Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . million over three years, translating into an ROI of 590%. That ROI is equivalent to a net present value (NPV) of $4.4 The compelling ROI of a customer intelligence platform can’t be ignored.

ROI 100

ROI Webinar Customer Centricity Download 100

Horizon CX

MARCH 1, 2021

The company President, and those who did not have direct day-to-day customer engagement, and whose responsibility was to fulfill shareholder expectations, insisted that the top priority were the quarterly financials. Compelling Arguments for Justifying CX Programs – the Dreaded ROI Question. Peter Swaim – V.P. September 9, 2020.

ROI 52

ROI Return on Investment 2004 Financial 52

Customer Bliss

NOVEMBER 19, 2015

Four ways you engage leaders and the organization in the Customer Room: 1. Connect to ROI – “Did We Earn the Right to Customer Growth?”. You present the visual depiction of customer growth or loss. The post Build a Customer Room and Engage the Company appeared first on Customer Bliss. Month 4: begin actions.

Engagement 205

Engagement ROI Leadership Customers 205

West Monroe

OCTOBER 19, 2023

And present cost-containment imperatives run the risk of derailing critical projects—particularly those in early stages that haven’t yet produced a return on investment. Demonstrating ROI also requires being able to bridge the gap between the art of the possible and the realities of today. Data is key.

ROI 52

ROI Technology Return on Investment 2030 52

ReviewTrackers

JUNE 16, 2020

After all, there are so many channels and so many ways for today’s businesses to find, engage with, and attract potential new customers. So what are some of the lowest-cost, highest-ROI ways to win new customers? 5 Low-Cost, High-ROI Customer Acquisition Strategies. Sounds simple enough, right? Add your NAP.

ROI 65

ROI Social Media Customers Blog 65

Beyond Philosophy

FEBRUARY 24, 2022

So, I wanted to share with everybody today five rules for successfully engaging with senior executives to enhance your career. For example, I was presenting to a board of a large shipping company once some calls we had recorded when we acted as a customer with their organization. Rule #4: Be concise.

Engagement 89

Engagement Consulting ROI Presentation 89

InMoment XI

FEBRUARY 23, 2024

Disadvantages of Market Segmentation While market segmentation offers numerous benefits, it also presents certain disadvantages and common pitfalls. Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI).

Marketing 260

Marketing Customer Experience Return on Investment Consumers 260

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. Creating a strong customer engagement strategy makes sure every interaction delivers that value. What is a Customer Engagement Strategy?

Customer Engagement 93

Customer Engagement Engagement Webinar Touchpoint 93

ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. 1 These stark awakenings were presented by Adam Dorrell, CEO of CustomerGauge, at the San Francisco Monetize! Is Your Customer Engagement Really Customer-Centric?

ROI 59

ROI Customer Experience 2011 Customer Centricity 59

ProProfs Chat

APRIL 25, 2019

As an eCommerce entrepreneur, it’s not always easy to select the right tools that are decisive and provide a promising ROI. Here is a list of top tools that can help you boost conversion rate and improve your ROI. The areas marked in deeper shades are the ones that are highly engaging and more users pay attention to them.

ROI 75

ROI Social Media Insights Interaction 75

ClearAction

MARCH 24, 2017

Value Chain Solution to VoC ROI Lynn Hunsaker. Voice-of-the-customer (VoC) ROI can be elusive unless you’re adamantly driving customer experience transformation. The key to VoC maturity and ROI is not sophistication or breadth of market research. That’s how you drive ROI and sustainable growth.

ROI 48

ROI B2B Metrics Culture 48

delighted

DECEMBER 10, 2019

ROX is the new customer experience ROI. Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Building your own CX ROI model.

ROI 40

ROI Measurement Customer Experience Metrics 40

InMoment XI

NOVEMBER 28, 2023

Build customer goodwill: The popularity of review sites like Yelp and Tripadvisor, or even search engines like Google Maps and Apple Maps, is strongly driven by customers’ genuine desire to engage with businesses. How do you join and positively shape the conversation?

Management 346

Management Marketing Social Media Feedback 346

Maz Iqbal

JANUARY 8, 2015

Imagine the same scenario and two adults present. The other, spots the child and starts doing a ROI calculation: the cost of taking action v the payoff (return) in terms of what can be gotten from the child’s parents, neighbours, friends, the community at large. And what does this disclose?

ROI 75

ROI Leadership Loyalty Customer Relationships 75

Customer Bliss

NOVEMBER 1, 2018

They uplift their drivers/employees by being authentic and engaged. Tactic 1: Be Authentically Engaged. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. To her, being present is a deep immersion of understanding the experience.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

ReviewTrackers

AUGUST 7, 2018

After all, there are so many channels and so many ways for today’s businesses to find, engage with, and attract potential new customers. So what are some of the lowest-cost, highest-ROI ways to win new customers? 5 Low-Cost, High-ROI Customer Acquisition Strategies. Sounds simple enough, right? Add your NAP.

ROI 69

ROI Social Media Customers Blog 69

Bold360

FEBRUARY 13, 2020

I was honored to be joined by Michael Eastman , a 26 year veteran of customer service management, in a back-to-back Think Tank sessions, titled “How to Drive Seamless Digital Engagement.” It’s amazing what can happen when you seek the perspectives of an engaged, diverse, and experienced group of professionals.

Engagement 52

Engagement Multi-Channel ROI Events 52

SurveySensum

MARCH 6, 2024

Return on Investment (ROI) As in any business venture, you’re bound to make investments. Return on Investment ROI calculations can help investors deduce whether they should clench an investment opportunity or let it slide. Some may work in your favor while some may not.

Metrics 52

Metrics E Commerce ROI Return on Investment 52

Integrity Solutions

APRIL 19, 2024

According to Observe.AI’s State of Contact Center Conversation Intelligence report, 82% of contact centers engage with customers via the phone. Personalization and humanizing the sales experience means prospects will not just hear your message but feel like it’s meant for them and, as a result, be more inclined to engage with it.

Sales 107

Sales Loyalty White Paper Contact Center 107

Beyond Philosophy

NOVEMBER 10, 2014

At times (more in the “old days” but every now and then it happens in present times) we’ve literally have been accused of “having religion;” i.e., believing in Customer Experience (CX) without proof and asked to show the value of CX. So, the debate continues.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

CX Journey

JUNE 23, 2016

Have you been able to prove the ROI of focusing on the customer experience to your executives? What's the ROI? If you're faced with this challenge, you're probably wondering how you'll ever be able to answer the seemingly elusive ROI question. People cringe when they hear it, but ROI doesn't have to be a "three-letter word."

ROI 43

ROI Customer Experience Call Center Metrics 43

Natalie Petouhof

JANUARY 9, 2018

So when it got to the part where they were going through their goals for the next year, they had stopped engaging and were only going through the motions. I went to the executive leadership meeting and presented my proposal. But what I didn’t do is calculate the return on the investment (ROI.) ” And I saw the ROI.

ROI 51

ROI Management Social Media Travel 51

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Banking 40

Banking 2030 Financial ROI 40

Alida

AUGUST 30, 2017

Working with stakeholders outside of research is crucial to getting more ROI from Sparq and increasing your profile in the organization. His presentation on the growing “reality gap” between the C-suite and their customers will challenge what you already know about CX. De-mystify ROI measurement.

2017 100

2017 ROI Innovation Customer Relationships 100

CCO Council

OCTOBER 7, 2019

And the only way to demonstrate business outcomes is to present a business case—and then use that business case as the guardrails for what we do going forward. It’s natural to assume that a business case is all about return on investment (ROI) or internal rate of return (IRR) or other such measures of benefits versus costs.

Presentation 40

Presentation Financial Return on Investment ROI 40

ClearAction

JUNE 29, 2023

80% of CX practitioners are weak or very weak in 6 CX ROI competencies: among everyone leading experience of customers, partners, and employee, are you ensuring expert competence? Please send your deputies to my presentation on 13 July 2023 at 15:00 GMT (= 16:00 CET = 11 a.m. US ET): Are 2010s Practices Shrinking Your CX ROI?

Leadership 62

Leadership ROI 2006 2024 62

Alida

MAY 24, 2018

While physical stores aren’t dead, they need to provide a memorable experience in order to deliver ROI for the company, said Lunger. Several speakers spoke about the importance of employee engagement and employee experience. Get closer to your employees. Fail fast and forward.

Retail 189

Retail 2018 ROI Touchpoint 189

Natalie Petouhof

NOVEMBER 2, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that Oracle has been listed on the Constellation ShortList ™ for Social / Digital Media Listening / Monitoring/ Engagement Platforms. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. Brandwatch.

Engagement 84

Engagement Advertising Document Reference 84

CCO Council

NOVEMBER 2, 2017

Digital transformation enables greater customer engagement, and therefore greater revenue. One reason is that some customer executives struggle to demonstrate quantifiable ROI for customer initiatives. Done right, digital transformation promises improved customer engagement, a better experience doing so, and decreased costs to serve.

Customer Engagement 45

Customer Engagement Chief Customer Officer Engagement ROI 45

Customer Bliss

AUGUST 29, 2017

Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. Her true passion is creating innovative approaches to customer experience, employee engagement and omnichannel marketing, transforming them into both human-centered and results-oriented programs. About Rhonda.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Education Services Group

MAY 12, 2021

Engagement: It’s Dynamic! I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far! I’m particularly intrigued by one consistent theme that many TSIA sessions addressed: the concept of Dynamic Engagement.

Interaction 98

Interaction 2021 Customer Journey Touchpoint 98

CX University

APRIL 2, 2024

Companies increasingly recognize that employee experience can be positive, powerful, and influential in engaging customers. Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. The Dollar General Rebellion!

2009 52

2009 White Paper 2024 Financial 52

Experience Investigators by 360Connext

AUGUST 22, 2023

Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience. Collaborate and engage to find solutions to any new challenges you face. We can do it by thinking about how customer experience can support each department’s unique goals.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

C3Centricity

JUNE 8, 2020

During my presentation, I shared many ideas; here are a few of the points I covered: #1. From ROI / ROR to ROE. While I agree with the importance of relationships, I believe that what we should be talking about is engagement. Brand #Marketing #Engagement Click To Tweet. Build Relationships with Strangers.

Hospitality 107

Hospitality Customer Centricity Hotels Return on Investment 107

CX University

MARCH 18, 2024

From personalized product recommendations and tailored marketing messages to customized pricing and individualized customer service interactions, hyper-personalization enables businesses to deliver seamless and engaging experiences across all touchpoints. This approach significantly improved customer engagement and loyalty.

Customer Experience 52

Customer Experience Retail 2023 2022 52

Alida

JUNE 30, 2017

Eric Angeloro, global launch and lifecycle marketer at Cadillac, presented his company’s strategy: creating innovative products, providing unforgettable customer experiences, enabling ongoing engagement, rethinking marketing and driving word of mouth. – Understanding how customers engage with your brand.

Automotive 138

Automotive 2025 Customer Relationships 2017 138