Talkdesk

JULY 31, 2017

We see innovation happening in service, and those officers have very senior titles and very broad responsibilities. I travel to Japan, to Europe, and I see this innovation happening across all segments across the globe. We have to continue to support the voice network, and that connection is super important. Absolutely.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

West Monroe

JANUARY 29, 2024

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Grid edge solutions meet existing infrastructure: What is PVNO? The network model is now receiving attention from U.S.

Connections 52

Connections Roadmap Wireless Financial 52

CSM Magazine

FEBRUARY 24, 2021

MetTel , a digital transformation and communications leader, has announced that its employees have won two Stevie® Awards for Customer Service & Call Center Individual Categories in the 15th annual Stevie Awards for Sales & Customer Service. ” MetTel CX Billing Analyst Far Exceeded Customer Expectations. About MetTel.

Customer Service 52

Customer Service Government Wireless Contact Center 52

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. The good news is that this is another area where innovation is taking place. Your customers’ interactions – as they hover over colorful charts and graphs – can be monitored to improve future communications with targeted ads and appealing displays.

Insurance 40

Insurance Technology Omnichannel Document 40

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. The good news is that this is another area where innovation is taking place. Your customers’ interactions – as they hover over colorful charts and graphs – can be monitored to improve future communications with targeted ads and appealing displays.

Insurance 40

Insurance Technology Omnichannel Document 40

Magellan Solutions

JANUARY 3, 2019

The importance of technical support in schools heightens as the world continues to embrace digital innovations. Software glitches, hardware problems, and wireless connectivity are some of the challenges facing educators. Communication with the tech support vendor. Gone are the days when teachers dwell on textbooks alone.

Wireless 45

Wireless Document Innovation Technology 45

Eptica

APRIL 20, 2017

By "smartifying" all sort of devices, from white goods to lamp posts, to communicate without the need for human intervention the IoT will automate many routine tasks, making life easier for everyone. No wonder that ABI Research predicts there will be 30 billion IoT devices connecting to the internet by 2020.

Customer Service 50

Customer Service Wireless 2017 2018 50

Magellan Solutions

MAY 6, 2020

Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services.

Call Center 52

Call Center Telecommunications Banking Financial 52

C Space

NOVEMBER 28, 2018

Elizabeth Caffrey is an Associate Director of C Space’s Product Innovation team. History paints him as a pretty unlikeable figure, but he was an innovator in his own right. Everything is going to be wireless. In a digital and wireless world, with one device for everything, who needs coins and cash? Elizabeth Caffrey.

Wireless 45

Wireless Sports Healthcare Consumers 45

Magellan Solutions

JANUARY 3, 2019

The importance of technical support in schools heightens as the world continues to embrace digital innovations — most particularly in schools. Software glitches, hardware problems, and wireless connectivity are some of the challenges facing educators. Communication with the tech support vendor. Scalability.

Wireless 40

Wireless Document Innovation Technology 40

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats. That said, these challenges and trends provide opportunities for utilities to build a more connected and resilient energy ecosystem.

2022 40

2022 Transportation Telecommunications Wireless 40

Avaya

SEPTEMBER 28, 2016

million 911 calls that come from wireless phones in NC—about 74% of all 911 calls in the state according to data from 2015. Immediately following the data transmission, the IVS switches to the hands-free communications system allowing the people in the car to communicate with the E112 responder. Vroome’s call was one of 5.7

Wireless 80

Wireless Automotive 2015 Government 80

Hero Digital

AUGUST 5, 2019

Viewers could accept a meeting invitation with Bottomline (Sales) directly from the interactive video, which was shipped with prepaid wireless to report engagement metrics back to marketing teams at Hero and Bottomline. The mission: Take a brief meeting with a “point of contact” at Bottomline. Not interested in a meeting right now?

B2B 42

B2B Marketing Wireless Events 42

Alliance by IFS

OCTOBER 30, 2019

By 2025, the global number of IoT connected devices is expected to grow to 22 billion. The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. www.astea.com.

2025 28

2025 Wireless Competitive Advantage Customer Satisfaction 28

Clarivate

JANUARY 19, 2024

The Chinese economy’s future hinges on innovation, prompting increased investment in R&D in strategic technology areas such as AI, wireless communication, and biopharmaceuticals. While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024.

2024 59

2024 Wireless Financial Consulting 59

CXApp

JANUARY 11, 2018

No doubt, there is much to see and do and consider when it comes to accounting for the new tech and innovations in your personal and professional life. We've seen clamshell devices, detachables, and even integrated devices that connect together. Hybrid Devices : This one keeps cropping up in different ways over the years.

2018 40

2018 Wireless Events Connections 40

Avaya

SEPTEMBER 13, 2016

I understand these aren’t things we want to talk or hear about, but it’s important that we do in order to improve communication infrastructure and transform the global state of public safety and emergency response. PSAPs need to effectively keep up with today’s pace of innovation in order to better serve the general public.

Wireless 78

Wireless 2012 2010 2013 78

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. Renmark Financial Communications Inc. www.astea.com. Company Contact: Emily Hackman. 215-682-2247.

2018 33

2018 Management Wireless Technology 33

Education Services Group

DECEMBER 13, 2021

The Partner Success Manager (PSM): Leads Partner Success initiatives on behalf of a global wireless networking subsidiary of a publicly-traded technology company. I might search them on LinkedIn or check their title in their email signature on a recent communication. Works primarily with customers in the mid-market tier.

Customer Success 52

Customer Success Wireless Books Technology 52

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. Renmark Financial Communications Inc. www.astea.com. Company Contact: Emily Hackman. 215-682-2247.

2018 24

2018 Wireless Management Technology 24

Calabrio

JANUARY 6, 2016

billion devices are connected to the web, a phenomenon industry folks refer to as “The Internet of Things” (IoT). By 2020, the number of connected “things” is expected to rise to 30 billion. That means more devices will be connected to the Internet than people. Innovation is imperative. Should we be worried?

Customer Engagement 53

Customer Engagement Engagement Contact Center 2016 53

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Bold360

DECEMBER 1, 2016

The first is strong communication about why the change is happening. Your operators are the living, breathing voice of your business and they need to feel like they can connect with a customer in order to deliver to them a positive experience. The best way to articulate this is by referring back to the explanation about CX. Exactly.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

C Space

SEPTEMBER 17, 2020

Wireless provider Virgin Media in July sent a group of its customers “ Big Night In ” boxes when the British Academy Television Awards ’ in-person ceremony was canceled and a virtual event was held. Events-in-a-box” remained popular even as companies began holding live launch events in virtual form.

2020 40

2020 Brands Sports Retail 40

Alliance by IFS

AUGUST 13, 2019

As the number of smart devices deployed in the field increases, the Internet of Things is fast becoming the cornerstone of innovative and differentiated business solutions. We reimagine integration, spark business transformation and enable fast innovation on the Internet of Things so you can pioneer differentiating business models.

Management 6

Management Wireless 2019 Customer Satisfaction 6

Service Untitled

JUNE 24, 2010

In case you aren’t aware, Sennheiser is a major manufacturer of microphones, headphones, and wireless transmission systems. Over the past 65 years, Sennheiser has grown not only because of innovative solutions, but also because we have been able to build a strong fan club for the brand. Facebook and Twitter are two examples.

Blog 44

Blog Seminar 2010 2006 44

C Space

OCTOBER 1, 2018

A sociologist, ethnographer and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries. For T-Mobile, that means injecting clarity into a wireless industry that has thrived on a degree of obscurity and ambiguity, particularly when it comes to the fine print of plans and pricing.

Brands 40

Brands 2018 Airlines Wireless 40