InMoment XI
JANUARY 16, 2024
Telecommunications Interactive Voice Response (IVR) Systems: Telecommunications companies utilize AI-driven IVR systems to efficiently route customer calls. These systems understand natural language and can guide customers through troubleshooting processes or direct them to the appropriate department for support.
Experience Investigators by 360Connext
NOVEMBER 19, 2014
Those who work inside the company rarely take the time to truly understand what customers go through to fix a real problem. They think they know, because the codes used by customer service reps and customer relationship management software seem to be working just fine. But there’s a way to solve this.
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InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. A positive guest experience involves going beyond basic customer service. More on this later.) Guest experiences impact reputation.
Experience Investigators by 360Connext
NOVEMBER 20, 2014
With many SaaS products, the end-user is not the client, and their experience must be factored into the customer success equation. Much of what makes for exceptional experiences is simple, clear, and transparent communication.
Talkdesk
MARCH 17, 2020
Customize to deliver great CX in turbulent times . The need for a customizable customer support solution is present in many industries and is particularly pressing for travel and hospitality. During this time, customers are struggling to reach businesses when they need to most.
Magellan Solutions
MAY 29, 2021
And it turns out that social platforms can not only aid patients with their immediate needs, it can also be a way to support hospital staff, nurses and doctors. In this article, we have listed down 9 ways healthcare BPO uses social media to support customers and employees with their needs. This data comes from 500 hospital researchers.
Experience Investigators by 360Connext
FEBRUARY 11, 2020
The answers I got were all around the same thing – all they were doing was entering customer data into the customer relationship management (CRM) program. “Training” had reduced the entire idea of customer experience into one thing – how to use a tool. This is not customer experience.
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