InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Given the unstructured nature of text, these tools process textual input to generate labels, tags, and insights. Read the report today!

Social Media 260

Social Media 2024 Document Insights 260

Optimove

MARCH 20, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The position-less marketer is adaptable and versatile, a professional who can excel in various roles and tasks. The post The Position-less Marketer Introduced by Pini Yakuel at Optimove Connect appeared first on Optimove. Read the full article here.

Connections 52

Connections Marketing Multi-Channel Sports 52

InMoment XI

JUNE 7, 2024

Download the Report Hotel Reputation Management Strategies for Success There are various ways to improve the hospitality experience for your guests, but every great hotel reputation is built upon similar strategies. Share feedback insights with relevant departments and empower staff to take ownership of guest satisfaction.

Hotels 260

Hotels Management 2024 Social Media 260

InMoment XI

AUGUST 30, 2022

They can use a rating system that can be tracked over time, offer specific insights into your customers’ pain points, and help you work to continue to meet your customer’s needs. Customer satisfaction surveys are important because they are a direct insight into the customer experience. How often do you use the product or service?

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score White Paper Effort Score 493

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Connections 52

Connections 2023 2024 B2C 52

BirdEye

AUGUST 3, 2022

Easier to measure – Track and measure open and click rates for reliable insights. Some examples include “Buy,” “Sign Up,” and “Download Now” leaving little doubt about what you’d like the customer to do. Pick the metrics you’d like to have measured, analyze them frequently, and make adjustments based on these insights.

Connections 98

Connections Marketing Social Media Advertising 98

Stella Connect

DECEMBER 7, 2021

For answers, our team at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to uncover key drivers of customer sentiment , behavior, preferences, and loyalty. 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. 5: Agent tone and communication style.

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Resources Mentioned: Download the CX Mission Statement Workbook Get the Customer Interview Guidebook Get the Customer Journey Mapping Workbook Learn more about CXI Ground School and CXI Flight School Don’t miss the next episode!

Events 143

Events Entertainment Customer Journey Mapping Touchpoint 143

InMoment XI

AUGUST 23, 2023

Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. Each complaint, outdated process, missed personalization opportunity, and instance of low employee engagement holds valuable insights that can guide strategic changes.

Customer Experience 260

Customer Experience Omnichannel Innovation Loyalty 260

Playvox

SEPTEMBER 6, 2022

Research from Playvox — including the real-world experiences and perspectives of contact center leaders and agents — uncovers data and practical insights on the state of contact center remote work. Based on real customer service centers’ success, here are the five best ways to keep remote contact center agents connected and engaged: 1.

Contact Center 86

Contact Center Connections Engagement 2024 86

Kustomer

JULY 18, 2022

Investing in upgraded CRM tools is a worthy cause that can streamline your support team’s efficiency and provide rich insights for the rest of your business. The question becomes: “How do I effectively leverage the insights from social listening to be used in the future?”. Download our Buyer’s Guide now. Multi-Question CSAT.

Connections 98

Connections Multi-Channel Social Media Measurement 98

Optimove

MAY 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Discover key findings from our recent 2023 Back-to-School Survey. In doing so, they have unlocked insights and driven incremental revenue growth through marketing automation powered by Optimove.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

Gainsight

OCTOBER 18, 2022

Companies can also see which products, features, and activities drive less value, which provides insight into areas that need improvement. Product-led companies can quickly gain insight into their product analytics and deploy changes for strategic, durable growth. Get mission-critical insight with Gainsight.

Connections 52

Connections Roadmap Download Insights 52

InMoment XI

JANUARY 23, 2024

The Google Local Guide program is designed to improve the accuracy and completeness of local business information on Google Maps, all while fostering a sense of community among users who are passionate about sharing their insights about and experiences of the places they visit. Connection line over the map, Navigation concept.

Management 260

Management Feedback Information Brands 260

Maru Group

DECEMBER 1, 2022

To do this, we spoke to 1,000 nationally representative UK consumers to better understand how companies and brands can best respond and connect with consumers in times of financial stress. Read the full whitepaper to learn how brands can make more meaningful connections during the cost-of-living crises. Download the whitepaper.

Connections 74

Connections Brands Financial Consumers 74

Optimove

JULY 25, 2023

Discover key insights from our recent 2023 Holiday Shopping Survey. These findings emphasize the critical importance for businesses to prioritize customer loyalty and nurture enduring connections with their audience. Why it Matters: Brands will gain crucial consumer insights for winning customer loyalty during the Holiday season.

2023 52

2023 Retail Loyalty Insights 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

Qualtrics

MARCH 1, 2021

Whether you’re a large multi-national or a small business just starting up, surveys are a cost-effective and accessible method for gaining vital insights to help you thrive. Download your free CSAT survey template. Download your free NPS survey template. Download your free website satisfaction survey template.

Download 29

Download Net Promoter Score NPS Events 29

Bold360

JUNE 18, 2020

We discussed some of the insights we’ve recently gained both from a market research perspective and also from some of the work we’re doing here on visual engagement at LogMeIn. Don’t make the end-user download anything. We focus on solving the problem, not setting up a system to solve the problem.

Connections 71

Connections Engagement Insurance Customers 71

CSM Magazine

JUNE 16, 2022

Five ways to connect with home-working teams. Remember that successfully using VoE insights is a long-term, ongoing project rather than simply being a snapshot of a moment in time. This will make them feel an important part of the business as well improve CX. About the Author. Magnus Geverts is VP Product Marketing at Calabrio.

Connections 52

Connections Download Financial Insights 52

Hello Customer

JANUARY 4, 2023

Want to receive more insights on retail in 2023? Download our 'CX Trends in Retail' report! Knowledge of how your online and offline processes are helping or blocking the customer will be important. Especially when transitioning from a pure selling products point of view to a more immersive point of view.

Retail 52

Retail Connections 2023 Download 52

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. Opti-X delivers real-time, personalized content recommendations, creating genuine and deep connections with a brand’s customers.

Download 59

Download Return on Investment Loyalty ROI 59

Qualtrics

NOVEMBER 6, 2020

Find out how you can take advantage and connect with customers using a mobile app survey. This way you can easily reach your customers and gather valuable insights about their experience. But staying on top is harder than it sounds: 25% of the mobile apps downloaded worldwide in 2019 were used only once.

Connections 44

Connections Feedback Net Promoter Score Download 44

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Generative AI is simplifying the complexity of advanced data analysis and streamlining insight discovery.

Marketing 69

Marketing 2024 Social Media Download 69

Optimove

MARCH 4, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Dynamic customer segmentation improves the customer experience. Guide to Advanced Customer Segmentation Download Now >> What Is Dynamic Customer Segmentation?

Download 52

Download Customers Insights Marketing 52

ShepHyken

MAY 19, 2024

99% of Consumers Rely on Online Reviews Before Making Purchases by Jon McDonald (CardRates) Reviews offer insight that an online description can’t and provide feedback from customers who have used or previously purchased the product of interest. Connect with Shep on LinkedIn.

Article 80

Article 2024 Customer Service Government 80

Strativity

NOVEMBER 19, 2019

Yet too often, organizations fail to tap into the valuable insights and actions that employees have to offer. That’s why we partnered with Medallia for a webinar on how companies can connect EX + CX to achieve greater business impact. It takes a cohesive, engaged, and empowered team to bring any customer experience to life.

Webinar 40

Webinar Connections Download Presentation 40

Optimove

DECEMBER 25, 2023

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: Today’s hyper-connected customers interact with brands through a dizzying myriad of channels, from websites and email to mobile phones and social media. Download Now >> Why Is Customer Journey Orchestration Important?

Customer Journey 59

Customer Journey Customer Journey Mapping Download Touchpoint 59

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out.

2024 59

2024 Demo Download Sports 59

Optimove

SEPTEMBER 25, 2023

In an era marked by constant connectivity and digital engagement, the average person interacts with their smartphone a staggering 2,617 times every day, according to research by Dscout. Predictive Mobile Insights The predictive power of a robust CDP enables brands to anticipate customer actions and preferences.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

Optimove

DECEMBER 5, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Generative AI has transformed marketing, with 90% of commercial leaders expecting to utilize Gen AI solutions “often” over the next two years according to ( McKinsey & Company ). Enter OptiGenie Generative AI Insights.

Marketing 59

Marketing Download 2022 Insights 59

Happy or Not

JANUARY 18, 2024

Age demographics unveil generational insights, while gender demographics provide insights for tailoring products and strategies. Product and service customization Demographic data provide insights into various customer segments’ unique preferences and needs. This is where HappyOrNot Demographics comes to the rescue.

Download 36

Download Customer Satisfaction Return on Investment Connections 36

CSM Magazine

MAY 22, 2024

Advancements in Contact Center Workforce Optimization—Global” is available for download here: [link] Zenarate’s AI Coach is the industry’s first full lifecycle agent development platform powered by AI skill-based simulation training and continuous upskilling.

Contact Center 52

Contact Center Healthcare Government Download 52

Clarivate

JUNE 6, 2024

In our recent report Trademark Filing and Litigation Trends 2024 , we explore the insights and opportunities revealed by analyzing trademark data. Download the report The value of trademark data Every month around one million new trademark applications are filed at intellectual property offices around the world. Access the full report.

2024 64

2024 Insights 2023 2010 64

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Insights about the top performing shopping app categories (spoiler: beauty and grocery apps). Download the full shopping apps report to find out why.

2022 83

2022 Download Retail Customer Satisfaction 83

Optimove

MARCH 30, 2023

It underscores that retailers without omnichannel capabilities are disadvantaged in connecting with the customer. Download your copy of the report. To connect with thousands, even millions of customers individually, brands should take several steps to meet consumers’ preferences and expectations. What can you do?

Consumers 94

Consumers Omnichannel 2022 Retail 94