Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar Innovation 145

Alida

APRIL 4, 2017

While a disruptive new service such as Amazon Prime has the power to jolt customers out of old habits, the everyday decisions of most consumers are based on what worked in the past. Insight into customer habits can help companies drive sales by providing insight on which products to offer next.

E Commerce 191

E Commerce Retail Innovation Omnichannel 191

InMoment XI

NOVEMBER 20, 2023

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. In particular, Artificial Intelligence (AI) has emerged as a powerful tool, revolutionizing the way companies understand and enhance the customer experience.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Forrester's Customer Insights

AUGUST 23, 2021

COVID-19 has upended luxury brands’ customer engagement strategies, forcing them to launch digital transformation initiatives. With a robust digital economy and more empowered luxury consumers, Asia in general — and China in particular — has become a beacon for luxury commerce innovations globally.

Innovation 42

Innovation Consumers Customer Engagement Brands 42

Forrester's Customer Insights

JULY 18, 2019

Singapore is recognized as one of the world’s most innovative hubs and as an innovation powerhouse in Asia: The 2018 Global Innovation Index ranks Singapore as the fifth most innovative market out of 126 global economies analyzed, and Singapore’s recently launched S$1 billion innovation fund establishes innovation as a key lever to economic growth (..)

Innovation 49

Innovation Consumers 2018 Marketing 49

Forrester's Customer Insights

FEBRUARY 15, 2023

(guest blog post by Research Associate Victoria Manes) Luxury fashion brands continue to press ahead with their efforts to retain digitally mature luxury consumers. Forrester’s consumer surveys show that luxury consumers are spending more online compared to those who shop in the physical store.

Innovation 26

Innovation Brands Fashion Consumers 26

Bizagi

MARCH 26, 2020

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation and compliance in their organization, according to Bizagi’s global research. Innovation and compliance: friends, not foes. It’s not an ‘and/or’ situation. “We

Innovation 52

Innovation Government Insurance Document 52

Forrester's Customer Insights

APRIL 11, 2019

CMOs’ ability to impress and influence consumers becomes more difficult with each new technology and experience that enters the market. Despite a myriad of headlines about the awe-inspiring potential of AI or the wave of entrepreneurs dreaming up the next moonshot, consumers contend with more glitter than gold.

Consumers 39

Consumers Innovation Technology Marketing 39

Alida

DECEMBER 4, 2017

When consumers think of the future, they don’t necessarily think of Cadillac. Many people associate Cadillac with the yesteryears—back to the era of Marilyn Monroe and Elvis—but not with the innovation leaders of today. At the core of our strategy is a commitment to put our customers in the driver’s seat. At least not yet.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

ShepHyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. Consumers today expect speedier access to services than ever before. Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . Expectation: Customers expect innovation.

Customer Experience 101

Customer Experience Advertising Customer Expectations 2011 101

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Research experience is customer experience. And that’s where research really yields ROI.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

Experience Investigators by 360Connext

JUNE 1, 2017

Instead, find ways to connect the dots between each employee’s individual success AND the team’s success with customer success. Money talks, but so do customers. Karen Mangia , VP of Customer Insights at Salesforce , shared the entire secret to becoming a company of $50 billion in revenue.

Net Promoter Score 165

Net Promoter Score Innovation Culture NPS 165

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? improvement in sales.

Magazine 52

Magazine Loyalty Innovation 2020 52

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Our research reveals that 63% of consumers say they can identify when marketing AI is at play.

Marketing 69

Marketing 2024 Social Media Download 69

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Adidas has brought together its brand, media and digital teams so they’re all focused on creating a better consumer experience.

Apparel 153

Apparel Retail Innovation Entertainment 153

CSM Magazine

AUGUST 10, 2017

Customer closeness doesn’t happen accidentally. At Vision Critical we help over 600 global brands to turn their customers into the most powerful innovators, product designers, marketers and influential buyers. We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities.

Customer Insights 40

Customer Insights Insights 2015 Customer Relationships 40

Alida

JULY 11, 2018

In a panel session moderated by our very own Karen Eisen, experts from Canadian Tire, Jamieson Laboratories, CIBC and Flipp shared how they are using customer insight to improve the customer experience. Canadian Tire: Use insight to meet the needs of different customers.

Insights 141

Insights Brands Banking ROI 141

Bizagi

SEPTEMBER 28, 2018

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation vs compliance in their organization, according to Bizagi’s recent global research. Innovation and compliance: friends, not foes. It’s not an ‘and/or’ situation. “We

Innovation 48

Innovation Government Insurance Document 48

SurveySparrow

NOVEMBER 29, 2023

Some prioritize efficient production, while others center around consumer-centric marketing strategies. Value Proposition Articulating the value proposition is about communicating the product’s unique benefits to consumers. This component answers the crucial question: Why should customers choose this product over alternatives?

Consumers 52

Consumers Innovation Loyalty User Experience 52

Alida

JUNE 29, 2016

Use the charts in Sparq to give stakeholders the customer intelligence they need to make better, faster decisions about your product innovation, customer experience or marketing strategy. Use data visualizations to effectively communicate insight. Create clarity. Make beautiful and responsive reports.

Communication 140

Communication Insights 2016 Innovation 140

Lumoa

DECEMBER 19, 2023

However, manually sifting through and evaluating this feedback can be incredibly time-consuming. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. Firstly, it is time-consuming and labor-intensive, making analyzing large volumes of data impractical.

Social Media 83

Social Media Feedback Banking Automotive 83

TechSee

DECEMBER 11, 2018

Contact center leaders can study these trends, and find within each of them a call center customer experience strategy that delivers proven ROI to the business. Personalized experiences: Consumer expectations have dramatically changed over the last decade. At its best, it is preferred by consumers and profitable for the enterprise.

Call Center 182

Call Center 2019 Contact Center Customer Experience 182

CSM Magazine

JANUARY 30, 2024

In today’s fast-paced marketplace, this vision is a reality for some, and it all centers around the compass of customer service. As consumers, we are not merely transactional entities; we are individuals seeking experiences that resonate with us. Apple Inc.,

Customer Centricity 111

Customer Centricity E Commerce Exceptional Customer Service E-support 111

Forrester's Customer Insights

OCTOBER 11, 2021

When Valve Software had to deal with consumers hacking into the encrypted software of its popular game “Half-Life,” the company took a bold, overt decision to release the code to the community. The result?

Consumers 26

Consumers Innovation Customer Insights Insights 26

ShepHyken

MAY 26, 2023

In an ever-evolving marketplace, traditional loyalty programs are facing increasing challenges in capturing and retaining customer attention. To meet the demands of today’s discerning consumers, businesses are embracing next-generation loyalty programs that prioritize customer experiences.

Loyalty Programs 62

Loyalty Programs Loyalty Customer Experience Customer Centricity 62

Forrester's Customer Insights

OCTOBER 29, 2019

The Falsehood Of Digital As The North Star Ever since digital has swept across the world, becoming a word that is almost synonymous to innovation, companies large or small have been in a race to digitize…everything!

Consumers 24

Consumers Innovation Measurement Omnichannel 24

Alida

AUGUST 26, 2016

Social communities are useful for tracking what your competitors are up to and identifying broad consumer trends. Support communities enable members to offer product tips to other customers, helping companies reduce customer support costs. Best practices for selecting an online community type.

Social Media 167

Social Media 2015 Innovation 2014 167

Alida

NOVEMBER 28, 2017

Innovative companies are getting huge results from their insight communities in less than one year. According to Laura-Lynn Freck, senior manager for shopper and category insights at Red Bull, getting customers and stakeholders excited is table stakes, but that’s not all. So, what’s their secret?

Insights 100

Insights Competitive Advantage Innovation 2017 100

Forrester's Customer Insights

JUNE 3, 2021

Creating connected, empowered, consumers in healthcare will address three major industry pain points: containing chronic care costs, keeping individuals healthy, and decreasing healthcare inequalities. Healthcare organizations must create cost friendly consumer engagement strategies to reap these benefits.

Connections 38

Connections Consumers Healthcare Engagement 38

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. Memojis – a first move towards Consumer Agency? 10 Key CX Technology Trends for 2019.

2019 88

2019 Customer Experience Social Media Innovation 88

Forrester's Customer Insights

AUGUST 7, 2019

Something remarkable is happening with Asia Pacific online adults: Their behaviors and expectations are evolving at an unprecedented rate, and they’re embracing innovation faster than ever before. Forrester found that consumers in Asia Pacific markets are some of the most advanced when it comes to digital engagement.

Consumers 47

Consumers Financial Innovation Engagement 47

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. What does consumer trust mean?

2018 113

2018 Webinar Insights Customers 113

Customer Bliss

SEPTEMBER 14, 2016

Collected feedback that can be used to appeal to customers and increase satisfaction. Automatically reported data tracks most time consuming activities. You can make the transition from traditional software to CRM analytics and improve productivity, gain customer insights, and reduce costs.

Metrics 157

Metrics Customer Experience Contact Center Travel 157

Forrester's Customer Insights

JUNE 27, 2022

The pandemic thrust consumers and technology into the forefront, exposing a long-standing tension between the two. Recently, Forrester released its US Customer […].

2022 48

2022 Innovation Consumers Engagement 48

Retently

APRIL 5, 2024

A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. Personalized support through omnichannel expands.

2023 93

2023 Customer Service Omnichannel 2025 93