Magellan Solutions

JANUARY 12, 2024

Technical challenges can arise at any moment and disrupt your operations nowadays. That’s why Magellan Solutions’ 24/7 tech support is here to provide reliable assistance whenever needed. Experience the value of 24/7 technical support and how Magellan Solutions goes beyond being just a service provider.

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Magellan Solutions

NOVEMBER 7, 2023

Outsourcing is becoming a trend in the business world right now. Did you know that global spending on outsourcing is predicted to hit $731 billion this year, 2023, from the $92.5 Companies of all sizes are realizing the benefits of outsourcing. It’s no wonder that outsourcing has become such a popular business strategy.

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Magellan Solutions

SEPTEMBER 14, 2023

Consider incorporating support services as a solution! Additionally, 79% of them find phone support satisfying. These findings highlight the importance of having a support service. Many companies are now turning to support services to enhance their customer interactions. It enhances the customer experience.

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Magellan Solutions

NOVEMBER 8, 2023

Imagine your business running smoothly, offering top-notch customer support 24/7, expanding your operations, and cutting expenses. It’s not just about outsourcing; it’s about finding a partner who gets your goals, shares your values, and represents your brand well. Fantastic, right? Look no further!

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Magellan Solutions

NOVEMBER 10, 2023

When one searches for “outsourcing countries” on the internet, Outsourcing Philippines vs India stands out. Because these two countries offer outsourced services that can cater to businesses of all kinds. India offers reasonable labor rates and is a viable outsourcing alternative. Intrigued why?

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CSM Magazine

JUNE 13, 2023

These solutions provide a dedicated team of trained professionals who specialize in managing customer inquiries and support services. By outsourcing these tasks to a call center, small businesses can focus on their core competencies and leverage the expertise of call center professionals to deliver superior customer experiences.

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Magellan Solutions

OCTOBER 26, 2023

Inbound call center services offer excellent customer support, efficiency, and long-lasting client relationships. The desire to redefine the customer support experience becomes irresistible. Multilingual Support Magellan Solutions has a team of linguists and cultural consultants who can assist in various languages.

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BlueOcean

MAY 29, 2019

You know exactly what you need in regards to channel support, reporting metrics, technical capabilities, agent training, and more, and the contact center RFP makes sure you’re checking all the boxes. Putting your brand in the hands of an outsourcer requires a strategic partnership, not just a vendor who checks all the boxes.

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Magellan Solutions

NOVEMBER 2, 2021

What makes the best customer support outsourcing service. Being in the business of customer support outsourcing for small business , we guarantee that we have mastered ways for you to stay close to your customers and be in control of your brand. How do you start to outsource customer support services ?

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Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies. Financial Institutions. Utility Sector.

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Magellan Solutions

JUNE 10, 2021

Non-voice Outsourced Customer Support Services is reshaping the industry as we know it. Hence, we believe that non-voice outsourced customer support services are the future of call centers, BPOs and SMEs. Hence, we believe that non-voice outsourced customer support services are the future of call centers, BPOs and SMEs.

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Magellan Solutions

MARCH 19, 2024

Back-office operations are the vital foundation that supports every organization. These functions are crucial for success, from data entry and IT support to accounting and human resources. It’s all about supporting the operations and making sure everything flows smoothly. increase in customer satisfaction, a 5.4x

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CSM Magazine

SEPTEMBER 29, 2022

KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations. This new growth is a testament to the quality and dedication of all our team members in the region. About KM² Solutions.

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Magellan Solutions

DECEMBER 5, 2023

Outsourcing their inbound call center services. This is an economical method of outsourcing as businesses can minimize their spending on overhead costs such as hiring, training, and managing. Dedicated: For this kind of service, a group of agents handles calls for only one client. 75 to $1.25 per minute in the US and Canada.

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Magellan Solutions

APRIL 8, 2024

Get managerial support or escalate appropriately when: The customer resorts to verbally abusive/inappropriate language. You lack the technical knowledge or access to investigate fully. Partner with us and entrust your valued customer relationships to our dedicated experts. Struggling With Angry Customers?

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Help Scout

JULY 15, 2021

Some of those items may be pretty self-explanatory, but others require dedicated support professionals to help when the frontline staff have questions. And though on the surface it may seem like they have a standard support role (similar to education as a whole), the truth is there’s a whole lot more to it.

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CSM Magazine

AUGUST 3, 2022

“At ITS we have always recognised the high importance of excellent customer service and wanted to create a simple, yet incredibly effective method for obtaining customers opinions on the service they had received at various touchpoints but without any complicated technical set up. – Manish Shah, Product Manager, ITS Group.

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Magellan Solutions

FEBRUARY 26, 2024

Call centers can use machine learning algorithms to capture and analyze Call transcripts Agent notes Customer feedback It enables real-time support and continuous improvement. It allows for more well-rounded call analytics than a human customer support manager could provide. Magellan Solutions - Call Center | BPO | KPO | Outsourcing

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Magellan Solutions

MARCH 19, 2021

Which is Better Between Customer Service Outsourcing and In-House Support Team? Customer service outsourcing is a process wherein you are transferring the client support operation to a third-party company. Client support may seem pretty basic for some. Technical Support. Legal Firms. Real Estate.

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Help Scout

SEPTEMBER 14, 2021

In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business leaders who’ve created great customer service programs of their own. The importance of customer service for small businesses.

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Magellan Solutions

MAY 25, 2021

Basic Process of e commerce support services with Magellan Solutions. Magellan Solutions’ e-commerce customer service provides the framework for supporting shoppers via e-commerce platforms. Our dedicated team helps run your eCommerce business easier for everyone. Outsource customer service shopify in Manila.

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Magellan Solutions

OCTOBER 16, 2018

Are you in the middle of deciding whether you should outsource call center services for your business or not? In this article, we are going to show you the common reasons why many other businesses have already outsourced this function. Why do I need to outsource call center services? Keep on reading! High labor costs.

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Magellan Solutions

FEBRUARY 9, 2021

What defines customer support from customer service? Modern customer support is not exactly the same as customer service. The new customer support applies the principles of customer service in helping customers. In addition, they function as part sales, part tech support, and part customer success. Provides 24/7 support.

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Magellan Solutions

MAY 23, 2021

That is why more than 60% of US companies are outsourcing their services to offshore countries. As more and more companies are outsourcing, BPO companies need to adjust with the rising call center demands. They made some programs that will provide dedicated agents for their call center operation. We’ll talk more about it later.

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Magellan Solutions

JULY 9, 2021

What do you get when you outsource inbound call center services ? A 24-hour call center services outsourcing provides you the same quality that customers expect on a regular shift. Customer Support Outsourcing. Common customer support call centers role and their rate: • General Customer Service $10-$25.

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Magellan Solutions

APRIL 16, 2020

Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. In fact, a lot of key industry players are taking advantage of offshore outsourcing. Procter & Gamble.

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Uniphore

OCTOBER 26, 2021

New Program Provides Foundation to Support Large-Scale Enterprise Digital Transformation Efforts with Leading Conversational Automation Solutions PALO ALTO, Calif., October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its

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Call Experts

MAY 20, 2021

Business process outsourcing is a method of subcontracting various business-related operations to third-party vendors. . What is business process outsourcing? BPO is deemed “offshore outsourcing” if the contract is sent to another country with political stability, lower labor costs, and tax savings. Contact us.

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Magellan Solutions

AUGUST 19, 2020

Fortunately, live chat support can solve this issue. Outsourcing your live chat support from a reliable company lessens the risk of losing 75% of your market. What is live chat support? Live chat support is a type of customer service support channel. What happens when you outsource live chat support?

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Kayako

DECEMBER 22, 2016

Some see it as the old-fashioned version of customer support. Many people can’t distinguish between terms ‘customer support’ and ‘customer service’. Customer support’ appears cooler because it has been popularized by new technologies and software. SaaS companies and support teams. Why we confuse support and service.

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Magellan Solutions

APRIL 4, 2024

Did you know that 60% of customers are more likely to return to a live chat support website? Investing in kickass live chat support could be the secret sauce that gives you a serious competitive edge. Customers don’t just want support; they crave it like a kid craves candy. Talk about convenience at its finest!

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Magellan Solutions

JULY 14, 2021

While the general benefit that most US businesses get from outsourcing is cost-saving , the Philippine inbound customer service solutions offer much much more. Saving on overhead costs such as recruitment, equipment and infrastructure can also reach 50%-70% when outsourcing inbound call center Philippines. . Dedicated per Hour.

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Magellan Solutions

FEBRUARY 8, 2021

Chat Support Services is a staple to deliver a great customer service . Importance of Contact Customer Support. Customer support is a vital part of any business. Businesses with a good sense therefore outsource customer support. . They outsource to asian countries which offer customer support services.

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CSM Magazine

DECEMBER 1, 2020

A leading UK outsourcing business has been successfully reappointed by EDF to provide customer service on behalf of the energy firm, which is rated ‘Excellent’ on consumer review website, Trust Pilot. We value our partnership with Kura and thank them for their continued support.”. About Kura. Neart na Gaoithe ?project EDF is part of?

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Magellan Solutions

JULY 3, 2021

The Price of Growth IS Outsourcing. One place where this growth-fueled change often manifests itself is in how you support your customers. This is the reason for customer service outsource to be common in businesses. “Should I consider customer service outsourcing?” To outsource, or not to outsource?

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Magellan Solutions

JUNE 6, 2021

Before dealing with an outsourced phone support provider, you should check what kind of contract they have for your business. Looking for an affordable and quality outsourced phone support provider is a hard task because you need to compare a lot of BPO companies. And there’s no stopping on the rise of their number.

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Magellan Solutions

AUGUST 6, 2021

Every firm needs the best legal outsourcing services. Outsourcing your legal process to Magellan Solutions may benefit you and give your law firm a competitive edge. . Our legal outsourcing services have been there for almost two decades. Running a law firm means going through tons of paperwork every single day.

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