services operate 
Brad Cleveland Blog
NOVEMBER 3, 2022
There are many variables in customer service and different perspectives of what’s important. We’ve found there are seven key aspects of service that should always be reflected in metrics. What should you focus on?
CSM Magazine
OCTOBER 18, 2021
On top of creating products or services for your target market, you need to be concerned about other crucial aspects like information technology, accounting, human resources, finance, project management, and marketing, to name a few. Streamlining Operations Made Easy With ERP Programs And Tools. Faster Response To Customers.
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ProProfs Chat
JUNE 30, 2020
That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Improve your operator’s ability to communicate well with your customers. Customer Service Books on Leadership.
InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Virtual agents are an expansion of your best live agent — and they can cut operating costs on average of 66%. How do you make a real case for implementing self-service in the contact center? Arming you with insights on how to sell the technology and services to stakeholders, including executives.
InMoment XI
JULY 5, 2022
Many restaurants, including quick service restaurants (QSRs) are overwhelmed by the impact of online reviews. Negative reviews (and word of mouth) can clearly cause quick service restaurants to lose some guests before they even walk in the door. Step #1: Create Operational Consistency. Step #1: Create Operational Consistency.
InMoment XI
APRIL 25, 2024
Did you know that over half of financial services consumers say they have low trust in their provider? Financial services providers are tasked with a unique challenge. Why Reputation Management Matters in the Financial Service Industry? And, of those consumers, only 34% of them would recommend their brand to friends and family.
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This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. AI / Self-Service. This guide covers: Omnichannel & Inbound. Agent Experience.
Speaker: Brian Morin & Helena Chen from SmartAction
Self-service is on the rise. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. In a 6-minute customer service call, 75% of that time goes to live agents doing manual research.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. . 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. Don't miss this exclusive event!
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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