in-this-pandemic-move-how-you-listen-to-customers 
Customer Bliss
APRIL 15, 2020
I want to talk about listening, and especially listening to your customers right now. Recently, I’ve received some questions including: Do you stop your surveys? How do you listen? The world has shifted and so have your customers’ priorities and goals. Listen with Humanity.
Customer Bliss
FEBRUARY 18, 2022
As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). Who are we together and how do we figure out solutions to the problems?” Listen to or watch the full interview ».
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Customer Bliss
APRIL 23, 2021
Global Gurus’ list for World’s Top 30 Customer Service Professionals for 2021 came out recently, and I wanted to use it as an opportunity to highlight some of my friends and colleagues who are not only on the list, but who have shared their wisdom on my podcast. (And, And when you have that environment, it’s one of safety.”.
Customer Bliss
JUNE 17, 2020
We have seen leaders around the world engage personally in the lives of their customers and employees. They have shed the corporate veneer and packaging to listen—really listen to understand people’s worries, concerns and shifting needs. In this Pandemic, Move How You Listen to Customers—From ASKING to UNDERSTANDING.
Customer Bliss
MARCH 22, 2021
As we round the corner on the one-year mark of this pandemic, I want to take a moment to reflect on some of the key lessons that still hold true. We must take the lessons of this last year and use them to shape how we lead our organizations into the future. Move How You Listen to Customers—From ASKING to UNDERSTANDING.
Customer Bliss
JULY 1, 2020
Throughout these uncertain times of the pandemic, I’ve been fortunate to bring you conversations with incredible business leaders, authors, and experts through my podcast, The Chief Customer Officer Human Duct Tape Show , and through LinkedIn Live. Listen to the episode & read the show notes ».
Beyond Philosophy
JANUARY 8, 2021
It is not often in life that you get the opportunity to reset things. However, as the COVID-19 vaccine rolls out, we have a chance that is, dare I say, unprecedented to reimagine Customer Experience. Now, we can decide what parts of the change we want to keep to respond to what customers want now. I have a few suggestions.
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