Totango

MAY 29, 2020

We’ve put together a COVID-19 Customer Engagement toolkit to help during this challenging time. Maintain Communication. Your preparation for a post-COVID-19 future begins today as you work to reassure and retain at-risk customers. Offer a way for customers to connect with a community to share tips and resources.

Presentation 62

Presentation Events Customer Success Hospitality 62

Amity

DECEMBER 9, 2016

While wading through this endless sea of content, I’ve recently read a few amazing articles that speak about how to market to your current customers in order to increase retention and help them continuously succeed—and it got me thinking: What if we took a look in the other direction? " Stockpile testimonials and NPS ratings.

Customer Success 109

Customer Success Marketing E-support Social Media 109

Stella Connect

MAY 4, 2017

How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees . Shep Hyken’s Customer Service Blog is one to follow. Work at Home: Maximizing Your Returns. As Hilton International’s VP of Performance Management, she helped the company implement its remote working program.

Contact Center 40

Contact Center Presentation Culture Customer Centricity 40

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. I’ll share five strategies based on what I’ve seen as best practices in the CS community to quickly add efficiencies to the team.

Customer Success 85

Customer Success E Commerce E-support NPS 85

SmartKarrot

MAY 8, 2023

When we reflect about the HR trends that emerged due to the COVID-19 pandemic, remote work is the first and foremost. While it is possible to argue that remote work was a trend on the rise, there’s no denying that the pandemic greatly accelerated its adoption. Remote work is not an exception to this rule.

Document 10

Document Communication Presentation Advertising 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Roadmap ROI Workshop 10

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

BirdEye

APRIL 6, 2023

It’s also an effective way to gain a more flexible lifestyle and greater independence you won’t find working for someone else. Freelance writers generate a wide range of content, from blog posts to ebooks and even ghostwriting speeches. Yard work 2. Top 8 small business opportunities 1. Pet care 2. Cleaning service 3.

2023 98

2023 Insurance Social Media Transportation 98

Grade.us

FEBRUARY 18, 2020

Houzz is a thriving community with more than 40 million homeowners and more than 1.5 Adi and Alon: Resisted pressure from investors to monetize the site in favor of building a strong community. Used the community to further foster brand loyalty and trust. Houzz has conditioned its community to expect the best.

Advertising 34

Advertising Brands Marketing Reference 34

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. This results in increased customer satisfaction and chances that the service will be recommended through word of mouth.

2021 52

2021 2023 Customers Article 52

CSM Magazine

AUGUST 5, 2021

Just when we thought the new world of remote and hybrid work might make life easier, it has actually produced new complexities. While frontline staff are united in their desire to meet rising customer expectations, they are also now divided by where they want to work. 5 Ways to Simplify the Agent Experience.

Metrics 59

Metrics Blog Leadership Engagement 59

BirdEye

MARCH 17, 2023

Some of the most common benefits of hiring a small business consultant or working with a small business management consulting partner include: Business development and planning Whether it is a startup or an established business, reaching the next level of growth requires planning. Today cybercrime costs SMEs over $2.2 million a year.

Consulting 98

Consulting Social Media Financial Sales 98

Pointillist

NOVEMBER 18, 2021

To optimize engagement, it’s crucial to understand not only what your customers are doing, but why. Do they navigate to a community forum or help page? Customers engage with one or more products along a journey to accomplish a goal. What drives customers to engage with your product? Do they contact the care center?

Customer Journey 45

Customer Journey Contact Center Metrics Roadmap 45

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. Scroll down to view the full transcript of the interview below.

Call Center 52

Call Center Download 2020 Omnichannel 52

Natalie Petouhof

SEPTEMBER 26, 2016

In working with Dialed, I just completed some ROI research to understand how quickly, easy and affordable it is today to plug every employee into your business with a very innovative phone system. And businesses can let their remote workers and global offices feel like a part of HQ with peer-to-peer HD video.

Communication 40

Communication ROI Technology Innovation 40

Help Scout

DECEMBER 18, 2018

Some tools just work. We hope any insights found here will inspire more experiments (and more community-building-via-story-sharing!) Starting in January, we wrote monthly blog posts previewing the product we were building and giving updates along the way. Sure, we follow our fair share of best practices here at Help Scout.

2018 40

2018 Webinar Blog Communication 40

CXApp

JUNE 5, 2018

Customer Expectations Have Increased Considerably You can blame modern technology and devices. Where it was once about basic-level promotions and engagements, it’s not only about social-out but also a good social-in strategy, where you’re bringing your employees, customers, partners etc. It has also evolved considerably. into the fold.

2018 40

2018 Multi-Channel E Commerce E-support 40

CXApp

JUNE 5, 2018

Customer Expectations Have Increased Considerably You can blame modern technology and devices. Where it was once about basic-level promotions and engagements, it’s not only about social-out but also a good social-in strategy, where you’re bringing your employees, customers, partners etc. It has also evolved considerably. into the fold.

2018 40

2018 Multi-Channel E Commerce E-support 40

Russel Lolacher

OCTOBER 10, 2022

In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. DoingCXRight Website – Contact , Podcast , Blog , Mentorship. WORKING FROM HOME. Stacy Sherman.

Net Promoter Score 52

Net Promoter Score Leadership Employee Experience Culture 52

Amity

AUGUST 5, 2016

With hundreds of customers worldwide, Achievers delivers a powerful new way for companies to engage, align, and recognize employees to drive business success. But during my time in customer enablement, I would only be engaged with a customer for a certain project and then have to move on. So how do you make that work?

Customer Success 91

Customer Success Culture Customers 2011 91

Calabrio

JANUARY 6, 2016

When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. As standards are developed by the technology community, this vast network of connections will become incredibly useful. Prediction #6: Security will be a priority with deeper customer engagement.

Customer Engagement 53

Customer Engagement Engagement Contact Center 2016 53

Grade.us

JANUARY 12, 2021

Research from the Boston consulting group found claiming or creating a free account on Yelp produced an average revenue increase of $8000. Their findings mentioned reviews could increase conversion rates by 270% ! Because the customers who use Yelp are highly engaged. Source: [link] ). Source: [link] ). Source: Yelp.

Advertising 35

Advertising Social Media Events Connections 35

SmartKarrot

MAY 6, 2022

Here are the five reasons why leaders are burning the midnight oil: Lack of Employee engagement Losing key skilled people and trust issues Building a community Diversity and social pressure Facing big changes. Lack of Employee engagement. Engaged and active workers are essential for a successful business. contact-form-7].

2022 10

2022 Social Media Engagement Connections 10

SmartKarrot

SEPTEMBER 24, 2021

In the post-COVID-19 era, we will not see people spending a lot of time reading a blog by sitting in one place. The modern-day B2B marketers need to challenge being in the safety zone with respect to the marketing models they use and engage with interfaces across the home. But, the real question is, why not? Image Source. Image Source.

B2B 11

B2B Customer Experience Multi-Channel Events 11

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints? Read now 2.

Touchpoint 52

Touchpoint Interaction E-support Social Media 52

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? We cover everything from identifying your target audience, setting up and verifying your profile, to creating captivating content, and engaging with group boards. Let’s get started!

2024 67

2024 Social Media Multi-Channel E Commerce 67

Comm100

MAY 1, 2018

As one generation moves on towards retirement, another enters the working landscape, bringing a new set of values, priorities, and expectations along with them. Organizations that address generational differences and similarities head-on increase the intergenerational understanding necessary to alleviate this employee pain point.

Management 41

Management Financial Communication Social Media 41