One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? Engage me to present a One Millimeter Mindset program!

2021 115

2021 Innovation Workshop Leadership 115

ClearAction

NOVEMBER 11, 2022

Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. This allows management to remove roadblocks, applaud progress, and keep in-tune with what customers will experience. This stimulates internal follow-through on action plans.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience.

Culture 52

Culture Feedback Employee Experience Demo 52

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Workshop 118

Workshop Leadership Innovation Presentation 118

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty.

Metrics 52

Metrics Culture Demo Healthcare 52

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. …And more.

Customer Journey Mapping 143

Customer Journey Mapping Net Promoter Score Customer Journey Leadership 143

ShepHyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. If you want to build better customer relationships, read this article!

Article 65

Article 2023 Customer Service Loyalty Programs 65

ShepHyken

OCTOBER 27, 2023

Her key focus is to serve her clients with the latest innovations in her field, leading to fast and effective results. Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 57

Customer Experience Workshop Sports Innovation 57

BlueOcean

DECEMBER 13, 2022

People are craving experiences or services through programs that actually make a difference. Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

MAY 28, 2020

Your emotions are showing, and your engagement and performance are impacted. And why remain regarded as an order-taker, when you can become an innovator? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Take these next steps to get started. Contact me right here.

Workshop 89

Workshop Entertainment Leadership Presentation 89

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. As part of the workshop, we had an in-depth discussion about three common emerging outsourcing priorities COPC Inc. has seen our client’s experience. WFH Insights.

Contact Center 52

Contact Center Workshop White Paper 2021 52

One Millimeter Mindset

FEBRUARY 4, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Planning your next team, corporate or association meeting? Contact me here.

Leadership 81

Leadership Workshop Innovation Consulting 81

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. keynoters, authors, award judges, and award recipients. Learn More.

Sports 71

Sports 2009 2022 Financial 71

One Millimeter Mindset

JANUARY 21, 2021

Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Engage me to present a One Millimeter Mindset program! Searching for a one-on-one catalyst for professional innovation and cross-functional leadership? One millimeter at a time. Delivered virtually or in-person. Contact me here.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

One Millimeter Mindset

DECEMBER 10, 2020

How might your own professional innovation be liberated from unconscious professional exclusion? You just need to develop the skills to lead more innovatively, no matter where you sit around the table. Engage me to present a One Millimeter Mindset program! Click here and set up a complementary 15-minute discovery call with me.

Workshop 81

Workshop Innovation Consulting Presentation 81

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

One Millimeter Mindset

SEPTEMBER 15, 2020

Thus, you are perceived as an innovator and contributing revenue-generator. However, when the only question colleagues ask is the second question, then chances are you are regarded as order-taker rather than innovator. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Leadership 86

Leadership Workshop Innovation Presentation 86

One Millimeter Mindset

MAY 23, 2019

I speak on how professional purpose is the key to professional innovation. Developing purpose-driven professional innovation starts by taking another solid look at those professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

DECEMBER 3, 2020

Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator? Planning your next team, corporate or association meeting? Delivered virtually or in-person.

Leadership 86

Leadership Workshop Innovation 2020 86

Lumoa

MAY 5, 2022

Improved customer experience starts with the customer’s perspective. Developing CX leadership requires collaboration and communication with customers, employees, and partners. Innovation and development happen best through people who bring different skills and perspectives to the same room.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

One Millimeter Mindset

SEPTEMBER 17, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. One Millimeter Mindset. Delivered virtually or in-person.

Workshop 106

Workshop Leadership Communication Presentation 106

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. The experience can be invaluable to your organization and allow you to earn continuing education credits to keep your certifications up-to-date.

2019 27

2019 Engagement 2018 Events 27

Calabrio

MAY 10, 2019

In this foundational course, Michael Chiu, Sr Director Analyst at Gartner, will walk you through what customer experience is, how to get started and how to measure your progress. How Superior Employee Experience Drives Superior Customer Experience. Thursday, 23 May 10:45 am.

2019 40

2019 Technology Insights Customer Experience 40

Strativity

APRIL 24, 2017

On the other hand, organizations who consistently update and innovate their onboarding programs have seen major advantages and are likely to be better positioned to respond to employee and marketplace trends because they have their fingers on the pulse of what is currently happening in the marketplace.

Employee Experience 55

Employee Experience Workshop Consulting Presentation 55

Russel Lolacher

JANUARY 12, 2021

” These are passionate phrases I’ve heard repeatedly when it comes to employee engagement and change management, in a perceived effort to improve an organization by fostering collaboration and understanding through HULK SMASH language. “Tear down silos!” ” “Let’s silo smash!”

Culture 59

Culture Workshop Books Innovation 59

Wootric

FEBRUARY 14, 2019

She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Colin Shaw. Jeannie Walters. Joey Coleman.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

ShepHyken

JUNE 5, 2023

How ChatGPT Will Enhance Retail Customer Experience by Judy Mottl (Retail Customer Experience) Unless one has been living under a rock the big buzzword of customer experience, seen everywhere and anywhere, is now ChatGPT. Employee Experience VS Customer Experience – Which is Important in Business?

Article 15

Article Customer Service 2023 Retail 15

Strativity

APRIL 24, 2017

On the other hand, organizations who consistently update and innovate their onboarding programs have seen major advantages and are likely to be better positioned to respond to employee and marketplace trends because they have their fingers on the pulse of what is currently happening in the marketplace.

Employee Experience 40

Employee Experience Workshop Consulting Presentation 40

ShepHyken

OCTOBER 16, 2023

The author, who has spent decades studying the most engaged teams — and the most loyal customers — has identified one force that powerfully drives consumer and employee behavior: love. Now, brands are taking notes and working on innovating and devising products and services that customers believe in. And it works.

Article 12

Article Customer Service 2023 Customer Centricity 12

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. Does this really work? Connect with Shep on LinkedIn.

2023 13

2023 Article Customer Service 2009 13

SmartKarrot

AUGUST 16, 2021

The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. CX Marketing Summit Customer Engagement Summit Customer Experience Asia Week Product Marketing Summit.

2021 11

2021 Customer Experience B2B Workshop 11

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

Russel Lolacher

MAY 1, 2022

How speaking well helps employee engagement. And I asked everyone this because I really find it sets the scene of, well, just how much employee experience influences that’s decades later, not much like five, three years later. How an organization’s communication culture can influence speaking well.

Culture 52

Culture Books Communication Leadership 52

Qualtrics

AUGUST 6, 2020

For instance, have you had to rethink your employee engagement strategy while your teams work from home ? Over the last few months we’ve facilitated workshops with hundreds of the US’ top CIOs where they’ve come together and shared stories on what is and isn’t working. This has resulted in lots of unlearning moments. “A

Webinar 26

Webinar 2020 Workshop Retail 26

One Millimeter Mindset

MAY 6, 2019

Then, get focused on creating a room full of fully-engaged meeting attendees, who cannot wait to hear the next installment of your story. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs. Productively, profitably, impactfully. And, most of all, Together. . Take the next steps.

Workshop 13

Workshop Communication Customer Retention Download 13

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. Often, the aggregated knowledge, experience and human capital value residing in each of these generations remains siloed: by age, education and pay grade. Identify who your order-takers or innovators are. But also, more purposeful and engaged employees.

Workshop 64

Workshop Customer Retention Communication Leadership 64