InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. .

Automotive 260

Automotive Management Social Media 2024 260

Gainsight

OCTOBER 19, 2021

The value of customer success cannot be overstated. A highly focused, strategic, and well-supported Customer Success team can affect everything from your product to Net Revenue Retention (NRR). Today, it’s imperative to prioritize the proper budget for Customer Success. Identify the Impact of Your Team.

Customer Success 52

Customer Success ROI Metrics Presentation 52

SmartKarrot

APRIL 20, 2023

Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting.

Customer Success 19

Customer Success Books Customers Customer Satisfaction 19

Experience Investigators by 360Connext

APRIL 23, 2024

“Where should unique customer experiences fit in our prioritization of projects, and how do we show value in situations where the number of customers impacted may not be high?” Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ?

Download 162

Download ROI Connections Innovation 162

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Your CEO understands how important customer experience is to the success of your organization. They invest in resources to provide great experiences because they understand the immense return they get on those investments, right? . Without action , customer experience becomes a nice platitude, but not a path to greater success.

Customer Experience 376

Customer Experience Net Promoter Score Reference 2022 376

Experience Investigators by 360Connext

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

BlueOcean

MARCH 14, 2024

We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Are you well positioned to integrate AI into your customer care? What does it really look like to source a strategic partnership with an outsourced customer care provider? What’s your next step? We’re here to help!

Contact Center 177

Contact Center Hospitality Article Customer Care 177

Experience Investigators by 360Connext

MARCH 5, 2024

There is an undeniable link between the customer experience (CX) and the employee experience (EX). But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction. They deserve resources.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

CX Accelerator

NOVEMBER 11, 2022

Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. We will also provide a recommended resource for anyone looking to improve their knowledge in a specific area.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

Experience Investigators by 360Connext

APRIL 9, 2024

Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let’s transform the frontline of your business into a powerhouse for customer loyalty. This isn’t about ticking boxes; it’s about empowering your team to be the best for your customers. Let’s talk!

Download 162

Download Loyalty Customer Satisfaction Customers 162

Experience Investigators by 360Connext

DECEMBER 15, 2023

Customer experience is not a fad or a trend or a buzzy phrase. That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Experience Investigators by 360Connext

MARCH 5, 2024

Prepare to unlock the secrets of preempting client anxiety with proactive communication, and discover how a Customer Experience Mission Statement can become your North Star, guiding every client interaction to reflect your company’s core values. Then, we switch gears to celebrate the heartening bonds we forge with our clients.

Customer Journey 143

Customer Journey Customers Communication Insights 143

Experience Investigators by 360Connext

SEPTEMBER 26, 2023

What’s going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success! This is the new age of customer experience, and we don’t want anyone to be left behind. Let’s turn ideas into action!

Loyalty 271

Loyalty Article Technology Customer Experience 271

Experience Investigators by 360Connext

DECEMBER 12, 2023

Are you ready to end the year with gusto, and enter the next with a customer-centered game plan? This special episode will guide you through five essential actions every customer-focused leader must take to finish the year strong. I even share my thoughts on creating a customer experience boot camp to prep your team for the new year.

Customer Focused 290

Customer Focused Feedback Customer Experience Customers 290

Experience Investigators by 360Connext

APRIL 2, 2024

Embark on a journey with Jeannie Walters as we unlock the secrets to customer experience success that transcend industries. There are aspects to managing the customer experience in an intentional and proactive way that are true no matter the size of the organization, the leadership, the industry, you name it. Let’s talk!

Download 110

Download Leadership Customer Experience Management 110

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. So, now what? Wait, say that again? Balance is key.

Interaction 52

Interaction Customer Engagement Engagement Webinar 52

Retently

NOVEMBER 27, 2023

Business owners now realize that there are many reasons that companies, both big and small, outsource various jobs, and Customer Success is no different. It can be used for more critical issues within the company and on aspects that will demonstrate the product’s real value to your customers.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Horizon CX

APRIL 30, 2024

Organizational Transformation: The Role of Customer Experience Professionals Introduction Organizational transformation is often perceived as an elusive goal, reserved for C-suite executives with immense power and influence. That may be true in many instances, but the reality is more nuanced.

Customer Centricity 52

Customer Centricity 2024 Competitive Advantage Culture 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

2022 115

2022 Customer Success White Paper Social Media 115

Magellan Solutions

MARCH 13, 2024

Understanding the impact of outsourcing is essential for your company’s success. Companies often take advantage of offshoring by moving tasks like software development, customer service, data entry, and back-office functions to countries like India, the Philippines, Eastern Europe, or Latin America.

Culture 105

Culture E-support E Commerce Communication 105

TechSee

MARCH 21, 2024

Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. boosting success rates while saving millions in call avoidance and dispatch costs.

Contact Center 124

Contact Center Customer Satisfaction Demo Download 124

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

2022 52

2022 Customer Success Chief Customer Officer Webinar 52

Magellan Solutions

JUNE 19, 2023

Education , healthcare , human resources , and even the legal industry are being disrupted by AI. Artificial intelligence is changing healthcare outsourcing by enhancing patient care processes, results, diagnostics, analytics, and resource allocation. We will emphasize how it can redefine success in the global economy.

Healthcare 105

Healthcare Call Center Innovation Communication 105

CSM Magazine

APRIL 5, 2024

However, achieving this goal can be a daunting task, especially for organizations with limited resources and expertise. Furthermore, outsourcing gives the companies an option of scaling resources up or down depending on the project’s needs, hence enhanced cost-effectiveness.

Customer Satisfaction 52

Customer Satisfaction User Experience Innovation Marketing 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales.

B2B 82

B2B Net Promoter Score Social Media Customer Success 82

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Only accurate data can lead to happy customers and lost sales. Efficient eCommerce data entry is vital for online business success. It ensures smooth operations and customer satisfaction.

Sales 52

Sales 2027 Measurement Call Center 52

Magellan Solutions

JULY 13, 2023

It enables enterprises to improve efficiency, make data-driven decisions, and allocate resources. Virtual assistants (VA) and sentiment analysis tools also boost customer satisfaction. It allows companies to attain long-term success and a competitive edge. AI can also help simplify processes and allocate resources.

Competitive Advantage 97

Competitive Advantage Customer Satisfaction Innovation Call Center 97

Magellan Solutions

APRIL 25, 2024

By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures. What do my customers need specifically? Ensure uninterrupted customer service with providers offering around-the-clock operations that exceed your in-house capacity.

Average Handle Time 52

Average Handle Time Customer Satisfaction Measurement Call Center 52

SmartKarrot

JUNE 10, 2020

Before we begin on sharing resources on this customer success portal, here is a brief background I would like you to read. If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. This is one of the most followed blogs on Customer Success. By Todd Eby.

Customer Success 10

Customer Success Chief Customer Officer Books Blog 10

Magellan Solutions

MARCH 19, 2024

The back office meaning often gets overshadowed amidst the buzz of customer interactions. increase in customer satisfaction, a 5.4x They provide the essential tools and resources for front-line teams to deliver exceptional products and services to customers. improvement in quality SLAs met, and a remarkable 11.7x

Financial 52

Financial Competitive Advantage Loyalty Customer Satisfaction 52

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Customer Success 99

Customer Success Customer Journey Mapping 2024 Automotive 99

Circular Edge

MARCH 4, 2024

Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” Further, their customer service teams were challenged with consistently and equitably allocating available inventory.

Transportation 52

Transportation Apparel Sports 2017 52

Call Experts

OCTOBER 12, 2023

This simple statement underscores the importance of genuine human interaction, especially regarding customer service. In this blog, we’ll explore the intricacies of call routing, its significance in modern customer service, and how it can enhance the customer experience. Firstly, it optimizes resource utilization.

Customer Satisfaction 105

Customer Satisfaction Connections Exceptional Customer Service Technology 105

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Gainsight

FEBRUARY 28, 2024

This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. That means it’s critical to empower our customers to be wildly successful with our products and services.

2024 52

2024 Innovation Customer Success Engagement 52

Gainsight

APRIL 12, 2024

Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. The answer: Digital Customer Education (CE). The answer: Digital Customer Education (CE).

Customer Success 52

Customer Success Management Customers 2015 52

Horizon CX

APRIL 1, 2024

Organizational Growth Through CX Maturity Introduction In today’s competitive landscape, delivering exceptional customer experiences isn’t just a goal; it’s a necessity for sustained success. What is Customer Experience Maturity? There are various CX maturity models, but they share some common characteristics.

Customer Journey Mapping 52

Customer Journey Mapping Touchpoint Customer Centricity Customer Journey 52