ShepHyken

NOVEMBER 1, 2022

Serve and Sell Your Customers with An Amazing Digital CX. Creating the Digital Experience That Builds Trust with Your Customers. Shep Hyken interviews Tim Hughes, co-Founder and CEO of DLA Ignite , and co-author of Social Selling: Techniques to Influence Buyers and Changemakers. This episode of?

Social Media 118

Social Media Competitive Advantage Books Brands 118

PK

JUNE 24, 2021

The pandemic may be receding in the US, but B2B organizations still need to continue building digital selling strategies in order to create unique buyer experiences and close deals. The post How to win with successful digital selling strategies appeared first on PK. In […].

B2B 80

B2B Sales Article 80

ShepHyken

OCTOBER 16, 2023

Break down internal barriers, whether they are human or digital, that hinder the success of customer experience initiatives. Scale digitally in lockstep with selling partners. Scale digitally in lockstep with selling partners. How can companies improve their digital customer experience? Embrace AI.

Customer Experience 87

Customer Experience B2C Government B2B 87

PK

MAY 3, 2021

The post Achievable digital selling strategies post-pandemic: Empower your sellers appeared first on PK. The Empowered Buyer is not the same person from a year or two ago. Regardless of the product or service being sold, buyers now expect seamless orchestration throughout their experience. […].

Sales 98

Sales Article 98

Gainsight

APRIL 8, 2024

With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. to Digital CS , drawing insights from research analysts and industry thought leaders. However, in the digital age, proactive engagement has become the norm.

Customer Success 52

Customer Success Engagement Customers Insights 52

ShepHyken

JULY 31, 2023

While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. When offering digital support systems, enable customers to reach a real person whenever needed. Understanding and predicting customer needs are key to effective customer engagement.

Interaction 118

Interaction Contact Center Connections Leadership 118

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Brian Cantor, Managing Director, Digital at Customer Management Practice. Steven is an expert in customer experience in a digital world.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

PK

JULY 21, 2022

The post The Top 3 Digital Selling Tools Organizations are Prioritizing Right Now appeared first on Concentrix Catalyst. As you’re probably well aware, we’re in the midst of a tight labor market, where talented employees have their pick of where to land. In addition, the economy currently faces […].

Marketing 52

Marketing 52

CSM Magazine

FEBRUARY 15, 2024

In the world of digital communication, music sensation Taylor Swift has carved a unique and dynamic path to engage her fans. Whether it’s through interactive digital platforms or transcendent experiences at concerts and events, Swift designs unforgettable moments that resonate and foster a deep sense of loyalty among her fans.

Engagement 52

Engagement Entertainment Events Connections 52

ShepHyken

MARCH 31, 2024

If I need a shirt, there’s a store that will sell it to me. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business? Of course, there’s more!

Article 80

Article 2024 Customer Service Government 80

Uniphore

DECEMBER 13, 2021

Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. To remain competitive in this increasingly digital landscape, retailers must create an inviting and intuitive customer experience that works seamlessly from end to end and across all channels.

Retail 105

Retail Net Promoter Score Customer Experience Download 105

Magellan Solutions

SEPTEMBER 23, 2021

Leverage outsource telesales to improve your online digital marketing efforts. To go digital has become the mantra of most businesses. Thus they amp up their marketing and sales efforts online, which is the practice of online digital marketing. Online Digital Marketing Noise and the Pandemic: What is the Sweet Spot?

Marketing 98

Marketing B2C B2B Sales 98

West Monroe

JANUARY 16, 2024

Elongated processes and increased scrutiny Economic uncertainty and increased buyer scrutiny has elongated the diligence process, bringing exit readiness in favor of companies that are most prepared entering the sell-side process. Faster buyer processes are enabled with the use of sell-side report.

Roadmap 52

Roadmap Technology Communication Presentation 52

ShepHyken

APRIL 1, 2024

If I need a shirt, there’s a store that will sell it to me. 10x Improvement in Customer Experience by Deloitte Center for Government Insights (Deloitte) Combining digital public infrastructure like digital identity with tools like human-centered design can help governments significantly enhance customer experience.

Article 76

Article 2024 Customer Service Government 76

ShepHyken

NOVEMBER 18, 2020

It goes like this: What am I doing right now to make sure the customer comes back the next time they need whatever it is we sell? Let’s look at the bigger experience—specifically, the digital or technological interactions that our customers have with us. Most people think customer loyalty is about a lifetime.

Loyalty 138

Loyalty Books 2018 Customer Service Training 138

ShepHyken

SEPTEMBER 15, 2020

Understanding Customers’ Values in a Digital Age. They discuss how automation can eliminate friction and create a better buying and selling experience for customers in a new digital age. Many companies were unprepared to make the shift to e-commerce, self-service and other digital channels.

E Commerce 123

E Commerce E-support Omnichannel B2C 123

Bill Quiseng

FEBRUARY 7, 2024

It’s an elective for the B2B or the online/digital industry. Don’t just serve to sell to customers. Welcome to CX 101. Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. This is not a customer service training class. Training is finite, usually one to three days.

Customer Service Training 78

Customer Service Training B2C Hospitality B2B 78

CSM Magazine

JANUARY 31, 2024

The insurance industry is shifting and making digital transformations for good to match increasing expectations and the changing landscape of modern technology. This shows that customer engagement and experience matter, too, while selling policies. The claiming process can become seamless with no disruptions and potential risks.

Insurance 59

Insurance Customer Service Customers Technology 59

West Monroe

FEBRUARY 18, 2024

This means going beyond today’s efficiency measures to stay afloat and instead seizing this moment to rethink overall lending strategies and enhancing the digital experience for borrowers. What are our current cross-sell capabilities? Do we have the right products and services to accommodate our customer base?

Consumers 52

Consumers Technology Banking Financial 52

ShepHyken

JANUARY 6, 2021

While people have embraced self-service solutions and digital selling experiences, COVID-19 saw customers who normally would be happy with the digital experience reaching out to companies just to talk to someone who cares. Companies find more ways to automate and digitize the experience. And AI will fuel this trend.

2021 169

2021 Customer Relationship Management Customer Service Training 2020 169

Kustomer

FEBRUARY 15, 2022

Since then, almost every aspect of the way we shop, sell, and connect has been transformed. Direct-to-consumer (DTC) businesses and digital-first brands are thriving. And, digital commerce has expanded into the realm of healthcare, counseling, pharmaceuticals, crypto trading, and more. With gratitude, Brad Birnbaum.

Customer Service 111

Customer Service 2015 Healthcare Customer Retention 111

West Monroe

NOVEMBER 1, 2022

Banks, in response, have been working diligently to map out a new customer experience, balance digital and traditional methods, and meet and service customers where they need it. And yet, we find the majority of lending teams are still tied to old ways of selling. Here’s how: Expand existing relationships through segmentation.

Banking 52

Banking Books Sales Insurance 52

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. Remote Selling Success Starts Before The Call Even Begins. What is the ‘digital disconnect’ and how effectively are you dealing with it? When you’re selling in a virtual environment, you’re not just leading a sales conversation anymore; you’re also managing an experience.

Engagement 137

Engagement Sales Webinar Social Media 137

SAP Customer Experience

JULY 6, 2023

Join us for an enlightening LinkedIn Live stream as we dive into the realm of AI Ethics with experts Clara Neppel from IEEE, Saskia Welsch, and Michael Sell from the SAP Trustworthy AI Team. In this digital age, AI is transforming our world, offering immense opportunities while raising significant ethical.

Customer Experience 73

Customer Experience Customers 73

West Monroe

MARCH 14, 2024

billion in cross-selling potential for a software company , driving significant upgrades and preventing revenue loss. by overhauling its digital customer experience, demonstrating the power of technology to drive efficiency and new revenue streams. Our efforts led to a 2.5x return in just 8 months for MyEyeDr.

Banking 40

Banking 2030 Financial ROI 40

ShepHyken

JANUARY 17, 2023

an organization that works with companies that manufacture, sell, or finance their customers’ major purchases. Top Takeaways: Customers want digital self-service options for transactional or routine issues and services. Create a good digital experience that customers love using. That is a digital experience.

Customer Service 62

Customer Service Technology Innovation Interaction 62

Russel Lolacher

JANUARY 5, 2022

And certainly not meet the growing expectations the public has for digital engagement. No executive champions – You can’t be alone in your effort to grow and improve your digital engagement. Don’t know how to sell it – No one cares what you do… until you give them a reason to. And sell it again. .

Social Media 98

Social Media Leadership Culture Communication 98

Optimove

FEBRUARY 15, 2024

Merv Huber, VP Digital Growth, at Scientific Games , will provide valuable insights and real-world experiences from utilizing Optimove in the online lottery industry. Yoed Negri, Global Director of eCommerce and Digital Transformation, at SodaStream will dive into building personalization that elicits emotion.

2024 52

2024 Connections 2025 Download 52

Russel Lolacher

MARCH 29, 2022

And certainly not meet the growing expectations the public has for digital engagement. No executive champions – You can’t be alone in your effort to grow and improve your digital engagement. Don’t know how to sell it – No one cares what you do… until you give them a reason to. And sell it again. .

Social Media 98

Social Media Leadership Communication Culture 98

One Millimeter Mindset

SEPTEMBER 11, 2018

Their permission for me to connect with them is not permission to sell. I’m not trying to sell anything. XXX is a new approach to B2B selling by enabling buyers with a video-based demo that adapts on the fly to buyers’ unique interests. And certainly no interest in retaining my professional services. No pitching. Or spamming.

Communication 167

Communication Social Media B2B Connections 167

inQuba

AUGUST 16, 2022

Multi-disciplinary professionals are discussing customer-centric solutions to collaboration and digital transformation. They are more self-empowered and digital than ever before. This has accelerated a period of rapid digital transformation to service demanding customers in real-time. Business unusual . The modern toolbox.

Multi-Channel 52

Multi-Channel Net Promoter Score Innovation Customer Journey 52

Optimove

MARCH 26, 2024

KeyNote: Neil Hoyne , best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” and Senior Fellow at the Wharton School and Chief Strategist at Google, shared his insight into how brands can create deep customer relationships.

2024 64

2024 Connections 2025 Download 64

BirdEye

OCTOBER 26, 2023

When selling to C-suites and executives, the focus is on educating them on the value of reviews and how Birdeye can get consistent reviews at scale while saving time and money on paid media. Watch this interesting conversation here to learn more about how you can sell the value of reviews. I didn’t love it.

Brands 116

Brands Multi-Channel Consulting Demo 116

West Monroe

MARCH 13, 2023

The pandemic accelerated a shift to digital buying and selling—and it’s change that is here to stay: In a recent Forrester study , 38% of survey respondents believe the pandemic permanently altered buyer requirements. Upgraded skills A digital sales process isn’t just about the technology.

Competitive Advantage 52

Competitive Advantage Sales Technology Touchpoint 52

Gainsight

MARCH 9, 2022

That’s where digital-led customer success steps in. Also called “low-touch” or “tech touch” customer success, a digital-led approach uses digital tools to improve the customer experience. You heard that right: in the digital-led approach, CSMs have little or no direct one-on-one contact with your customers. Product Usage.

Metrics 105

Metrics Customer Journey Net Promoter Score NPS 105

Integrity Solutions

MAY 25, 2021

To ramp up sales performance and strengthen your sales pipeline, you have to develop your salespeople’s confidence; inspire them to be more proactive; improve their ability to build trust and rapport in an increasingly digital world; and equip them to engage in buyer-centric, results-driven conversations.

Sales 122

Sales 2020 Insights 2021 122

Comm100

NOVEMBER 15, 2022

Firstly, the majority of consumers now want to connect with brands digitally. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. For more information on why digital-first customer service strategies are growing, check out this blog.). The reasons for this are simple.

Omnichannel 80

Omnichannel Social Media Books Communication 80