Experience Investigators by 360Connext

NOVEMBER 16, 2021

Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert feedback tools like kiosks or chatbots, and how to report on the feedback once it’s gathered. In many organizations, the collecting and reporting of feedback can become more important than acting on it.

Feedback 367

Feedback Net Promoter Score Customer Journey Customer Journey Mapping 367

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. That’s where customer experience platforms come in.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Many dashboards and reports don’t mention or track anything connected to customers. But by the time employees see these reports, the results feel disconnected and sterile. If you haven’t figured out what your products and services actually DO for your customers, then you need to start there. Align around purpose. We got you.

Customer Centricity 271

Customer Centricity Customer Journey Mapping Connections Feedback 271

C3Centricity

FEBRUARY 13, 2024

Indeed, a survey by Salesforce reported that 76% of consumers expect companies to understand their needs and expectations. Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition.

Customer Insights 90

Customer Insights Feedback Insights Social Media 90

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

2024 108

2024 Customer Centricity User Experience 2023 108

BirdEye

NOVEMBER 15, 2023

Retailers often use Facebook to share content such as promotional videos, product links, and eye-catching images to attract and retain customers. Consumer Reports Consumer Reports publishes reviews and comparisons of products and services based on in-house research. Facebook Facebook has a user base of over 2.9

Retail 111

Retail Brands E Commerce Demo 111

ShepHyken

SEPTEMBER 29, 2023

Achieving success in business goes beyond offering quality products and services. Engaged employees are not only productive, but they also exhibit enthusiasm and a genuine desire to create positive interactions with customers. Engaged employees are more motivated, productive, and committed to providing excellent service.

Engagement 137

Engagement Employee Experience 2009 Loyalty 137

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

2024 111

2024 2023 Customer Success Innovation 111

Optimove

SEPTEMBER 29, 2023

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” Get your complimentary copy of the report here. Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization.

2023 78

2023 Marketing ROI Download 78

Team Support

JULY 31, 2023

The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed?

Social Media 97

Social Media Metrics Customer Satisfaction Culture 97

Totango

NOVEMBER 27, 2023

Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report. According to the Forrester report, out-of-the-box reporting gives CS professionals insight into: Task status.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Retently

JULY 28, 2023

The obvious solution is offering your customers a much better experience, service, and product to ensure they are happy with your business. of the Fortune 1000 companies reported the same thing. The goal is to address any issues causing employee dissatisfaction in order to increase productivity rates.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Team Support

DECEMBER 8, 2023

Reporting and Analytics Data-driven insights are crucial for optimizing your customer support processes. Look for software that provides robust reporting and analytics features, allowing you to track key metrics, identify trends, and measure the effectiveness of your support efforts. It can also slow down your onboarding process.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Cyara

NOVEMBER 19, 2020

There is nothing as scary as testing against a production system. The number of possible “what if” scenarios include everything from system crashes and software failures, to faulty reporting and annoyed agents. Yet, running test calls through production is the only way to monitor all aspects of the customer experience.

Customer Experience 128

Customer Experience Customers Technology 128

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. Provide avenues to solicit new online reviews.

2023 111

2023 Management Feedback Customer Experience Management 111

Beyond Philosophy

SEPTEMBER 17, 2020

It turns out, we like the look of Apple products’ boxes so much, many of us can’t bear to throw them out. Before Apple, most of the aesthetic design in packaging or products was reserved for those offerings that had met every other function. Moreover, Townsend chooses those products whose aesthetics and functionality are.

2002 164

2002 Fashion Financial 2005 164

Gainsight

MARCH 4, 2024

It is actually not difficult to demonstrate since modern training software (like Gainsight Customer Education ) incorporates tracking and reporting functions that go right to the heart of ROI metrics. Happier customers are likely to use your product/services more and drive others to your company through positive word-of-mouth referrals.

ROI 52

ROI Metrics Measurement Customer Satisfaction 52

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. 12 ways to use AI in sales Leverage AI in sales with Birdeye FAQs about AI in sales Boost sales productivity with Birdeye What is AI in sales? Using AI in sales operations means you can supercharge your team’s productivity.

Sales 111

Sales 2023 Demo Social Media 111

Kustomer

JANUARY 8, 2024

Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support. Having to create queries for reports as opposed to just selecting the fields you want on the report is confusing.”

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Kustomer

NOVEMBER 18, 2021

We’re excited to share the new features we’ve built to to help you leverage Conversational Assistant, Kustomer’s CRM-powered chatbots, to maximize efficiency and automation: A new Standard Report for Conversational Assistant. Assistant Report. Ability to use Conversational Assistant across WhatsApp and SMS channels. What’s Next?

Interaction 98

Interaction Brands Customer Centricity Consumers 98

CSM Magazine

SEPTEMBER 14, 2023

Industry Report Ranks Calabrio as an Overall Agent Management Leader and a Product Experience Leader. The report also recognizes Calabrio as a Value Index Leader in 6 of 7 evaluation categories: Adaptability, Capability, Manageability, Reliability, Usability, and Validation. Learn more and read the market report here.

2023 59

2023 Management Contact Center Customer Centricity 59

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. The data demonstrates that a whooping 67% of people buy products or use services from local businesses at least once a week.

2023 116

2023 Consumers Multi-Channel Healthcare 116

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. This feature distills lengthy feedback into concise reports. Advanced Reporting and Visualization: Data can be dry, but not with this feature.

Social Media 157

Social Media Feedback User Experience Insights 157

Retently

NOVEMBER 27, 2023

Outsourcing saves the capital, which can be reinvested in your product or business. It can be used for more critical issues within the company and on aspects that will demonstrate the product’s real value to your customers. Use your NPS as a valuable metric to track growing profit and customers’ overall sentiment of your brand.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Thematic

APRIL 3, 2024

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. product features, website navigation, customer service interactions). This lets you personalize their experience by presenting additional recommended products at optimal times.

Social Media 62

Social Media Feedback NPS Insights 62

ReviewTrackers

MARCH 31, 2021

Specifically, they can make two major changes to the way they present, offer, and market products and services. A 2018 report from Bain & Company revealed that customers look for value quality and ease of use from their insurer. Create a product “ecosystem”. markets, according to the report.

Insurance 123

Insurance Customer Retention 2017 Transportation 123

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Visibility, segmentation, and executive reporting are tremendous strong suits for this platform, as is individual contributor planning and task-tracking.”—Juan

2023 101

2023 Customer Journey Mapping Customer Journey Customer Success 101

ChurnZero

APRIL 1, 2024

When companies think about investing in their customer base, they are usually thinking about driving product adoption, reducing churn, or even delivering expansion revenue. The results are clear – former customers are more than 5x more likely to become customers again than prospects targeted by cold outbound ( full report here ).

B2B 92

B2B Reference Customer Success Customers 92

Team Support

NOVEMBER 18, 2022

According to TeamSupport’s State of Support report for 2022 , overall support demand is rising at an average rate of 11%. About 80% of customer support leadership reported anticipating or already having experienced a reduction in the ability to hire. 46% of companies report growth in assisted support demand.

2022 98

2022 Leadership Customer Satisfaction Engagement 98

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Social Media 52

Social Media Metrics Events Insights 52

ReviewTrackers

AUGUST 3, 2021

In assessing a large sample of reviews and customer feedback across a variety of industries, we have identified two elements of the overall customer experience that have nothing to do with human resources or training and everything to do with results: facilities and products. Identify and Corroborate Product Issues Against Sales Reports.

Customer Service 123

Customer Service Fashion Customers Hotels 123

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Team Support

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. Advanced Reporting and Analytics TeamSupport allows you to make data-driven decisions by providing real-time reports and trend analyses.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management Communication 52

Centercode

JUNE 30, 2020

With hundreds, sometimes thousands of products to choose from, Amazon star ratings and reviews are one of the most common and reliable ways for consumers to make buying decisions and feel confident in their choices. In a 2016 study , 71% of consumers reported feeling more comfortable purchasing a product based on its reviews.

Download 69

Download 2016 Insurance Consumers 69