Three Steps to Excellent CX: Measure, Manage, and Improve
Daniel Group
SEPTEMBER 22, 2022
Three Steps to Excellent CX: Measure, Manage, and Improve. A 2022 white paper sponsored by Emplifi highlighted the importance of providing great CX and how far many companies are from achieving it. It is quite simple—Measure, Manage, and Improve. Step 1, Measure. It includes qualitative as well.
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