of Past Data to Today’s Business.

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

ChurnZero

FEBRUARY 21, 2022

Customers are more than just a source of revenue and profits for your company. They’re also full of insights and knowledge that can help take your business and your products to the next level. But how do you tap into this well of information, and how can you use it to your benefit?

Definition 52

Definition Loyalty Feedback Roadmap 52

Kayako

AUGUST 22, 2019

In our previous post we talked about what customers were expecting from companies they did business with. In this post we will cover the steps you must take as a business to ensure you’re doing everything you can to remain relevant to your customer at each step of their journey. Blog posts.

Webinar 56

Webinar Blog Customer Journey Customer Success 56

eGain Blogs

JANUARY 4, 2018

This is an extract from an interview* that eGain’s SVP of Marketing, Anand Subramaniam, gave to Contact Center Pipeline for their feature article, Blending AI With Support. It has been restructured for this blog. What is the key to improved customer (CX) and agent experiences (AX)? The second is a consumer survey.

Contact Center 53

Contact Center Touchpoint 2017 Omnichannel 53

CustomerSuccessBox

JUNE 17, 2022

That’s pretty much a reaction to what slipped through your hands. You could have easily avoided such a situation if you knew that was the subscriber’s next move in the gameplay. And you’d do some quick play to stop it! That can be done through product analytics. What is Product Analytics?

Metrics 52

Metrics Customer Engagement Interaction Customer Journey 52

Gainsight

JUNE 2, 2022

Gainsight wants to celebrate you! Now, we can’t wait to see you and share everything that we have learned since our last time together. . Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Do you know what else is worth celebrating?

2022 52

2022 Chief Customer Officer Innovation Connections 52

CSM Practice

APRIL 16, 2019

t not only make it, but does it in a way that makes their customers super successful in the process. ng new customers thr?ugh What is Adv?????? In the customer success word we use the term “advocate” to define a customer who t? What is Adv?????? things a customer success manager ??n to do that ??

Definition 55

Definition Customer Success E-support Customers 55

Gainsight

JUNE 10, 2021

Can you recall the early days of the COVID-19 pandemic shutdown? If so, you realize how important your television and your streaming services were. Did you get addicted to a show that you just had to finish watching, but you had to wait for the next episode or season? Well, the wait is over.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

Integrity Solutions

MARCH 30, 2020

What kinds of questions were company leaders asking during that last quarter of 2019 when those 2020 plans were being put together? What kinds of questions were company leaders asking during that last quarter of 2019 when those 2020 plans were being put together? How can we continue to expand our slice of an ever-growing revenue pie?

Sales 88

Sales 2019 2020 Competitive Advantage 88

Brandwatch CX

FEBRUARY 1, 2019

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 96

Social Media Metrics Demo Measurement 96

CustomerSuccessBox

MARCH 9, 2022

In the glorious business of the SaaS space, one underlying truth that determines the growth and scaling of the business is that it takes several months to recover the Customer Acquisition Cost (CAC) and get to the profitable zone at a unit economics level. This blog helps to clarify the purpose of CRMs versus Customer Success tools.

Customer Success 52

Customer Success Customer Relationship Management Touchpoint Customer Relationships 52

Amity

NOVEMBER 6, 2017

You’ve emailed your customer multiple times, and nothing, still nothing. It’s painful, you can feel the customer getting closer to the dangerous churn zone, but you can’t seem to get a hold of them to chat or even schedule a call. Tease Them With Your Product Roadmap.

Roadmap 81

Roadmap Blog Metrics ROI 81

Totango

FEBRUARY 23, 2024

What do these four pairs have in common? Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. Marketers are increasingly targeted at driving pipeline and impact on revenue, but [the job] doesn’t end there.

Chief Customer Officer 92

Chief Customer Officer Customer Centricity Metrics Sales 92