Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event.

Innovation 52

Innovation Engagement Entertainment Events 52

CSM Magazine

FEBRUARY 6, 2024

That’s where Oracle EPM comes in, transforming stadium operations with the precision and agility needed to score big with fans and stakeholders alike. Oracle’s integrated applications break down data silos, allowing finance and operational teams to collaborate like never before. The result?

Entertainment 52

Entertainment Sports Financial Events 52

Magellan Solutions

JULY 10, 2023

Are you constantly seeking innovative ways to streamline business operations, enhance productivity, and achieve optimal efficiency? Artificial Intelligence (AI) can revolutionize automation for business optimization. The application of AI in businesses is not all about work automation.

Transportation 75

Transportation Innovation Technology Measurement 75

West Monroe

SEPTEMBER 14, 2023

But responses also hinted at better news on the supply chain front—45% of executives surveyed cited the supply chain as a primary challenge. The pendulum is swinging the other way as supply conditions stabilize. That’s a significant percentage but also down from 56% the previous quarter.

Management 52

Management Competitive Advantage 2023 Government 52

West Monroe

SEPTEMBER 14, 2023

But responses also hinted at better news on the supply chain front—45% of executives surveyed cited the supply chain as a primary challenge. The pendulum is swinging the other way as supply conditions stabilize. That’s a significant percentage but also down from 56% the previous quarter.

Management 52

Management Competitive Advantage 2023 Government 52

West Monroe

JUNE 29, 2023

But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains. Scope 3 emissions—emissions driven by a firm’s supply chain—make up most organizations’ emissions.

Transportation 52

Transportation Travel 2030 E-support 52

Magellan Solutions

JULY 21, 2023

Outsourcing has become a critical strategy for businesses looking to stay on top. Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. Outsourcing companies are still essential to transforming the business landscape. Moreover, it reduces costs and streamlines operations.

2023 94

2023 Healthcare Innovation Technology 94

Team Support

APRIL 12, 2024

Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents. And in 2023, that number increased to an average of 800 per month.”

Demo 52

Demo 2023 Books Technology 52

Beyond Philosophy

JANUARY 25, 2024

There, we also discussed the supply chain. In many ways, an improved Customer Experience is a supply chain. Sales is often closing the deal, but finance and IT and operations, need to be on board with the idea sales is selling. For business, that system should be providing the customer value.

Sports 78

Sports Customer Experience Customer Centricity Sales 78

Magellan Solutions

JULY 10, 2023

Are you constantly seeking innovative ways to streamline business operations, enhance productivity, and achieve optimal efficiency? Artificial Intelligence (AI) can revolutionize automation for business optimization. The application of AI in businesses is not all about work automation.

Transportation 52

Transportation Innovation Technology Measurement 52

BlueOcean

MARCH 31, 2022

In the past two years, the dynamics affecting our business have changed and changed again and changed yet again – each new wave bringing unexpected complexities. Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes.

Contact Center 296

Contact Center Sports Management Customer Care 296

One Millimeter Mindset

NOVEMBER 3, 2021

Clients have a voice and a choice regarding whom they do business with, initially and on an ongoing basis. However, will they subsequently re-elect you to serve them in the post-pandemic business ecosystem? As a result, certain clients elected to do business with new suppliers who were nimble and responsive in meeting their needs.

Consulting 90

Consulting Innovation Leadership Events 90

Beyond Philosophy

AUGUST 11, 2022

She thinks customer service is out the window and that getting a good experience is a pleasant change from the usual. Customer service is not going well these days, and many problems are out there. He describes a scenario where people hardly knew what they were doing, patience was in short supply, and tempers were flaring.

Airlines 146

Airlines Net Promoter Score Culture Travel 146

CSM Magazine

OCTOBER 3, 2023

Generative AI in the form of ChatGPT has undoubtedly captured our attention, spotlighting how AI is ready at last for business prime time. But what is the best way forward for CIOs in the customer service industry to exploit LLMs without running into accuracy and transparency issues? As a result, the answers will be more conclusive.

Multi-Channel 59

Multi-Channel Hospitality Social Media Healthcare 59

West Monroe

SEPTEMBER 14, 2023

But responses also hinted at better news on the supply chain front—45% of executives surveyed cited the supply chain as a primary challenge. The pendulum is swinging the other way as supply conditions stabilize. That’s a significant percentage but also down from 56% the previous quarter.

Management 40

Management Competitive Advantage 2023 Government 40

West Monroe

JUNE 29, 2023

But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains. Scope 3 emissions—emissions driven by a firm’s supply chain—make up most organizations’ emissions.

Transportation 40

Transportation Travel 2030 E-support 40

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Financial 105

Financial Government Healthcare 2022 105

BirdEye

JULY 27, 2023

You own a small or mid-sized business and are ready to invest in a strategy that is a game changer, like buying or merging with another company. In this blog, we’ll investigate horizontal vs. vertical integration strategies to understand if it’s more beneficial for your business to move up or sideways.

Government 52

Government Retail E Commerce 2017 52

Customer Bliss

MARCH 18, 2020

Let trust and respect become translated now into our business lives. And, we have a moment here to translate what we know is right into how we practice business right now. Here are 3 areas of leadership and humanity to consider for your business now: 1. In this time of Coronavirus…let goodness prevail, instead of fear.

Financial 215

Financial Healthcare E-support Hospitality 215

Customer Bliss

FEBRUARY 7, 2017

Mergers can be common, but not at this size — and most CCOs probably don’t operate under a merger in their career, via sheer numbers. Karen is also responsible for Dell’s strategy and programs for Corporate Social Responsibility, Diversity & Inclusion and Entrepreneurship — business imperatives she is passionate about.

Chief Customer Officer 161

Chief Customer Officer Leadership 2014 Metrics 161

Magellan Solutions

NOVEMBER 9, 2021

Beat the Holiday Hassle with a 24/7 Answering Service for Your Supply Chain. Businesses are always at their peak during the holidays. With the influx of business transactions and orders, supply chains often bear the weight of making sure everything is produced, packed, shipped and delivered on time.

Entertainment 52

Entertainment Call Center Definition Customer Service 52

Team Support

APRIL 11, 2024

Manufacturing supports the global economy by ensuring quality processes lead to the timely delivery of goods and services. Global Customer Demands Customer support in the manufacturing industry encompasses a wide array of functions and services aimed at ensuring customer satisfaction before, during, and after the sale of a product.

Multi-Channel 40

Multi-Channel Social Media Customer Satisfaction Demo 40

Second to None

FEBRUARY 22, 2021

Consumers are ultimately looking for brands and chains that ensure safety and the proper precautions are being taken by all employees. Grocery retailers who actively market their safety practices and convenient service options, as well as changes made to stores to fit the new environment, will bring those hesitant customers back in 2021. .

2021 71

2021 Consumers Banking Brands 71

West Monroe

APRIL 19, 2022

On a Manufacturing Leadership Council (MLC) call earlier this year, member participants discussed their most pressing issues and priorities for supply networks in 2022. It’s consistent with what we’re hearing from many of our manufacturing clients: Lack of digitization in the supply chain is hampering visibility and agility.

2022 52

2022 Leadership Technology Automotive 52

Happy or Not

OCTOBER 24, 2023

Companies will employ various marketing strategies to attract more consumers and drive demand for their products and services. Retailers increasingly form strategic alliances with other businesses to create comprehensive retail ecosystems. Partnerships and ecosystems Partnerships will play a central role in the retail landscape.

2024 36

2024 Retail E Commerce Multi-Channel 36

Second to None

FEBRUARY 22, 2021

Consumers are ultimately looking for brands and chains that ensure safety and the proper precautions are being taken by all employees. Grocery retailers who actively market their safety practices and convenient service options, as well as changes made to stores to fit the new environment, will bring those hesitant customers back in 2021.

2024 62

2024 Consumers 2021 Banking 62

Clarivate

MAY 24, 2022

At Clarivate, we have committed to sustainability as a strategic business imperative, elevating environmental, social and corporate governance issues by empowering our corporate leaders, customers and colleagues to play a critical role in driving real change.”.

2021 98

2021 Government 2024 Innovation 98

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field.

2023 41

2023 Management Automotive Leadership 41

CSM Magazine

MARCH 22, 2022

The rise of automation in customer service has become more prominent within many industries. As a customer service professional, a company that makes it so difficult to access their contact information seems to be an alien idea. One of the qualities that the customer service sector prides themselves on is communication.

Social Media 98

Social Media Communication Customer Service Article 98

West Monroe

JANUARY 25, 2022

Challenges, however, persist—the emergence of the omicron strain of COVID-19 and the continued stagnant vaccination rate has re-introduced uncertainty just as supply chain problems appeared to be easing. Senior Principal, Operations. Entering 2022, 87% of manufacturers remain optimistic. Tim Vadney. Chapter 1: Growth.

2022 52

2022 E Commerce Competitive Advantage Leadership 52

Interactions

MAY 20, 2022

But CX still matters– customers have grown to expect fast, convenient, and conversational service in multiple channels. A variety of factors are squeezing energy supplies and causing higher bills, and this isn’t expected to stop any time soon.

2022 62

2022 Consumers Customer Retention Technology 62

CSM Magazine

FEBRUARY 7, 2024

Imagine you’re a working professional in the bustling world of business, engineering, or technology. Especially in the dynamic field of operations management, pursuing an online masters in operations management can be that critical lever that catapults your career to new heights. And what’s more?

Customer Satisfaction 52

Customer Satisfaction Healthcare Communication Leadership 52

CSM Magazine

OCTOBER 3, 2023

The briefing united other luminaries from across the industry, with senior leaders from the likes of Ralph Lauren, Estee Lauder, Starbucks, Burberry, Marks and Spencer and Lidl – amongst others – discussing the current and potential impact of artificial intelligence, and specifically Generative AI, on their operations.

Retail 59

Retail Customer Experience Fashion Hospitality 59

Bizagi

JUNE 9, 2020

Manufacturers need to transform their supply chain management if they want to keep up. It has often been at the forefront of new technologies and striving to do things more efficiently, such as leading the Six Sigma approach to business. Connecting gaps in the chain and automating manual steps. Industry 4.0

Technology 52

Technology Connections 2018 2019 52

Uniphore

DECEMBER 7, 2021

supply chain isn’t smoothing out. customer service to adapt. Supply chain issues: While supply chain delays are out of retailers' hands, CX leaders can also use supply chain disruption as a chance to nurture relationships with existing customers. However, obstacles still loom.

Retail 52

Retail Omnichannel Customer Service Representative 2021 52

West Monroe

MAY 16, 2022

Russia’s invasion and ongoing war in Ukraine has significantly disrupted international relations still fragile from the pandemic and supply chain issues. The increased cost of goods and services is also showing up for businesses, where half report effects from inflation. Inflation is a tangible and growing problem.

2022 98

2022 2021 Banking Competitive Advantage 98

Uniphore

JANUARY 25, 2022

Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. What was once an optional add-on service is now a staple of virtually every online purchase. Take delivery tracking, for example.

2022 52

2022 Healthcare Banking 2020 52