Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

CSM Magazine

MARCH 20, 2024

CX Rockstar James Dodkins on the Rise of Machine Customers Technological Infrastructure for Serving Machine Customers The rise of machine customers necessitates a robust technological infrastructure that ensures seamless transactions, security, and communication compatibility.

Transportation 52

Transportation 2030 Automotive Entertainment 52

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? People communicate much more than in normal times.

Communication 83

Communication Social Media Sports Events 83

CSM Magazine

APRIL 11, 2024

Local Amenities : Explore the amenities, schools, transportation, and other factors affecting the property’s desirability. Prioritize these aspects so you can communicate them effectively with the other party. Effective communication is vital to successful negotiations.

Social Media 52

Social Media Document Transportation Communication 52

Avaya

OCTOBER 29, 2018

We talk a lot about innovation at Avaya, about the possibilities of how collaboration, AI, IoT, and communications enablement can drive Digital Transformation across industries as varied as professional sports, transportation, finance or healthcare. I think that’s worth repeating: Embrace the possibilities; drive meaningful impact.

Communication 45

Communication Transportation Sports Healthcare 45

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. Establishes an emotional connection with the customer Tesla fans are crazy advocates. They attach a deep emotional connection to the brand. Just like Steve Jobs, Elon Musk told a story that was aspirational and resonated with people.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

CSM Magazine

FEBRUARY 9, 2021

Air France KLM ESSC has continued its partnership with Thrive , which has involved the development of an employee engagement and communications app, ‘My Wem’. . The ESSC needed to streamline communication, reduce the use of email and create a community to keep colleagues connected and the ‘My Wem’ app was launched to achieve this.

Sales 52

Sales Transportation Engagement Airlines 52

Russel Lolacher

MARCH 2, 2021

A big part of my role has always been change management, and communication is key to that. Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. communication, empathy, direction. For example?—?be

Social Media 52

Social Media Government Customer Care Transportation 52

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. Moreover, as many of you might know, my love of Apple and their iPhone is connected to my identity. . This takeaway supports another well-established finding that word-of-mouth communication favors the positive.

Transportation 348

Transportation Information Technology Consulting 348

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. Utilities are working to increase electrification in emissions-intensive economic sectors such as transportation and buildings. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats.

2022 40

2022 Transportation Telecommunications Wireless 40

SurveySparrow

NOVEMBER 21, 2023

It’s a direct connection between efficient warehouse logistics and a returning customer. Select a site that minimizes transportation costs and provides easy access for suppliers and customers. Proximity to major transportation hubs can significantly enhance overall logistics efficiency.

E Commerce 52

E Commerce Transportation Technology Demo 52

CSM Magazine

JULY 29, 2020

Haulage and delivery drivers are recognised as essential workers, this also includes transport workers in air, water, road, rail, and freight. A human connection. Keeping the country moving. The haulage, logistics, travel and delivery sector have become our knights in shining armour through this pandemic.

Transportation 52

Transportation Government Hospitality Travel 52

Playvox

AUGUST 30, 2022

Agents cite a variety of reasons for preferring remote work, but by far the most popular reason cited is saving money: 91% say they appreciate not paying for transportation, eating meals out, or buying suitable office attire. New Approaches Can Keep You Connected To Your Team. They initiate effective communication via Slack.” “My

Contact Center 84

Contact Center Transportation Events Management 84

Russel Lolacher

SEPTEMBER 8, 2020

“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.” – Zig Ziglar. Frequently referred to as “community managers,” these individuals or teams work to do what the name suggests: manage your community.

Social Media 69

Social Media Customer Service Transportation Communication 69

Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. People connect with people, not brands – talk like a human. Creativity, empathy, effort, humour… all ingredients to build connection. Oh, it’s been amazing.

Customer Care 98

Customer Care Government Communication Engagement 98

C Space

DECEMBER 1, 2021

3 Toyota’s Woven City, will be a living laboratory – a fully connected ecosystem powered by hydrogen fuel cells populated with residents and researchers who will test and develop technologies such as autonomy, robotics, personal mobility, smart homes and artificial intelligence in a real-world environment.

E-support 52

E-support Transportation Connections Technology 52

ViiBE Blog

AUGUST 2, 2021

Automotive , Construction , Energy , Insurance , SMB , Transport. Primarily, automation can take your business communication, both internal and external, to another level by using the database of past, present, and potential clients, and leveraging the customer knowledge base to create personalized and rapid multichannel communication.

Call Center 52

Call Center E Commerce E-support 2021 52

ViiBE Blog

JULY 30, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Contrary to call center agents who cover incoming phone calls solely, contact center staff navigate across all sorts of communication platforms, be it calls, email, text messages, online live chat, or video assistance requests. ViiBE Blog. Natalia Barszcz.

Contact Center 52

Contact Center 2021 Transportation Call Center 52

Russel Lolacher

SEPTEMBER 3, 2020

Whether it’s for web sites, printed materials or the various multimedia and social media platforms you operate to engage with your customers, or the internal channels of communication to connect with employees, the need to create just never seems to diminish. Now keep in mind, not all new pieces of content are needed or possible.

Transportation 123

Transportation Social Media Definition Blog 123

Magellan Solutions

JULY 7, 2021

Travel / Transportation. Travel / Transportation. Travel / Transportation. Providing after-hours customer care communicates that your business values each call, regardless of what time the phone rings. #2 Real estate. Healthcare. 20,000 – $30,000. 100 – $1000. Lead generations. Hospitality. Mobile services.

Transportation 52

Transportation Hospitality Call Center Insurance 52

CSM Magazine

MARCH 19, 2020

To date, Avaya has helped empower over 200,000 contact center agents to work remotely, and is working with educational institutions, healthcare providers and other organizations globally to provide complementary video collaboration and communications solutions.

Contact Center 59

Contact Center Healthcare Government Insurance 59

C Space

NOVEMBER 30, 2021

In the UK, HS2, the high-speed trainline planned to connect London with other cities such as Birmingham, Newcastle and Glasgow, will do much more than reduce travelling time; it intends to stimulate economic regeneration and encourage prosperity outside of the capital London. Parking is moving underground; speeds are limited to 10kph.

Transportation 52

Transportation 2025 Automotive Travel 52

CSM Magazine

SEPTEMBER 9, 2021

With time to kill whilst sitting on public transport, a customer may want to communicate with their bank without speaking aloud sensitive data personal to their account with fellow commuters listening in, so biometric identification becomes valuable. – all whilst obtaining the relevant data for providing an efficient solution.

Customer Service 105

Customer Service Consumers Banking Transportation 105

CSM Magazine

FEBRUARY 11, 2020

a leading provider of customer support communications and solutions, today released its new report, Optimizing Channels for Customer Support , focusing on the new tools, technologies, and channels customers are moving towards as they look for a more seamless support experience. UJET Inc. , Consumers from all 50 U.S. About UJET.

E Commerce 64

E Commerce E-support Transportation Insights 64

Magellan Solutions

SEPTEMBER 1, 2021

Amongst the most impacted industries with the imposition of lockdowns are hospitality, travel and transportation. For the transportation industries, especially airlines, there is a halt in travel and the grounding of commercial flights. Impact of COVID-19 Pandemic in Call Center Operations. Call Volumes. As well as security issues. .

Call Center 52

Call Center Transportation Average Handle Time Travel 52

ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Download now 2.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

Beyond Philosophy

NOVEMBER 4, 2018

Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Having emotional connections with customers is vital to convenience. Hyken’s Six Areas for Making Your Experience Convenient.

Customer Experience 162

Customer Experience Banking Transportation Entertainment 162

Magellan Solutions

NOVEMBER 10, 2023

Time Zone India’s time zones correspond well with those of Europe and America, making it a good choice for companies with a large overlap with these markets to collaborate and communicate in real time. Its ability to communicate in English and cultural affinities with Western countries make it more desirable for these positions.

Culture 52

Culture Government Financial Transportation 52

ViiBE Blog

JULY 13, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Using video communication technology to reach SDG 9. ViiBE Blog. What is a multi-tenant cloud? Customer experience , Remote operations , Technology. Natalia Barszcz. July 13, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin.

Transportation 52

Transportation 2021 Automotive Insurance 52

Inbenta

NOVEMBER 3, 2022

In many cases, these self-service tools are also a more personal way of interacting with healthcare services than browsing a website or communicating with an outsourced call center. Healthcare businesses are turning to chatbots to help patients, doctors, and other staff communicate more efficiently. Schedule appointments.

Healthcare 96

Healthcare 2022 2030 Hospitality 96

Amity

SEPTEMBER 18, 2018

What is their transportation situation? Use your content marketing to communicate your message to the customer. Effectively communicating your brand’s message will require solid writing skills. Content marketing has the ability to connect you with your users. The more specific the profile is, the better. Conclusion.

Loyalty 88

Loyalty Marketing Transportation Social Media 88

Beyond Philosophy

MARCH 5, 2015

What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. JetBlue Will Automatically Check You in.

Airlines 132

Airlines Net Promoter Score Transportation CEM 132

SurveySparrow

MAY 30, 2023

Imagine a world where everyday objects, from your fridge to your car, are connected to the internet, collecting and exchanging data. It’s like having a digital web that connects devices, sensors, and systems, allowing them to communicate and share information. But what’s the impact of all this connectivity?

Transportation 52

Transportation Insights Interaction Social Media 52

Magellan Solutions

MAY 16, 2021

Today, businesses connect to their customers through various channels. For this reason, the market expects a fast and easy communication with different brands and companies. Transportation. Enables quick connection with your experts to answer technical queries about the product or service. Transportation with -2.2%.

Telecommunications 52

Telecommunications Transportation Banking Insurance 52

CX Journey

AUGUST 15, 2018

The audience was transported and mesmerized! People tend to connect to stories and, therefore, remember them and the message they convey. I noted that, through storytelling , the docent had power over the audience! Through storytelling, he. Through storytelling, he. In addition to that, in this interview we discuss.

Transportation 36

Transportation 2014 Roadmap Connections 36

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. Moreover, as many of you might know, my love of Apple and their iPhone is connected to my identity. This takeaway supports another well-established finding that word-of-mouth communication favors the positive.

Transportation 179

Transportation Information Technology Consulting 179

BirdEye

JUNE 22, 2023

And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy. They stay connected: In continuation to the social behavior, customers leverage multiple channels and devices to keep in touch with their preferred brands.

2023 98

2023 Social Media Reference Loyalty 98