Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. Number of interactions and engagement. Download the report now. Define your goals and make a plan. Actions tied to revenue.

ROI 61

ROI B2B Roadmap Download 61

TechSee

JULY 18, 2019

Businesses hoping to compete in this modern marketplace need to adapt their customer-facing strategies to ensure every interaction is as quick and seamless as possible. In fact, 96% of customers who experience a high-effort interaction become more disloyal compared to just 9% who have an effortless customer experience.

Customer Experience 207

Customer Experience Contact Center Wireless Loyalty 207

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. Customer care extends far beyond the traditional call center.

ROI 45

ROI Social Media Airlines Customer Service 45

TechSee

JUNE 9, 2022

Download this brochure to learn more about TechSee Visual Journeys. APIs and integrations allow you to provide consistent visual guidance across every channel, maintain your branding and use the visual data to improve the next stage of the customer’s interaction.

Omnichannel 145

Omnichannel Customer Experience Contact Center Social Media 145

GetFeedback

AUGUST 14, 2019

Customer Satisfaction Score (CSAT) is a straightforward measurement to use, most widely used in measuring a specific interaction or experience. This type of specific interaction is often measured and included in Customer Experience Management. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator.

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

Talkdesk

JANUARY 14, 2021

Business leaders have been turning to technology to improve customer interactions for years now, but the pandemic has put customer experience (CX) transformation into overdrive. Interactions between customers and agents generate rich data that is stored in the contact center. Analyze and develop an understanding of these trends.

Net Promoter Score 96

Net Promoter Score ROI Effort Score Contact Center 96

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . AI-powered customer service solutions are cost-saving and drive higher ROI as customers have come to expect and rely on accessible 24/7 digital support. The role of technology is more important than ever in improving customer service and operational efficiencies.

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

Optimove

JULY 12, 2023

Personalized Retargeting is a form of advertising that targets customers that have previously visited a website or interacted with a brand. Guide to Advanced Customer Segmentation Download Now>> How does Personalized Retargeting work? How does the customer receive/interact with the retargeting ad?

Advertising 52

Advertising Download Interaction ROI 52

Centercode

SEPTEMBER 1, 2020

In order to facilitate direct and continuous interactions with their customers, they needed more than a beta testing program. Now, their beta test ROI is over 250% — and the team is able to maximize its beta results to the fullest. . Download your copy of the Caavo case study here. They needed a tool — and a plan.

ROI 98

ROI Roadmap Download Leadership 98

Alida

JANUARY 19, 2017

Companies are focusing on experiential retailing, opening concept stores that allow customers to test products, interact with associates and experience the brand. No matter how innovative offline retail tactics may seem, ROI is hardly guaranteed. Innovation in offline retailing is emerging as one of the top trends in business today.

Retail 167

Retail Apparel E Commerce 2016 167

Comm100

DECEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. Customers can also provide meaningful information during interactions with your agents, and this kind of feedback should not be ignored. Measuring ROI on Customer Experience Projects. Gathering Insight.

Customer Experience 94

Customer Experience ROI Metrics Net Promoter Score 94

West Monroe

DECEMBER 6, 2022

There’s a lack of efficiency among banks’ current operating models; ROI on the status quo is shrinking, and 2023 presents the opportunity to build more digital and AI optimization into your organization. Download our 2023 Outlook. Operation: Efficiency. 2023 Outlook: The Future of the Banking Industry. get the report.

Banking 52

Banking 2023 Financial ROI 52

Ecrion

JANUARY 12, 2021

If you are looking to boost your business and increase your ROI, you will need an efficient and user-friendly way to engage with (and therefore retain) your clientele. This ensures that you will not lose any money as a result of technological shifts and that your ROI remains stellar. more on CEM.

Customer Experience Management 86

Customer Experience Management CEM Customer Experience Management 86

TechSee

JANUARY 7, 2020

Dutch telco KPN analyzes the notes produced by its contact center agents, and uses the insights generated to make changes to its interactive voice response (IVR) system. This lack of ROI further calls into question the practice of over-delivering when delighting customers increases operating costs by 10-20%.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. Then download the form to make your awards submission(s) now through January 15, 2019. It spells out all the benefits, including ROI, and why Interactions 2019 is a can’t-miss event!

2019 48

2019 2018 ROI Events 48

CSM Magazine

APRIL 25, 2023

1) The average cost of an inbound call is £6.55 – 70% more than email and 96% more than webchat With calls to contact centres continuing to cost significantly more than other channels, many organisations are introducing automated and self-service service options for customer interactions. Rob Crutchington is Director of Encoded.

2023 52

2023 E Commerce Return on Investment ROI 52

BirdEye

NOVEMBER 21, 2022

Social media analytics is the process of analyzing data from social media platforms like Facebook, LinkedIn, and Instagram in order to better understand your followers and how they interact with your brand. Measure your ROI – Social media analytics can help measure the return on investment (ROI) of your social media campaigns.

Social Media 98

Social Media Definition Multi-Channel Metrics 98

CSM Magazine

JANUARY 11, 2022

Easy – gone are the days of painful, not to mention expensive, rip-and-replace solutions, slow learning curves and long return on investment (ROI) paths. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Aim for solutions that are: 1. About the Author.

Omnichannel 75

Omnichannel Return on Investment 2020 Technology 75

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Now, advanced data models can take the guesswork out of ROI predictions. Download The Data Science of CEM. Think back to a time that you had a great experience with a brand.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

CloudCherry

DECEMBER 1, 2018

They provide data and insight of the interrelation between two variables and can help find interactions between them. It starts by defining member journeys and mapping them with each of the touchpoints your members interact with. Download Now. Each set of touchpoints and channels are assigned to different stages.

CEM 150

CEM Net Promoter Score Touchpoint NPS 150

CloudCherry

OCTOBER 19, 2018

They provide data and insight of the interrelation between two variables and can help find interactions between them. It starts by defining member journeys and mapping them with each of the touchpoints your members interact with. Download Now. Each set of touchpoints and channels are assigned to different stages.

CEM 150

CEM Net Promoter Score Touchpoint NPS 150

SurveySparrow

MARCH 19, 2024

Happy users are more likely to leave positive reviews, which can make more people want to download your app. The user downloads an app, uses it, and, for some reason, won’t go past the one-time use. The feedback can be collected through surveys, feedback buttons, and interactive tutorials. Why Collect In-App User Feedback?

Feedback 52

Feedback User Experience NPS Touchpoint 52

CloudCherry

AUGUST 9, 2018

Since there is no magical moment that defines the whole experience with a brand, brands must look at customer experience as a sum of interactions and understand that customers’ loyalty is a direct result of all of these interactions combined. Download the free The Three Pillars e-book.

Customer Experience Management 150

Customer Experience Management Customer Journey Mapping Customer Experience Management 150

Uniphore

JUNE 9, 2021

With the COVID-19 pandemic forcing rapid digital transformation and the complexity of customer interactions on the rise, most companies recognize the need for new approaches. In fact, in a recent Calabrio study, 60 percent of agents stated they need more helpful tools to handle complex customer interactions. Download Now.

Engagement 98

Engagement Contact Center 2021 Metrics 98

TechSee

MAY 29, 2018

With clear ROI demonstrated almost immediately upon implementation, C-level decision-makers and call center management have turned to visual engagement as an important stepping stone on their journey towards providing a digital customer-centric experience. Below is a brief summary of the insights we’ve gained per KPI.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

ViiBE Blog

DECEMBER 14, 2020

Paired together, augmented reality remote assistance has a proven track record of boosting ROI and KPIs including. Remote assistance augmented reality is an emerging technology that allows experts to visually interact with customers or field agents. AR-based training platforms swap paper modules for highly interactive AR experiences.

Insurance 52

Insurance 2024 ROI Omnichannel 52

Playvox

SEPTEMBER 7, 2021

To help your contact center agents and leaders juggle endless tasks — and boost ROI simultaneously! — Best Estimated ROI. Playvox’s values continue to shape how we interact with our valued customers. Taking time to boost agent morale , maintain customer satisfaction, and prioritize quality assurance is a delicate balance.

Contact Center 52

Contact Center E-support ROI 2021 52

NICE inContact

JUNE 5, 2019

For one thing, the two groups agree that businesses should immediately inform consumers when they are interacting with a chatbot. The ROI for chatbots is very real for businesses that have the discipline to implement these with a focused and agile approach. Despite these differences, there are also some points of agreement.

Consumers 54

Consumers Contact Center 2019 ROI 54

ViiBE Blog

FEBRUARY 28, 2022

Download now Live chats are confidently becoming an essential tool for any digital business. No download, installations, or plugins are required thanks to WebRTC technology. Co-browsing empowers experts while ensuring that customers are satisfied with the assistance and increasing the first-call resolution rate.

2021 52

2021 Download E-support 2022 52

CSM Magazine

FEBRUARY 17, 2022

Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. To learn more about how your organisation can utilise Ventana Research’s approach, go to Calabrio’s reprint of the Agent Management Value Index: 2022 Vendor and Product Assessment to download your own copy.

Management 52

Management 2022 Return on Investment Download 52

Thematic

AUGUST 15, 2018

If your objectives are to differentiate yourself in the marketplace, improve your customer retention and ROI, it’s the ideal place to get inspired and pick up some tips from the customer experience experts. Attendees can take advantage of thought-provoking presentations, interactive sessions and opportunities for Q&As.

2018 59

2018 Customer Experience Events ROI 59

BirdEye

FEBRUARY 21, 2023

Free Guide] The ultimate guide to social media marketing for businesses Download Now The most popular social media platforms today When choosing a social media platform for your business, there are many things to consider. We’ll talk more about social media marketing strategies in a bit. What is social media management?

Social Media 98

Social Media Management Multi-Channel ROI 98

Optimove

JULY 12, 2023

This type of SMS marketing focusses on creating a personalized, interactive experience for the customer, and ultimately increasing customer engagement. Download Now: All you need to know about mobile marketing Download Now>> Which types of SMS Marketing are right for you?

Marketing 52

Marketing Events Download Return on Investment 52

TechSee

JANUARY 2, 2018

The visual claim process itself is easy and quick The adjustor can simply establish a live video connection with the customer (no app download necessary) in order to easily review and visually communicate with the customer through augmented reality tools. Simple process for wide range of use cases.

Insurance 116

Insurance Telecommunications Contact Center Document 116

BirdEye

MARCH 17, 2023

Defining social monitoring Social media monitoring involves regularly tracking conversations and interactions on digital channels as it relates to your brand. Free Guide] The ultimate guide to social media marketing Free Download 5 ways companies use social listening Social listening has become an essential tool for companies in recent years.

Social Media 98

Social Media Feedback Insights Brands 98

West Monroe

JULY 30, 2023

Whether there’s a budget set aside or room to dig internally to reallocate, the shift to customer centricity will prove a strong ROI in today’s market. Mobile and online-first banking is popular across generations—but the need for efficient, in-person interactions remains. Download our 2023 Outlook.

Banking 52

Banking 2023 Multi-Channel Financial 52

ENGAGE.cx

SEPTEMBER 8, 2015

The bottom line is that now is the time for companies to destroy the myth that advertising delivers a higher ROI than the joint efforts of customer service and CRM – and wrap their arms firmly around customer relationship building. Adobe also notes that for online retailers, 8% of their existing customers make up 41% of revenue.

Customer Relationships 65

Customer Relationships ROI Retail Advertising 65