Gainsight

JUNE 9, 2021

Content, connections, and even some corny jokes brought to your screens live from August Hall in San Francisco. We’ve put together a synopsis of today’s content so you can get an easy download of what folks were streaming today. The answer? They envisioned themselves as a CS Pit Crew for a racing team with the CSM as the driver.

Chief Customer Officer 52

Chief Customer Officer 2021 Customer Success Sales 52

ChurnZero

MARCH 3, 2020

Every year, tens of thousands of Marketers, Salespeople, and Customer Success pros converge in Boston for a week of learning, inspiration, and connection at INBOUND. Technology & Services World Date: October 21 – 23, 2020 Location: Las Vegas, NV. But how do you systematically ensure they are maximizing their return on investment?

2020 72

2020 Customer Success Events Workshop 72

Alliance by IFS

JUNE 3, 2019

But today, 72% of field service leaders see AI as a central technology tool. Recent advancements in data analysis and expansion of connected “smart” devices have stirred a new infatuation around AI within the service industry. indicated that AI will have the greatest disruptive impact on any technology. AI will create a 1.2%

Return on Investment 37

Return on Investment Leadership Download Technology 37

LiveChat

OCTOBER 31, 2019

Thankfully, with the use of automation technologies, you can eliminate time-consuming and error-prone manual processes while leveraging a large amount of customer data to deliver a responsive and personalized customer experience. Automation technologies can help you turn a large amount of customer data into actionable insights.

Loyalty 57

Loyalty Call Center Return on Investment Consumers 57

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats. That said, these challenges and trends provide opportunities for utilities to build a more connected and resilient energy ecosystem.

2022 40

2022 Transportation Telecommunications Wireless 40

Grade.us

NOVEMBER 24, 2020

Proximity marketing campaigns use mobile location technologies such as GPS, WiFi, and Bluetooth for targeting. For example, with Bluetooth, you could send a message to any mobile device within your target geographical area that has downloaded your app. It’s a great way to connect with customers. Enable immediate conversions.

Marketing 26

Marketing Social Media Download Consumers 26

ChurnZero

JANUARY 15, 2021

Processes, technologies, people (training and incentives) and channel management must now be aligned and integrated for Customer Success on a massive scale. Executives are noticing the difference and pushing Customer Success teams toward demonstrating a return on investment to customers. Fasten your seatbelts!

2021 52

2021 Customer Success 2020 Chief Customer Officer 52

ChurnZero

MARCH 20, 2020

The B2B market already has a bad rap (rightfully deserved) for being stringent, insipid, and devoid of human connection. In world full of technology and automation, remember to be unabashedly human. . But how do you systematically ensure they are maximizing their return on investment? Improve Your Public Speaking.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

Responsetek

MAY 8, 2018

The main challenge for a company here is to design a CEM program that connects their customer commitment through to their final execution. By connecting the ecommerce team into the project, they were able to initiate a project designed to improve the online loan and mortgage application experience. Download eBook.

CEM 40

CEM Insurance Telecommunications Customer Satisfaction 40

Inbenta

SEPTEMBER 6, 2022

Although return on investment (ROI) is always a key metric, if your project takes months or a year to be completely functional, the value of the investment might decrease. Third, and most importantly: the technology itself. Are, then, chatbots really worth the investment and time? We’ll analyze them below.

Insurance 52

Insurance Marketing Return on Investment Technology 52

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. To exceed these demands, field service organizations (FSOs) are leveraging new processes and technologies to adopt a more proactive approach to service. Download eBook The post Field Service and the IoT appeared first on Astea.

Return on Investment 26

Return on Investment Download ROI 2020 26

ChurnZero

APRIL 3, 2020

But how do you systematically ensure they maximize their return on investment? You have to figure out how your technology can support this, because you might not be able to ask the customer directly about their expected outcome, so you’ll have to make an assumption that they want to increase revenue or save time.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

One Millimeter Mindset

MAY 1, 2019

Because, more often than not, agency clients are more interested in telling business and use cases to acquire customers and justify stockholder return on investment. A storytelling culture connects what everyone “does” on behalf of better serving each other, and their customers. Not telling a story. Contact me here. .

Return on Investment 71

Return on Investment Culture Workshop Customer Retention 71

BirdEye

APRIL 13, 2023

This targeted approach leads to higher conversion rates and, ultimately, better return on investment. Sponsored filters and lenses Sponsored filters and lenses use augmented reality technology to create an interactive user experience. This technique ensures the ad successfully drives clicks, website visits, and downloads.

Social Media 98

Social Media Advertising E Commerce Fashion 98

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Connect with your existing customer base through surveys and feedback forms. From a global market worth $9.5

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Connect with your existing customer base through surveys and feedback forms. From a global market worth $9.5

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Magellan Solutions

JUNE 1, 2021

Failure to adapt to technology creates a huge problem, especially for small and midsize companies. They add that as technology continues to develop, the channels to reach clients will also change. And as expected, Facebook is the most downloaded application on iPhones, Blackberrys, and phones running Windows Mobile.

Customer Service 52

Customer Service Social Media Call Center 2025 52

Comm100

NOVEMBER 13, 2022

Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. As we get started in our guide on chatbot software, it’s worth starting by answering some of the common questions among those new to this technology: What is a chatbot? How do AI chatbots work? Immediate support.

E-support 52

E-support ROI Healthcare Books 52

Bizagi

MARCH 6, 2020

As a core system and central repository, ERPs may still have a place in your technology stack, but if you’re looking to reengineer your processes and take a more agile approach, then you need a different solution. This is possible with agile methodologies, deployed by teams combining both business unit experts and technology specialists.

Return on Investment 52

Return on Investment Customer Centricity Customer Journey Technology 52

Currency Alliance

OCTOBER 4, 2023

Today, however, loyalty program members can be identified when making purchases by various means, which have been evolving over the years, and this is accelerating as mobile technology matures. The brand must also minimize delays in processing because the customer experience would suffer if points are issued weeks after a purchase.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

Qualtrics

OCTOBER 28, 2020

But organization challenges – like siloed teams that can’t communicate, disjointed systems that don’t connect, or a lack of strategy support from staff – can limit how much value you get from this information. all consumer data technology platforms. Invest in customer experience technology. all instances across time, and.

Multi-Channel 34

Multi-Channel Social Media E-support Customers 34

Bold360

NOVEMBER 30, 2016

Chat bots, in their most basic form, aren’t really new in terms of technology, but chat bots are suddenly becoming massively popular thanks to massive adoption of messaging services like Facebook Messenger, and brands aren’t wasting the opportunity to get in on the action. This is the functionality that will offer a real return on investment.

Definition 104

Definition ROI White Paper 2016 104

Circular Edge

MAY 10, 2022

Put simply, an ERP system helps unify people, core business processes and technology across an organization. While what an individual firm sees as the greatest value of this technology will vary, here are key universal advantages ERP delivers: 1. Risk management: ERP technology reduces risk in a few ways. Video: What is ERP?

Financial 52

Financial Multi-Channel Information Management 52

CSM Practice

OCTOBER 30, 2018

After all, it’s all about proving a return on investment. For proven tactics to help you navigate through a strategic meeting with your client that would increase perceived value and place your client on the path of value maximization please download CSM Practice issued “ 6 Steps to Capturing Business Outcomes” Cheat Sheet.

2014 61

2014 Customer Success Return on Investment Download 61

Currency Alliance

MARCH 9, 2021

Most loyalty marketers aren’t thinking of headless loyalty platforms yet, but they should be, because headless loyalty and headless commerce are the future of technology for consumer brands. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59