InMoment XI

APRIL 5, 2024

For example, if someone asks you how much you exercise, you might be inclined to say four times a week, even if the answer is two. Its occurrence depends on several factors, including the nature of the questions asked, the survey methodology used, the characteristics of the sample population, and the efforts made to minimize bias.

Feedback 260

Feedback Reference Hospitality Workshop 260

InMoment XI

OCTOBER 4, 2023

Now that we have done a bit of definition, how can you take this integrated CX approach and put it into action at your company? I like to be like the newspaper reporter who continually asks ‘why.” I have to put on my best poker face (which I do not have!) Shifting to why will drive your team to delve deeper into customer feedback.

Blog 558

Blog Customer Experience Net Promoter Score Financial 558

BlueOcean

JUNE 22, 2022

When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. So, what should you ask when you’re addressing contact center technology in your RFP? Ask about what comes next.

Contact Center 156

Contact Center Technology Tourism 2014 156

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. Now, finally, access to AI-driven, machine learning-based conversation intelligence and quality analytics is a reasonable ask in your RFP process.

Contact Center 177

Contact Center Average Handle Time Customer Care Technology 177

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. Now you might say, that’s a lot of things to consider.

Social Media 157

Social Media Feedback User Experience Insights 157

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. Ask about their training and certification programs. Ask about their experience supporting this shift. Platform vs Point Solution.

Engagement 109

Engagement Technology Culture Omnichannel 109

ShepHyken

NOVEMBER 27, 2023

Searching on the internet used to be about using keywords, but now it’s smarter! This shift allows customers to ask broader questions and receive accurate responses, improving the effectiveness of search platforms and thereby improving customer service. It understands what you really want and gives you better answers.

Customer Experience 97

Customer Experience Technology User Experience Customer Satisfaction 97

BirdEye

JANUARY 25, 2024

Rather than manually compiling positive review excerpts, you can have tools like Birdeye automatically identify top reviews based on factors like star rating, location, review platform, etc. Watch the Free Demo Now. Asking customers to leave reviews should be baked into your daily to-do list.

Social Media 110

Social Media Brands Multi-Channel Demo 110

ShepHyken

OCTOBER 12, 2022

For now, let’s address why companies aren’t using social channels. . When a company tells me they don’t want to participate in social media customer care, I ask why. But now, there are options such as email, chat, apps and more. When asked why Zappos uses social media, his answer was, “Zappos customers use it.

Social Media 159

Social Media Customer Service Customer Care Customer Service Training 159

TechSee

JULY 20, 2022

Today, we are proud to share the next great leap forward, the Visual Intelligence Platform. The Visual Intelligence Platform dramatically lowers the barriers to entry, providing turnkey, fully customized computer vision AI solutions. Customers can even be asked to send a photo of their barcode and receipt. Introducing VI Studio.

Connections 109

Connections Insights Consulting Interaction 109

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. These are the little questionnaires that pop up while you’re using an app, asking for quick feedback. Let’s get started.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely. Direct Feedback: Actively Asking  Think of this as a conversation you start.  Surveys, You ask specific questions about satisfaction, experiences, or preferences. This honesty is invaluable.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely. Direct Feedback: Actively Asking  Think of this as a conversation you start.  Surveys, You ask specific questions about satisfaction, experiences, or preferences. This honesty is invaluable.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely. Direct Feedback: Actively Asking  Think of this as a conversation you start.  Surveys, You ask specific questions about satisfaction, experiences, or preferences. This honesty is invaluable.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. We’ve put together some general advice, but if you want platform-specific tips you can jump ahead: Twitter Lead Generation LinkedIn Lead Generation Facebook Lead Generation Reddit Lead Generation Instagram Lead Generation Preparation You always need a plan of action.

Social Media 98

Social Media Brands Blog Entertainment 98

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. These surveys provide a platform for attendees to share their feedback, allowing organizers to understand what worked well and what could be tweaked. Was the venue/virtual platform easy to navigate?” “How

Events 119

Events Feedback Insights Presentation 119

BirdEye

MARCH 10, 2023

With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. You might be asking yourself, “Why would I want to conduct a social media audit?” A checklist saves time because you’re evaluating each social media platform in the same way.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Users now have the capability to post Stories directly to Instagram through Khoros.

2024 52

2024 Social Media Events Engagement 52

Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. Solvvy is the leading conversational AI platform for support. Provides reps with a smart handoff.

E Commerce 119

E Commerce E-support Banking ROI 119

BirdEye

OCTOBER 16, 2023

Thanks for being with us today JD “Birdeye gave us a better platform and a more stable platform. We’re actually asking you to come in and tell some people that maybe you compete with how to grow their businesses in the agency world. We were using a different platform. It was a phenomenal platform.

Multi-Channel 64

Multi-Channel Social Media Communication Sales 64

CSM Magazine

APRIL 22, 2024

With the integration of artificial intelligence (AI), predictive analytics, and cutting-edge security measures, online casinos and betting platforms are poised to redefine what it means to provide stellar customer support. By analyzing this data, operators can customize their interactions with customers.

Customer Service 52

Customer Service User Experience Touchpoint Competitive Advantage 52

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. And even the customers started showing dissatisfaction. What is a Product Survey?

Feedback 52

Feedback Customer Satisfaction Insights User Experience 52

BirdEye

FEBRUARY 23, 2023

Businesses can now use Birdeye’s AI platform to quickly generate personalized, human-like responses to customer reviews and surveys. AI is part of Birdeye’s DNA Delivering actionable insights While AI technology is at the forefront of media channels now, this is not new technology for Birdeye.

Customer Experience 94

Customer Experience Touchpoint Books Social Media 94

CSM Magazine

APRIL 29, 2024

Now, I get it; the idea of “emergency communication software” might sound a bit heavy, right? Keeping Your Workforce Informed and Connected That’s where these kinds of communication platforms really shine. That’s where Emergency Communication and employee communication software come into play.

Communication 52

Communication Document Connections Information 52

BirdEye

MAY 16, 2022

Here are a few reasons why you should be getting more reviews right now. Birdeye is an example of a review service that can help you automatically ask more of your customers for reviews and create responses to the reviews you get to improve customer interactions. This simply means that the more you ask, the more reviews you’ll get.

Competitive Advantage 98

Competitive Advantage 2022 2021 Interaction 98

Beyond Philosophy

DECEMBER 28, 2023

For example, I asked him about the short-term implications of AI, meaning in the next one to five years. He predicts that customers can ask, “Hey! Second, the AI will start its work of authenticating the speaker and finding the information requested in less than a second by checking against various data points and platforms.

Airlines 89

Airlines Call Center Interaction Information 89

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites are platforms where customers can share their experiences and opinions about insurance services and providers. Watch the Free Demo Now.

Insurance 111

Insurance 2023 Financial Feedback 111

SurveySensum

FEBRUARY 6, 2024

Now, you might wonder, “How can cancellation surveys save your customers from leaving?” ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. If they say they’re trying a different product, you can ask them about it.

Feedback 52

Feedback Demo Insights User Experience 52

SurveySparrow

MARCH 19, 2024

If users can report problems or ask for help right in the app, they get faster answers and feel more satisfied. Now that you have understood the basics, let’s see why you should consider it. Now that you have understood the basics, let’s see why you should consider it. Why Collect In-App User Feedback?

Feedback 52

Feedback User Experience NPS Touchpoint 52

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. But if you wish to skip to the alternatives, feel free to jump right ahead: Top Customer Thermometer Alternatives Now, if you want to take a sneak peek at the alternatives, I have added a table at the end Table of Comparison Off we go!

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySensum

NOVEMBER 16, 2023

Now, what if you could understand exactly → what they loved about your bakery, → what made them hesitate, or → what might have made them leave without trying your delicious treats? Now comes the question – how to get customer feedback on the website? Some customers buy cupcakes, while others just browse.

Feedback 52

Feedback Social Media E Commerce User Experience 52

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” He employs a different feedback platform for the same purpose. Now, you might be wondering – Is this really crucial? Let’s find the answer. Why Launch In-App Surveys?

User Experience 52

User Experience Feedback Touchpoint Insights 52

SurveySensum

MARCH 12, 2024

Now on a 1 to 5 satisfaction scale, if your client scores a 5 then they are directed away from general feedback questions. You wouldn’t want to ask them why they were unhappy, right? Jump Logic lets you skip those questions and ask things that are more interesting to them, like why they loved your bank.

Demo 52

Demo Feedback Insights Information 52

BirdEye

DECEMBER 21, 2022

To stay relevant on popular platforms, you need to know what’s trending and why, and how to use them to your advantage. In this article, we’ll cover the nine top trends you need to know about right now and share some tips to help you post accordingly. TikTok is becoming more than just a social platform.

Social Media 97

Social Media 2023 2022 2026 97

BirdEye

AUGUST 29, 2023

Watch the Free Demo Now. FAQs about improving customer satisfaction Improve your reputation and engage more customers with the right platform What is customer satisfaction? In fact, it now costs 222% of what it cost eight years ago to acquire a new customer. Ask for feedback Asking for feedback is crucial.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Accessible learning content within any platform helps your potential learners get comfortable, confident, and out into their roles as quickly as possible.

ROI 52

ROI Metrics Measurement Customer Satisfaction 52

SurveySensum

OCTOBER 16, 2023

Social Media: You can ask attendees to share their thoughts and experiences on social media, or you can create a dedicated hashtag for the event. Enhancing Attendee Experience With an in-depth data analysis drawn from post-event surveys, you can now focus on enhancing your attendee’s experience. One solution to this is using PayPal.

Events 52

Events Feedback Social Media Consumers 52