8x8

FEBRUARY 21, 2019

This roadmap will get you started on the road to success. It’s tempting to immediately delve into the technology itself, and try to figure out “how” you’ll proceed. Join our upcoming webinar on February 27th for a live look at how you can use speech analytics and quality management to drive results in your business.

Roadmap 85

Roadmap Net Promoter Score Contact Center Document 85

CSM Magazine

MAY 26, 2023

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth.

Management 52

Management Government Roadmap Measurement 52

West Monroe

APRIL 3, 2023

Faced with ambitious decarbonization goals, accelerating electrification efforts, new regulatory requirements, and critical cybersecurity risks, industry leaders are looking to large, transformational technology deployments to adapt to new challenges and position themselves for the future.

Management 52

Management Government Technology Roadmap 52

Gainsight

OCTOBER 11, 2022

As the technology market enters a new phase, SaaS leaders face a challenge: how to grow their businesses efficiently. To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. . Why a Customer Success Management Platform? . The answer?

2022 52

2022 Customer Success Management Marketing 52

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers?

Call Center 52

Call Center Contact Center Management Omnichannel 52

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

Contact Center 266

Contact Center 2022 Call Center Roadmap 266

Gainsight

FEBRUARY 29, 2024

Partner Success has been long talked about in Customer Success programs, but it’s had limitations in practice due to technology constraints like data security requirements and lack of Customer Success capabilities among partners. Ensuring clear and effective communication pathways between partners, vendors, and customers is paramount.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

PeopleMetrics

MARCH 25, 2022

This guide will answer some of the most common questions that business leaders, marketers, and product managers have about CABs: What are customer advisory boards (CABs)? How can technology and outside services help? Product roadmapping. Use CABs alongside market research and proactive customer experience management.

Roadmap 118

Roadmap Feedback B2B Interaction 118

CSM Magazine

JULY 11, 2023

Being a product manager is an exciting and challenging role that requires a unique blend of technical expertise, strategic thinking, and excellent communication skills. Product managers play a vital role in driving the success of a product, from conceptualization to launch and beyond.

Management 40

Management Workshop Roadmap Communication 40

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Avaya

APRIL 15, 2019

She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. As with any technology, don’t deploy it just for technology’s sake. You need solid technology partners. You need a budget.

Roadmap 47

Roadmap Customer Experience Contact Center Customer Satisfaction 47

Totango

DECEMBER 28, 2021

They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. Learning management systems provide online portals you can use to deliver training and track results. Invest in Your Customer Success Team.

Net Promoter Score 98

Net Promoter Score Roadmap Seminar NPS 98

West Monroe

JANUARY 2, 2024

At this stage, a crucial responsibility for the CFO is the collection of a diverse range of quantitative and qualitative metrics; these metrics serve as the backbone of the organization's prioritized focus, essentially forming the finance transformation roadmap.

Roadmap 52

Roadmap Technology Financial Metrics 52

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

Contact Center 182

Contact Center 2022 Call Center Roadmap 182

BlueOcean

AUGUST 30, 2018

However, it’s not as simple as migrating processes over to shiny new technology. And it goes without saying that contact center tech tools have to work seamlessly without fail; customers will rarely even notice the technology you’re using unless it breaks down on them. Communication, problem-solving, and empathy are essential skills.

Customer Service 232

Customer Service Contact Center Customer Care Technology 232

CSM Magazine

JUNE 7, 2023

Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. Makepositive , a leading provider of Salesforce solutions and part of Sabio Group , is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications.

Wireless 52

Wireless Telecommunications Customer Service 2008 52

Call Experts

APRIL 8, 2024

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

ChurnZero

FEBRUARY 26, 2021

If you don’t have Product Ops or Customer Success Ops to help support that, your tech-touch team might be a great resource for communication with Product because they look at usage trends and data and already take a one-to-many approach,” says Sana. Take the initiative to align on your product roadmap. Matt Kearns, Sr.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. 3 Steps to Initiating A CX Communication Strategy. Determine your positioning and communicate the story. Empower your team. But it's worth it! About William Chumley.

Government 111

Government Chief Customer Officer Roadmap Document 111

SurveySparrow

SEPTEMBER 8, 2021

We’re sure you’ll try to find why along with ways to manage and improve it? . First, we’ll talk about employee experience management and how an employee experience platform would improve it. What Is Employee Experience Management? To understand Employee Experience Management, we need to know about Employee Experience first.

Employee Experience 59

Employee Experience 2021 Management Culture 59

TechSee

AUGUST 31, 2022

While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. Consider your team culture and their technology stack. The barrier between buying great technology and making a real impact is the adoption and deployment of that technology. Internal Adoption. End-User Adoption.

Engagement 109

Engagement Technology Culture Omnichannel 109

West Monroe

JANUARY 16, 2024

With the rise of technology-enabled products and services and the criticality of digital transformation to historically non-technical businesses, technology diligences have become table stakes. Technology diligence has become essential, given the significance of digital transformation.

Roadmap 52

Roadmap Technology Communication Presentation 52

SurveySensum

FEBRUARY 16, 2024

Did you know that 93% of communication effectiveness is determined by non-verbal cues? Even in text-based communication like chats, non-verbal cues such as emojis and memes play a significant role. The inability to rely on visual cues when communicating can make it challenging to express genuine concern and understanding.

Communication 52

Communication Interaction Connections Demo 52

SurveySensum

FEBRUARY 16, 2024

Did you know that 93% of communication effectiveness is determined by non-verbal cues? Even in text-based communication like chats, non-verbal cues such as emojis and memes play a significant role. The inability to rely on visual cues when communicating can make it challenging to express genuine concern and understanding.

Communication 52

Communication Interaction Connections Demo 52

TechSee

DECEMBER 16, 2020

Today, Salesforce has fully integrated TechSee’s technology on the Salesforce platform as an integral part of their offering. Looking for best-in-class technology and data partnerships to expand the customer experience, the company partnered with TechSee and Salesforce. How Visual Remote Assistant works.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

Customer Success 94

Customer Success 2023 B2B Customer Relationship Management 94

Quadient

JUNE 22, 2022

As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. Inspire helps organizations orchestrate customer communications across channels with omnichannel preview and preference-driven delivery capabilities. Marissa Feigen.

2022 52

2022 Multi-Channel Omnichannel Communication 52

Martin Hill-Wilson

JANUARY 29, 2016

Right now I can see three genuinely transformational technologies on offer for forward thinking contact centres. Its range of application is impressive – 100% compliance management, advisor dashboards for self development, a key input to Voice of the Customer initiatives and customer journey mapping. Some remains on the roadmap.

Roadmap 49

Roadmap 2016 2019 Customer Journey Mapping 49

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Roadmap 52

Roadmap Social Media Net Promoter Score Communication 52

ClearAction

APRIL 17, 2019

CEO’s Guide to Growth through Customer-Centered Management Lynn Hunsaker. In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. Customer-centered management is straightforward business sense. Business Sense. True Definitions.

Management 69

Management Customer Experience Management Books Financial 69

Magellan Solutions

NOVEMBER 27, 2023

Think of proactive communication as a friendly chat that your business starts. It creates a strong bond through ongoing communication that enhances the customer experience. It creates a strong bond through ongoing communication that enhances the customer experience. Make sure your messages are clear and easily understood.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Are they asking for follow-up communication or training and not getting it? Use that information to inform your roadmap for improvements. Review milestones along the customer journey. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

West Monroe

MAY 29, 2019

Taking the time to define and align leaders to a shared vision, objectives, and KPIs will provide clear priorities for overall people integration planning, clear messaging for employees throughout the integration process, tangible metrics to monitor progress, understanding of challenges earlier and ability to communicate value.

Net Promoter Score 40

Net Promoter Score Management Roadmap Culture 40

Gainsight

MAY 24, 2022

Not just with the big, life-changing technologies people want. Product managers know this all too well. Smarter Product Roadmaps, Shorter Timelines. Armed with comprehensive behavioral data, Product teams can create an informed, strategic product roadmap. Nothing is more difficult than figuring out what people want.

Innovation 105

Innovation Roadmap Information Communication 105

Optimove

JANUARY 3, 2024

Transparently communicate how their data is employed, instilling trust and compliance right from the customer’s perspective. Stay updated on the latest personalization technologies and customer data management practices, always with the customer in mind.

2025 59

2025 Marketing 2024 Customer Centricity 59

Magellan Solutions

JUNE 14, 2023

The Power of BPOs for Disruptive Innovation You can partner with a trusted BPO company that assists in research and development, technology implementation, process optimization, and market analysis, enabling you to focus on core competencies while leveraging the BPO’s capabilities to drive innovation and transformation.

Innovation 52

Innovation Transportation Telecommunications Culture 52

Totango

FEBRUARY 11, 2022

Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. Relationships with B2B customers tend to be more challenging to manage successfully due to complex requirements, a greater number of stakeholders, and organizational interdependencies. Why Take B2B Customer Experience Seriously?

B2B 111

B2B Customer Experience B2C Net Promoter Score 111