Qualtrics

AUGUST 9, 2021

Josh Lee, VP, Head of Digital CX, Fashionphile was joined by Bruce Temkin, CCXP, XMP, Director of Qualtrics XM Institute to discuss the trends shaping consumer experience and what they mean for brands. The company uses these insights to discover and understand customer behavior , business health, and trajectory of the market.

Consumers 26

Consumers E Commerce Banking Brands 26

Thematic

JULY 21, 2023

In a nutshell, what does the product do? Alyona: At Thematic, we analyze feedback to help companies improve their products and services. We then use AI to discover common themes and subthemes of what customers are saying. Are there any product roadmap points you can share? What are your current plans for Thematic?

Feedback 62

Feedback Net Promoter Score Consulting NPS 62

SurveySparrow

OCTOBER 10, 2020

Qualtrics XM. Conduct performance appraisals and drive productivity with 360 degree feedback software. The value reflects in the final product as well. You will discover, though, that a lot is going on once you get inside it. . Qualtrics XM. Qualtrics XM has a wide range of features to improve employee engagement.

Engagement 59

Engagement Employee Experience NPS Feedback 59

Qualtrics

FEBRUARY 10, 2020

These chat logs can then be brought into the XM Platform alongside feedback from other listening channels. XM Institute Benchmarks. It puts the people closest to your customers, products and organization at the heart of your XM program and helps you develop more engaged employees. Any channel, any time.

2019 58

2019 2020 Feedback Insights 58

Qualtrics

FEBRUARY 10, 2020

XM Basecamp Live is a day chocked full of practical hands-on training, courses to suit your needs, networking, best practice, and advice from XM experts. 2019 XM Basecamp Live attendee. What is XM Basecamp Live? XM Basecamp Live includes a full day of hands-on training. 2019 XM Basecamp Live attendee.

2019 26

2019 2020 Events Insights 26

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions for product teams at this year’s X4. You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough products , thought leadership from the best in the business, and an inside look at the tech helping organizations turn products into obsessions.

2020 29

2020 Leadership Events Automotive 29

Qualtrics

AUGUST 6, 2019

And they need to go to market with the right product, service, and experience. At Qualtrics X4 Sydney 2019 , we heard from leading organizations – including Uber, Chobani and Finder – who are embracing Experience Management (XM) to not only understand customer behavior, but using it to solve problems before they even occur.

NPS 48

NPS Insights 2019 Brands 48

delighted

JANUARY 7, 2020

This focus on customer experience is yielding some impressive returns: The XM Institute found that companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience. For SaaS companies, in particular, they can expect to increase revenue by $1 billion.

2020 40

2020 Brands Customer Experience Feedback 40

Qualtrics

AUGUST 21, 2019

I was a Qualtrics customer and quickly realized the value of the XM platform and the endless possibilities it could offer to measure and improve experiences. This allows me to work with subject matter, product, industry, and operational experts. Looking to discover more reasons “Why Qualtrics”? Want to chat?

Management 33

Management Travel Consulting Culture 33

SurveySparrow

MAY 21, 2019

Peakon is all about real-time conversations with employees to discover how they feel. The tool promises to increase productivity and loyalty, polish the brand image, and even reduce employee turnover. Price: Request a consultation to get your quote. Top Employee Engagement Software #5: Peakon. Price: Starts at $50 monthly.

Engagement 75

Engagement 2019 Culture Feedback 75

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping EX professionals reach new heights in employee experience. Ben Grainger, Principal XM Catalyst, XM Institute. Better Leaders, Better Experiences.

Employee Experience 29

Employee Experience 2020 Leadership Events 29

Thematic

MARCH 13, 2023

Delivered Experience at Qualtrics X4  - 4 out of 5 Qualtrics X4 was advertised as featuring celebrity speakers, professionals from leading brands, entertainment, and a deep-dive into product knowledge. One attendee shared his frustration with me: “I get it, they have a new front-line experience product.

Entertainment 62

Entertainment Events 2023 Advertising 62

Qualtrics

JUNE 24, 2019

So, they created a graduate program which includes in-depth product training and visibility into all other departments in Qualtrics. She would become my initial manager in Quni, but we only discussed the Product Specialist role very briefly. Looking to discover more reasons “Why Qualtrics”? Qualtrics realised this.

Customer Success 36

Customer Success Travel Connections Customers 36

Qualtrics

OCTOBER 26, 2021

David Johnson // Principal Analyst // Forrester Research (guest speaker) Dr. Benjamin Granger //Senior Manager & EX XM Scientist// Qualtrics Emily Wilson // Product Marketing Manager // Qualtrics. Benjamin Granger, Senior Manager & EX XM Scientist. Discover an additional information in a DEI complete guide.

Webinar 26

Webinar Employee Experience 2021 Communication 26

Thematic

SEPTEMBER 13, 2022

Thematic RapidMiner Chattermill Kapiche Lexalytics Google Natural Language AI MonkeyLearn Qualtrics XM Discover (formerly Clarabridge) Next steps: choosing a text analytics software platform What is text analytics? These themes and trends inform strategic action within a company, to improve their products and services.

2022 71

2022 Document Social Media Feedback 71

Qualtrics

AUGUST 7, 2019

Two weeks in, John Thimsen offered me the opportunity to own a product, called Site Intercept , and drive the engineering roadmap for it. “We are on a mission to take XM to the world.” What’s one example where Qualtrics exceeded your expectations? After around 4 years, it still feels like day one.

Management 36

Management Healthcare 2005 2007 36

Qualtrics

DECEMBER 5, 2019

Discover the role of disruption in Experience Management. Explore The XM Operating Framework. It encouraged communication and collaboration with fans, extending a presence to social media and applauding the creativity expressed through the Lego product. Lego is no longer simply a product, but an experience.

Innovation 43

Innovation Brands 2006 Banking 43

Qualtrics

APRIL 17, 2021

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Andrea Robb, HR Consultant and Work Futurist, about belonging, the percentage of people who can state their personal purpose, and “the clues” approach to discovering your own passion. Early reflections.

2021 26

2021 Employee Experience 2020 Engagement 26

Qualtrics

AUGUST 30, 2021

In addition, patient surveys form an integral part of experience management (XM) , the discipline of using both experience data (X-data) and operational data (O-data) to measure and improve the four core experiences of any business: customer , employee , product, and brand.

Healthcare 26

Healthcare Demo Financial Hospitality 26

CSM Magazine

MAY 10, 2022

Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud® to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction.

Contact Center 52

Contact Center Social Media 2022 Interaction 52

CSM Magazine

FEBRUARY 16, 2022

New set of products helps organizations listen to, analyze and act on everything that customers and employees are saying to deliver personalized experiences and build deeper relationships at scale. Accelerate experience transformation efforts with Qualtrics Discover.

Management 52

Management Competitive Advantage Feedback Social Media 52

Qualtrics

JUNE 25, 2020

Brand, marketing, and customer experience departments are fundamental to helping businesses discover the opportunity modern marketplaces present. To help brands make sense of this new reality and find their competitive advantage, Seth Godin shared his advice for marketing in the new world in this Qualtrics XM Talks.

Marketing 26

Marketing Competitive Advantage Advertising Presentation 26

CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. Qualtrics Social Connect integrates with XM Discover to surface insights and patterns hidden within huge volumes of voice and text conversations.

Social Media 52

Social Media Connections Contact Center Apparel 52

Lumoa

MARCH 12, 2023

Price: Lumoa pricing page Free Trial: Available with own-data and one-click integrations Clarabridge Clarabridge (recently acquired by Qualtrics and rebranded to XM Discover) is a customer experience management platform that helps businesses collect, analyze, and act on customer feedback. Price: Consultation needed.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

Thematic

JUNE 13, 2023

Voice of Customer (VoC) is your current and potential customers’ opinions and experiences about your product or service. Then, use this information to improve your products and customer service experience. Giant B2C companies like Adidas can use VoC to uncover faults in physical products.

Voice of Customer 62

Voice of Customer Net Promoter Score Customer Experience Social Media 62

Qualtrics

OCTOBER 19, 2021

These winners are recognized for their commitment to experience management (XM) and for helping organizations advance and scale their customer, employee, product, and brand experience programs, driving engagement, retention, loyalty, and brand relevance. EY: Customer XM Partner of the Year - Americas and Asia Pacific & Japan.

2021 52

2021 Innovation Consulting 2018 52

CSM Magazine

OCTOBER 4, 2022

Qualtrics, the leader and creator of the experience management category, today announced new real-time contact center innovations to make agents more productive and deliver customer support with empathy. For many companies, addressing feedback after a customer has had a poor experience is not enough to salvage the relationship.

Contact Center 52

Contact Center Leadership Interaction Brands 52

Qualtrics

NOVEMBER 22, 2019

I caught the XM vision and realized just how huge a market opportunity we have. And the leadership, product, and people were great. I love that in Customer Success I get to continue consulting with customers, helping them close their experience gaps and mature their XM programs. Growth means change! Want to chat?

Customer Success 26

Customer Success Consulting Leadership Customers 26

SurveySparrow

AUGUST 11, 2022

Qualtrics started as a single-product survey tool for academi cs. Over the years, they’ve built a pretty solid multi-product feedback software. Medallia XM Software. Qualtrics XM Software . This is also helpful for prioritizing support tickets and discovering where your agents may have missed an opportunity.

Omnichannel 52

Omnichannel Touchpoint Feedback Exceptional Customer Service 52

Qualtrics

NOVEMBER 21, 2019

Want to be inspired by the future of experience management (XM)? Here are 20 XM visionaries leading the charge in 2020. Want to discover more about XM and Peloton? Want to find out more about XM and Amex? Bruce Temkin, Head of the Qualtrics XM Institute. “XM Read how Bruce is shaping the XM profession.

2020 22

2020 Retail Entertainment Leadership 22

Qualtrics

FEBRUARY 18, 2020

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. What’s new in XM? Take an XM deep-dive into Education. Take your XM program to a new level with world-class thought leadership. Bruce Temkin, Director of the XM Institute.

2020 29

2020 Government Leadership Events 29

Qualtrics

SEPTEMBER 6, 2019

Visit with the team to explore potential careers, to learn more about the Experience Economy and how XM is shaping the future, and to discover #QualtricsLife. From internships to full-time positions, discover how our teams are connecting their personal “why” to what they’re achieving at Qualtrics with the “Why Qualtrics” blog series.

2019 40

2019 Presentation Sales Events 40

Qualtrics

MAY 14, 2019

Qualtrics is a company with a strong product offering, with an experienced leadership team and a growth mindset. The opportunity to board the ship sailing the “Blue Ocean” – XM – the category defined by Qualtrics, is exhilarating, challenging and visionary. Looking to discover more reasons “Why Qualtrics”?

Definition 37

Definition Leadership Sales Books 37

Qualtrics

OCTOBER 15, 2019

I also lead several internal initiatives and regularly carve out time to keep up with training and deepen my XM knowledge. They genuinely care about delivering the best product and service to the customer but then go home to dinner with their families. Looking to discover more reasons “Why Qualtrics”? Want to chat?

Consulting 33

Consulting Travel Communication Management 33

Qualtrics

JUNE 23, 2020

Five key ingredients to digital XM success. As organizations accelerate their digital transformations, they’ll need to expand their experience management (XM) efforts. As we examined their XM efforts, we found a set of emerging practices that are helping to accelerate their digital transformation: 1. Always on listening.

Multi-Channel 26

Multi-Channel Apparel Retail Healthcare 26

Qualtrics

OCTOBER 22, 2019

When I realized Q had grown beyond just a survey platform and had identified Experience Management (XM) as the next frontier. Looking to discover more reasons “Why Qualtrics”? The people: intelligent, capable, driven, and qualified, while also down-to-earth, level-headed, humble, and friendly. What does your day look like?

Consulting 36

Consulting Customer Success Leadership Customers 36

Qualtrics

NOVEMBER 21, 2019

So it’s going to become even more critical for CX leaders to understand the maturity of their organization and how all the experience pillars (customer, employee, product and brand) fit into their full Experience Management (XM) vision. Augmented reality will be at the heart of XM. Healthcare will begin its XM maturity journey.

2020 38

2020 Customer Experience Virtual Agent Healthcare 38