Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 130

Sports CEM 2014 Blog 130

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

Sports 52

Sports 2020 Entertainment Events 52

SurveySparrow

APRIL 28, 2023

As a business owner or marketer, it’s essential to understand the psychology behind consumer buying behavior. Understanding consumer behavior is crucial for businesses to create effective marketing strategies that appeal to potential customers and lead to increased sales.

Consumers 52

Consumers E Commerce Advertising Social Media 52

Oracle

MAY 23, 2019

While on location at Oracle Modern Customer Experience 2019 in Las Vegas from March 19-21, the SmarterCX team met with Jennifer Storms, CMO & EVP at NBC Sports, who tells us about her work and discusses how data plays a role in how quickly Olympic athletes go from ordinary to extraordinary, and in a matter of minutes become household names.

Sports 40

Sports 2019 2020 Social Media 40

BlueOcean

DECEMBER 13, 2022

Salesforce research says consumers like us belong to 4.3 According to Salesforce, almost three-quarters of consumers have chosen to switch brands at least once in the last 12 months, even when they belong to a loyalty program—and they’re doing it for access to better deals, better quality, or better customer service.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

Optimove

APRIL 15, 2024

Embracing a position-less mindset allows marketers to effectively meet evolving consumer needs, outpace competitors, and drive better business outcomes in today’s dynamic marketing environment. This sentiment reflects a trend towards versatility in a sport. “We’re more than one profession, aren’t we?”

Marketing 59

Marketing Sports Multi-Channel Download 59

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 60

Sports 2014 Blog Consumers 60

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 60

Sports 2014 Blog Consumers 60

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It’s about stepping into a space where digital signage is more than just screens but what draws you into a deeper connection with a brand.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

NetBase

MAY 2, 2019

For brands, netnography – also known as audience segmenting – can bring you just as close to consumers. Engaging consumers is all about connecting to them personally – as if you were their bestie, hanging out over coffee. When you zoom in on what consumers are most passionate about, you can’t help but connect.

2019 71

2019 Engagement Entertainment Sports 71

Alida

DECEMBER 14, 2017

In a recent webinar , Darrell Beneker, director of consumer insights at Aurora Health Care, shared how the company uses ongoing insight to inform customer experience (CX) initiatives that create a seamless end-to-end patient journey. Get insight, STAT . Patient insight should be prescriptive .

E-support 100

E-support Sports Webinar Healthcare 100

NetBase

SEPTEMBER 11, 2020

And why consumers are running to Ross Stores. Before we get going though, here are a few consumer statistics that are meaningful for brands: 67% of consumers say they are likely to spend more with a brand if they have had a positive customer experience. But let’s connect back with the men for this next brand.

Social Media 98

Social Media Sports E Commerce Retail 98

C Space

FEBRUARY 12, 2020

When we internalize the essence of a brand as a part of who we are and what we want to project to the world — the brand and the consumer become one in vision and values. The brands who get it right are building a sense of connection that’s deeply based on self-expression and values. It connects on an individual level.

Brands 52

Brands Marketing Sports Net Promoter Score 52

Optimove

SEPTEMBER 20, 2022

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. If you’re a first-timer?

2022 52

2022 Retail Sports Events 52

Chadwick Martin Bailey

JANUARY 31, 2020

Key Takeaways from The Media Insights & Engagement Conference. The Media Insights & Engagement conference was held this week in New Orleans, and we heard some consistent themes that are impacting the media industry. Consumers desire something that resonates with them, even at the detriment of production quality.

Sports 52

Sports Entertainment Presentation Consumers 52

Kustomer

OCTOBER 22, 2020

Attendees were able to gather insights from the brightest minds in the CX space, hearing perspectives from those that are not often heard from, and networking with their peers. What ESPN fans wanted during the pandemic, was to talk sports. to learn about the modern customer experience, and have some fun in the process.

Sports 96

Sports 2021 2020 Loyalty 96

Optimove

SEPTEMBER 28, 2022

Despite the roaring success of the retail app, 50% of consumers still prefer to shop in a physical store, over 70% favor a combination of in-store and online, and almost 60% combine the in-store experience with the retailer’s mobile app. Connect Directly with your Customers in Real-Time. Bottom line? And it doesn’t stop there.

Retail 52

Retail Brands Marketing Sports 52

NetBase

NOVEMBER 13, 2019

iHeartMedia’s EVP of SmartAudio Insights and Analytics, Hetal Patel, shared real-life examples of how iHeartMedia applies AI in scenarios such as better targeting and contextualizing content, image analysis and brand attribution, and reducing fraud and bot-related behaviors: . Morning Movers and Shakers. And increase sales!

Sports 40

Sports Social Media Presentation Workshop 40

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand.

Virtual Agent 72

Virtual Agent Customer Service Average Handle Time Contact Center 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand.

Virtual Agent 72

Virtual Agent Customer Service Average Handle Time Contact Center 72

Eptica

AUGUST 11, 2015

Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport. Building an emotional connection with customers isn’t easy. Customer service is no different.

Customer Engagement 88

Customer Engagement Engagement Social Media Sports 88

NetBase

MAY 7, 2020

To answer this, we must view consumer readiness through the lens of COVID-19 – and against the backdrop of how this is progressing in Europe. Knowing how to proceed and advertise in uncharted waters, brands need to be prepared for the unpredictable as consumers have grown selective during this self-isolation. In the U.S.,

Retail 71

Retail Consumers Social Media Government 71

SurveySparrow

JULY 19, 2022

Organizations with a voice of the customer program enjoy 55% greater customer retention rates and sport 292% greater employee engagement rates, according to this report. It’s a process in which you gather, analyze, and act on insights into your customer’s needs, preferences, and limitations. Collect employee insights.

Definition 52

Definition Net Promoter Score Voice of Customer Feedback 52

Avaya

JULY 27, 2016

I recently attended the Sports and Entertainment Alliance in Technology Conference in Las Vegas. The peer-to-peer consortium brought together over 700 sports clubs, stadium operators, vendors, and top-tier technology providers to discuss and share knowledge, lessons learned, best practices and strategies for the future. Connectivity.

Sports 41

Sports Entertainment Connections Social Media 41

NetBase

MARCH 16, 2020

How advanced image analytics and next generation AI technology helps brands gather better insights. Understanding how to authentically connect with consumers and move them along your purchase path to ultimately convert, is complicated. Derive meaningful insight from Instagram analytics. Instagram’s Influencer Insight.

2020 56

2020 Download Sports Social Media 56

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? Here’s why: Global consumers spent more than 473 minutes a day with media in 2018. Consumers crave customized content – and they also want to be heard. What the Consumers in the Wild Want. And we have a preview of the report for you below! So who does it best?

Entertainment 46

Entertainment Social Media 2019 Sports 46

Kustomer

JANUARY 21, 2021

We’ve got a fun research report that we’re going to dive into that I think will be really insightful for the guests. And then we really honed in on our focus on customer experience just in the last three or four years with our partnership with Qualtrics and their whole ecosystem around using insights to drive business success.

B2B 95

B2B B2C Customer Centricity Sports 95

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Meanwhile, 50% of consumers will likely switch to a rival after just one bad support experience. And you’re not alone in feeling that way.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

BirdEye

DECEMBER 8, 2022

Let’s say you’re a business-to-consumer (B2C) company selling retail products. About: Social networking sites are designed to connect people in a shared online space. These platforms can also increase your brand awareness as you connect with other content creators on the platform. Social networks. Examples: Facebook, LinkedIn.

Social Media 98

Social Media Brands Entertainment Connections 98

Kustomer

OCTOBER 22, 2020

Attendees were able to gather insights from the brightest minds in the CX space, hearing perspectives from those that are not often heard from, and networking with their peers. What ESPN fans wanted during the pandemic, was to talk sports. to learn about the modern customer experience, and have some fun in the process.

Sports 52

Sports 2021 2020 Loyalty 52

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? Here’s why: Global consumers spent more than 473 minutes a day with media in 2018. Consumers crave customized content – and they also want to be heard. What the Consumers in the Wild Want. And we have a preview of the report for you below! So, who does it best?

Entertainment 40

Entertainment Social Media 2019 Sports 40

C Space

NOVEMBER 28, 2018

We invited more than 1,000 consumers from Hatch — our proprietary mobile platform that allows consumers to answer critical business questions and engage with leading brands — to take a picture of something they think won’t exist in five years’ time, explaining why they think so and what they think will replace it. Elizabeth Caffrey.

Wireless 45

Wireless Sports Healthcare Consumers 45

Beyond Philosophy

FEBRUARY 24, 2015

Every detail, from how the prices are listed in the menu to how bright the light is in the Sports Book, has been considered to give the proper psychological cues to the Customers. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. If you would like to follow Beyond Philosophy click here.

CEM 122

CEM Books Social Media Customer Experience Management 122

Ann Michaels and Associates

DECEMBER 12, 2018

In today’s digital world, people are spending more time online as screens become larger, web connections faster, and more people own smartphones. With so many online businesses vying for a customer’s attention, brands need to focus more than ever on making meaningful connections to stand out. Definitely not. Conclusion.

Customer Experience 56

Customer Experience Multi-Channel Apparel Retail 56

NetBase

JANUARY 1, 2019

Though periodic reports are useful for spotting patterns and tracking overall trajectory, live insights are critical to brand survival. View anything from popular hashtags and emojis, to Net Sentiment and Brand Passion, to understand the depth of consumer love about emerging topics, or to spot influencers gaining sudden ground.

Social Media 62

Social Media 2019 Banking Sports 62

C Space

SEPTEMBER 21, 2020

Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. We created too much product, we paid too much attention to fashion week and not enough to the consumer. Nearly eight in ten (77%) of the sports videos uploaded to Twitter between Jan. We created a monster.”

2020 40

2020 Brands Sports Fashion 40