Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Events Social Media 52

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

Sports 52

Sports 2020 Entertainment Events 52

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 130

Sports CEM 2014 Blog 130

Beyond Philosophy

MAY 2, 2024

I would also include my loyalty to my Luton Town Football Club sports team. People are very loyal to their sports clubs, and I am no different. It’s rare for people to change allegiances to sports franchises once they’re held, even if you move to another place that has a different sports team.

Loyalty 78

Loyalty Sports Travel Financial 78

Oracle

MAY 23, 2019

While on location at Oracle Modern Customer Experience 2019 in Las Vegas from March 19-21, the SmarterCX team met with Jennifer Storms, CMO & EVP at NBC Sports, who tells us about her work and discusses how data plays a role in how quickly Olympic athletes go from ordinary to extraordinary, and in a matter of minutes become household names.

Sports 40

Sports 2019 2020 Social Media 40

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

BirdEye

APRIL 25, 2023

Connect with influencers 9. Sponsor charities or local sports teams 19. Showcase your business offerings, share industry insights, and use incentives to increase social media engagement. Connect with influencers Elevate your local business to a whole new level by connecting with influencers. Referral marketing 10.

Seminar 98

Seminar Social Media Advertising Workshop 98

Optimove

FEBRUARY 12, 2024

If you could not attend and want any of the insights shared to help you in your marketing, contact us. See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond.

2024 59

2024 Demo Download Sports 59

Optimove

APRIL 15, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In the dynamic of marketing, traditional roles are giving way to a new breed of professionals – Position-less Marketers. This sentiment reflects a trend towards versatility in a sport. ” he asked.

Marketing 59

Marketing Sports Multi-Channel Download 59

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 60

Sports 2014 Blog Consumers 60

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 60

Sports 2014 Blog Consumers 60

BlueOcean

DECEMBER 13, 2022

KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.” Of course, what that emotional connection looks like is highly dependent on your target audience, but there are some common factors that build the foundation of loyalty.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. Ideally, the CX Team will review critical CX measurements and insights on a regular basis.

Document 358

Document Net Promoter Score Government Leadership 358

ThriveableBiz

JANUARY 26, 2021

In this great interview with Janice Francisco from BridgePoint Effect , she shares her insights on how to bring different personalities together. 00:23:45] Connecting to Your Creativity. 00:29:14] Better Collaboration and Connection. To improve your meetings for better results. I believe everyone is creative.

Innovation 52

Innovation Sports Management Definition 52

ChurnZero

MARCH 10, 2022

The right community can help you: Connect and collaborate with fellow Customer Success professionals. The Customer Success Network offers CS practitioners opportunities to learn, connect, find their dream job, grow, mentor, crowd-source advice, and get answers fast. They believe that Customer Success is a team sport.

Customer Success 98

Customer Success Sports Leadership B2B 98

Qualtrics

APRIL 6, 2020

St John Ambulance needed to find a way to connect with its team to ensure they are ready and capable when called upon by health services. Uncovering insights to take action at scale. Our strategy for keeping connected with volunteers during this time is simple. Easy access to important insights.

Connections 42

Connections Events Sports Healthcare 42

Optimove

SEPTEMBER 20, 2022

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. If you’re a first-timer?

2022 52

2022 Retail Sports Events 52

Retently

APRIL 5, 2024

It’s about stepping into a space where digital signage is more than just screens but what draws you into a deeper connection with a brand. Customer Insights: Integrating data from both online and offline interactions provides a more comprehensive view of customer behavior, allowing more effective personalization and targeted marketing.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Alida

DECEMBER 14, 2017

In a recent webinar , Darrell Beneker, director of consumer insights at Aurora Health Care, shared how the company uses ongoing insight to inform customer experience (CX) initiatives that create a seamless end-to-end patient journey. Get insight, STAT . Patient insight should be prescriptive .

E-support 100

E-support Sports Webinar Healthcare 100

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports 2024 Chief Customer Officer Customer Centricity 62

NetBase

MAY 2, 2019

Engaging consumers is all about connecting to them personally – as if you were their bestie, hanging out over coffee. Create – use audience segment insights to create a unique fandom around your brand, with a culture all its own; think Justin Bieber’s “ Beliebers ”. But here are some ways to do that more specifically.

2019 71

2019 Engagement Entertainment Sports 71

Optimove

MARCH 2, 2023

The Challenges of Web Personalization Commoditization of offerings in sports betting and gaming When many similar products or services are offered, it becomes hard for players to distinguish between the various platforms. In sports betting, operators don’t own the sporting events on their platform.

Sports 52

Sports Roadmap Competitive Advantage Events 52

SurveySparrow

DECEMBER 23, 2023

Recently, when buying sports shoes at Decathlon, I noticed something cool. Dynamic Customer Insights: These surveys are like a snapshot of how customers feel right there and then. ” Event feedback kiosks give organizers valuable insights into what worked well and areas needing enhancement. That’s a kiosk survey!

Feedback 52

Feedback Sports Events Touchpoint 52

Kustomer

OCTOBER 1, 2020

ESPN is a world renowned sports network with an unmatched customer care system. By doing so, not only have they improved customer experiences, but they have made room for fan-to-fan sports discussion. The concept of the “fan” was created as a nickname for customers at ESPN to make a more relatable and human connection to the agents.

Sports 52

Sports Customer Care Customers Customer Service 52

C Space

FEBRUARY 12, 2020

The brands who get it right are building a sense of connection that’s deeply based on self-expression and values. When you make this kind of connection with a consumer, price becomes a less significant factor in the purchase decision. What’s a great company that connects with people’s identities? The people at Nike get it.

Brands 52

Brands Marketing Sports Net Promoter Score 52

SurveySparrow

FEBRUARY 24, 2023

Good communication is essential to make meaningful connections – whether it be with family, friends, colleagues or even strangers. Do you watch any sports teams or follow any particular athletes? They provide invaluable insights into the preferences, opinions and motivations behind customer or user behavior.

Events 52

Events Sports Connections Insights 52

ShepHyken

OCTOBER 27, 2023

Offer Reliable and Fast Internet Connectivity In today’s digital age, a fast and reliable internet connection is critical for any quality workspace. If you want to go all out, also consider offering relaxation areas or other dedicated spaces for stretching or meditation to enhance the overall comfort of your customers.

Customer Experience 57

Customer Experience Workshop Sports Innovation 57

Gainsight

MARCH 15, 2024

During the webinar, Masters shares her insights on how to go about creating a community from scratch, and gives us an inside perspective on the immediate success Honeybook realized with their community. We recently sat down with Kait Masters, Community Development Manager, HoneyBook, in our recent webinar, Simple Start, Exponential Impact.

Webinar 52

Webinar Sports Social Media ROI 52

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. A delightful CX meant that they were to develop a value system around uplifting other people.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community.

Culture 244

Culture 2019 Contact Center Leadership 244

ChurnZero

MARCH 10, 2022

The Customer Success Network offers CS practitioners opportunities to learn, connect, find their dream job, grow, mentor, crowd-source advice, and get answers fast. They believe that Customer Success is a team sport. What is insight-based customer experience and how do you compete on it? They believe in learning faster together.

Customer Success 52

Customer Success Sports Leadership B2B 52

NetBase

SEPTEMBER 11, 2020

Consumers are all about their fitness journey these days and the ability to not only workout at home, but connect with trainers and workout programs digitally has been just the ticket during the pandemic. But let’s connect back with the men for this next brand. subscribers in the U.S, Manscaped Making Many Right Moves.

Social Media 98

Social Media Sports E Commerce Retail 98

Chadwick Martin Bailey

JANUARY 31, 2020

Key Takeaways from The Media Insights & Engagement Conference. The Media Insights & Engagement conference was held this week in New Orleans, and we heard some consistent themes that are impacting the media industry. These not only provided rich insights but helped bring the voice of the consumer directly into the boardroom.

Sports 52

Sports Entertainment Presentation Consumers 52

Optimove

SEPTEMBER 28, 2022

First introduced by – you guessed it – Apple back in 2013, today beacons are used by savvy retail brands looking to connect with customers in a specific location with a pitch-perfect offer, most typically when they’re in a certain area of your store. Connect Directly with your Customers in Real-Time.

Retail 52

Retail Brands Marketing Sports 52

Clarivate

OCTOBER 24, 2023

By connecting sophisticated data science and a device industry-focused context with real world data analytics, we can truly understand the complexities of how treatments are deployed and where opportunities are.”

Sales 52

Sales Hospitality Marketing Sports 52

Kustomer

OCTOBER 22, 2020

Attendees were able to gather insights from the brightest minds in the CX space, hearing perspectives from those that are not often heard from, and networking with their peers. What ESPN fans wanted during the pandemic, was to talk sports. People start to feel that it really connects us all in CX. We are not suits in the suites.

Sports 96

Sports 2021 2020 Loyalty 96

Amity

JANUARY 30, 2014

Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. Drawing Insights from the Customer Journey. Good-bye to Ball Hogs – Customer Success is a team sport, there is no room for hoggers.

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48