NetBase
NOVEMBER 21, 2018
No industry is immune to change – and the hospitality industry is no exception. The NetBase 2018 Social Intelligence Report: Hotels has all the insights! The success of Airbnb is the biggest modern example of this for the hospitality industry. What’s the next big thing in hospitality? Disruptions and Disruptors.
ShepHyken
APRIL 3, 2017
Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media.
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Lithium
DECEMBER 6, 2022
Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Deep listening and insights lead the way this year. Download the report today to get the full story.
Magellan Solutions
FEBRUARY 11, 2021
Social Media Management. Many potential customers are going to notice and engage through social media. Have someone experienced to handle: Creating content to share on your social media accounts. Customer Service. Below are some of the customer service we offer: Loyalty programs.
Customer Guru
JUNE 29, 2018
Introducing our new podcast series – CX Conversations – where we talk to industry insiders and other CX leaders, who share their stories and experiences, with the intent of guiding organizations in building a customer-centric culture and, thus, growing sustainably. In the process, initially, we kept it very open-ended.
Clarabridge
OCTOBER 23, 2015
Social media has made it easy for people to vent about bad service. Companies no longer control the terms of engagement with customers for customer service. It’s the customer who determines when and how they reach out to a brand. Telecoms are in high demand of social customer service.
NICE inContact
JUNE 27, 2017
When it comes to competitive industries, few rank higher than hospitality. With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty.
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