BirdEye

MARCH 11, 2024

Well, Facebook, the OG of social media platforms, offers a highly engaged community that reaches 3.3 This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. Where will your Facebook event photo appear? But why so?

2024 57

2024 Events Social Media Demo 57

Russel Lolacher

MARCH 29, 2022

Social public service isn’t effective off the side of your desk. Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful.

Social Media 98

Social Media Leadership Communication Culture 98

InMoment XI

JANUARY 4, 2024

Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. In-Store Events and Promotions Organize in-store events, promotions, or exclusive sales to create a sense of excitement and urgency.

Retail 260

Retail Customer Experience Social Media NPS 260

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. Serious Social Media. Success Barriers. Connect the dots for them.

Social Media 98

Social Media Leadership Culture Communication 98

Opinionator

DECEMBER 10, 2020

People turn to the Internet and tools like social media for a variety of uses. Social media is very popular. So how to turn customer feedback into great social media and convert this opportunity? Here is the premise: Social media is highly popular. How Important is Social Media for a Business?

Social Media 59

Social Media Feedback Events Customers 59

NetBase

JANUARY 25, 2019

In addition to metrics like revenue, profit margins, expenses, and monthly profits/losses, there are several social KPIs worth tracking – because they can define the next year. Stay on top of social sentiment, and get ready for a stellar year. We’re ready to help with our comprehensive social analytics tools.

Social Media 59

Social Media Metrics Consumers Events 59

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. Thanks, Dad.

Social Media 52

Social Media Government Customer Care Transportation 52

Opinionator

DECEMBER 10, 2020

People turn to the Internet and tools like social media for a variety of uses. Social media is very popular. So how to turn customer feedback into great social media and convert this opportunity? Here is the premise: Social media is highly popular. How Important is Social Media for a Business?

Social Media 52

Social Media Feedback Events Customers 52

CSM Magazine

APRIL 27, 2023

The good news is that there are various metrics and technologies available to help you measure and enhance customer satisfaction. Businesses must utilize metrics and Key Performance Indicators (KPIs) to measure their performance in order to ensure that customer service meets their needs.

Customer Satisfaction 52

Customer Satisfaction Metrics Net Promoter Score Effort Score 52

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar.

Social Media 49

Social Media Metrics Webinar Airlines 49

InMoment XI

JULY 13, 2022

Simple to understand, this powerful metric can give you a wealth of information that you can use to improve your brand. NPS is a metric designed to measure customer experience. They are unlikely to complain about you to colleagues, but won’t necessarily spend their time singing your praises or talking about you on social media either.

Net Promoter Score 491

Net Promoter Score Customer Retention NPS Social Media 491

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media E Commerce Advertising 2025 98

Think Customers

OCTOBER 26, 2014

What makes a successful social media strategy? That was the question on many minds at last week''s Connect via Hootsuite event in New York City. Customer Engagement Social Media employeeempowerment hootsuite socialmediamarketing socialmediastrategy' 1to1Media.com/weblog.

Social Media 101

Social Media Events Metrics Customer Engagement 101

PeopleMetrics

MARCH 21, 2014

Unfortunately, his issue was complex and he remained dissatisfied with the resolution being offered through the social media platform he had chosen to use. Establish Separate Social Media Accounts. Because the brand was sponsoring a sporting event and those managing the Twitter feed were busy promoting that event.

Social Media 115

Social Media Banking Sports Events 115

BirdEye

APRIL 20, 2023

From optimizing your website to leveraging social media, we’ll cover everything you need to know about local lead generation so that you can start growing your business today. For the bakery to reach these target customers, it must implement digital strategies such as paid search ads and social media campaigns.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. This is an easy question to answer, although one that’s best tackled in detail.

Social Media 158

Social Media NPS Net Promoter Score Marketing 158

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach.

Hospitality 260

Hospitality Call Center Retail NPS 260

SurveySensum

FEBRUARY 27, 2024

eNPS: It is a metric used to measure employee loyalty and advocacy within an organization. Host recognition events, ceremonies, or awards programs to honor outstanding achievements. Publicly acknowledge and praise employees’ contributions through newsletters, emails, or social media.

Metrics 52

Metrics Culture Demo Healthcare 52

BirdEye

APRIL 25, 2023

Use social media to promote 4. Participate in local events 17. Use social media to promote Understanding how to promote your local business on social media is critical. Start by identifying your target audience and selecting the appropriate social networks. Table of contents 1.

Seminar 98

Seminar Social Media Advertising Workshop 98

BirdEye

APRIL 28, 2023

Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. And they are increasingly using social media to get that information. In fact, 75% of online users take to social media to research a brand or product.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. We've introduced metrics for Events and new metrics for Ideas.

2024 52

2024 Social Media Roadmap Webinar 52

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 57

Social Media Sales Advertising Connections 57

SurveyGizmo

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Downloads are the starting metric for most developers. This metric can be impacted by bugs, ad campaigns, recent events, and more.

Metrics 52

Metrics Measurement Download 2021 52

C Space

MARCH 13, 2020

Skillsoft Perspectives Event: How We Adapted. I am so proud and excited to be a part of this event.”. – Every year, C Space clients Skillsoft and SumTotal have held a highly respected, well-attended, face-to-face global event for learning, talent and business leaders: Perspectives. Skillsoft needed a solution quickly.

Events 52

Events Workshop Social Media 2020 52

customer sure

JANUARY 10, 2024

Regularly collecting feedback through surveys , reviews, and social media channels is essential for evaluating and improving customer satisfaction and expectations. Combining quantitative metrics with qualitative insights is vital to gain a clearer picture of customer satisfaction. But it doesn’t stop there.

Customer Experience 62

Customer Experience Net Promoter Score Social Media Omnichannel 62

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. How to know what to post on each social channel [9:40].

Social Media 26

Social Media Webinar Advertising Engagement 26

NetBase

JANUARY 21, 2020

They know that vanity metrics are pretty meaningless and have found tangible insight that really moves the needle for brands. Vanity metrics are enticing though. And how are media telling that story? This could be in the form of reporters writing about that, or people posting on social media. Who wouldn’t?

Metrics 64

Metrics Demo Fashion Insights 64

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In other words, hyperlocal social media marketing ensures that your message resonates with the people who are most likely to visit your store, use your services, or engage with your brand.

Social Media 107

Social Media Marketing Events Advertising 107

BirdEye

DECEMBER 28, 2022

Are you looking for ways to increase your social media followers? If the answer to either question is yes, you should consider running a social media contest. In fact, research shows that contests can be up to three times more effective than regular posts at generating engagement on social media.

Social Media 19

Social Media Brands Engagement Entertainment 19

NetBase

FEBRUARY 12, 2020

Music spans such a broad range of offerings, from broadcast radio, podcasting and social media to streaming media and live events. They make magical events for music lovers in every genre using social monitoring. Sponsorship Measurement with Social Monitoring. And iHeartMedia captures all of them.

Events 60

Events Social Media Sports Measurement 60

Experience Investigators by 360Connext

JULY 24, 2015

What customer experience metrics will survive? Dashboards showing just customer satisfaction rate as the only customer metric are short-sighted, to say the least. Net Promoter Score (NPS) was the “only” metric that mattered for a while. What metric will matter tomorrow? Who will your customers be?

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 47

Social Media Marketing Customer Service Training Customer Service 47

NetBase

SEPTEMBER 13, 2019

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. Popeyes chicken sandwich could pair well with Bud Light (the event sponsor), hmm? And a significant revelation made possible by social media audience analysis.

Social Media 53

Social Media Marketing Consumers Brands 53

BirdEye

FEBRUARY 13, 2024

Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level? Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

SurveySensum

MAY 6, 2024

Make the Most of Social Media Sites It would be no wrong to say that social media is the real king. Without a proper social media presence, you can’t achieve success in the digital world. billion active users on social media sites. Creating accounts on social media sites is only half the work.

Brands 52

Brands Social Media Leadership Blog 52

Experience Investigators by 360Connext

JUNE 2, 2020

Most VoC programs include the Net Promoter Score (NPS) metric to track loyalty behavior. Other metrics like Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and Customer Churn Rate or Customer Retention Rates might also be included. In short: When you see a change in your Voice of the Customer metrics, ask why.

Social Media 162

Social Media Net Promoter Score Metrics NPS 162