SurveySparrow
FEBRUARY 22, 2024
Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right?
SurveySensum
AUGUST 21, 2023
However, the good news is that some have managed to double their revenue through effective customer retention strategies. In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. In such a scenario, retaining existing customers becomes even more challenging.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
SEPTEMBER 21, 2023
This strategic move resulted in doubling their business, showcasing the power of leveraging customer retention to drive growth. Well, acquiring new customers can costs you five times more than keeping the ones you have. So, customer retention is indeed crucial. What is the Customer Retention Rate?
Customer Bliss
AUGUST 4, 2016
One concept I get asked about a lot is customer retention strategy. Business tends to grow as a result of two factors: Your customer acquisition strategy. Your customer retention strategy. Now, a lot of businesses focus much of their effort on the customer acquisition side. It’s obviously important.
Gainsight
NOVEMBER 28, 2023
Rapid Growth Meets Digital Customer Success But rapid growth comes with growing pains: Key customer data became siloed across multiple tools. CSMs struggled to efficiently access the customer information they needed to effectively manage their book of business. Sound familiar? Automation also delivered over $2.5M
Ian Williams
MAY 31, 2015
The customer experience ‘movement’ began in earnest around 15 years ago, with the first books on the subject being published shortly after the turn of the millennium. Customer Retention – Let’s start at the very beginning. Something was afoot. They most certainly had a ‘leaky bucket’.
NetBase
MAY 25, 2020
As the world recuperates and consumers everywhere are feeling hesitant to resume life as usual, recovery mode must be focused on supplying what customers need – and those needs have changed drastically in the past few months. Retaining customers in the long run depends on how well your brand adapts. Here’s how.
Expert insights. Personalized for you.
52 
Let's personalize your content