BirdEye

OCTOBER 16, 2023

The digital marketing landscape, as has the business of running an agency, has grown immensely over the last few years. Knowing how to help your clients better has an incredible role in how you do business, significantly when growing your agency. Thanks for joining today’s session – Growing your agency with Birdeye.

Multi-Channel 64

Multi-Channel Social Media Communication Sales 64

Comm100

JANUARY 5, 2022

The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. The top 4 factors government agencies need in live chat software . At Comm100, we have built a live chat solution for government and public services.

Government 76

Government 2002 Omnichannel Download 76

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. The real beauty in this solution lies in its simplicity! However, while it’s beneficial for individuals, it can be bad for business.

Contact Center 76

Contact Center Insurance Healthcare Travel 76

Magellan Solutions

SEPTEMBER 13, 2022

If credit lending and accounts receivable are now fully automated in BPO debt collection agencies, how can it improve the BPO debt collection process? The task of a debt collection agency to go after customers with unsettled accounts is emotionally and mentally draining. BPO collection agencies handles large data sets.

Communication 75

Communication Financial Interaction Customer Relationship Management 75

Think Customers

JULY 19, 2021

Many government agencies are being asked to add more digital channels, flexibility and speed to public-facing operations while also maintaining strict levels of security and compliance. That’s why it’s critical for agencies to ensure that their constituent data is secure from top to bottom and everywhere in between.

Government 52

Government Contact Center Return on Investment Webinar 52

Optimove

APRIL 26, 2023

Optimove, the First Customer-Led Marketing Platform, today announced the launch of its Solutions Partner Program. The program is designed to build and support a network of certified services-based partners working with Optimove to source, sell, and deliver complete and integrated data-driven marketing solutions for clients.

Marketing 52

Marketing Customers 52

Interactions

DECEMBER 16, 2021

Fortunately, the success of Conversational AI solutions like our Intelligent Virtual Assistant have already shown success in reducing average handling time and operational costs in both the private and public sector. . Our partnership with Maximus is ready and eager to help government agencies in this journey of human-centered design.

Government 62

Government Average Handle Time Hospitality Insurance 62

ShepHyken

MAY 10, 2021

Forbes) In this article, 15 members of the Forbes Agency Council share unique ideas for connecting with customers in a way that builds genuine trust and, in turn, brand loyalty in 2021. My Comment: The Forbes Agency Council has fifteen experts weighing in on ideas to inspire brand loyalty.

2021 152

2021 Article Customer Service Net Promoter Score 152

Customer Bliss

JULY 26, 2018

We know how difficult it can be to unite silos within your own organization; now imagine you had to unite silos across 17 different state agencies! That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. Form supportive partnerships.

Government 111

Government Chief Customer Officer Roadmap Document 111

TechSee

AUGUST 14, 2023

Brittany is also the co-founder of The Superfan Company, a fan-engagement agency that has created campaigns and products for global brands including Walmart, Disney, Amazon, Luke Bryan, Katy Perry, and the Boston Red Sox. Nick is also the host of the acclaimed podcast, Press 1 For Nick , which ranks among the top 2.5% of podcasts worldwide.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

BirdEye

MAY 3, 2021

Building a successful sales strategy for your agency requires significant effort on your part. We wanted to figure out how marketing agencies can find the right software partner to drive results. We decided to sit down with JD Dammeier, owner of the Birdeye partner agency Bizinga, to hear some of his tips, tricks, and insights.

Automotive 94

Automotive Metrics Connections Demo 94

Comm100

MARCH 16, 2022

With digital channels and technologies now available, government agencies can make great strides towards improving customer service, and do so: Securely Smoothly Incrementally and Cost-effectively. “On Government agencies feel immense pressure to provide a seamless digital experience for citizens. Government agencies are in a bind.

Government 76

Government Customer Service Customer Satisfaction Consumers 76

Magellan Solutions

DECEMBER 13, 2023

Take a look at Magellan Solutions on a life-changing journey. Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. We value our clients by offering customized solutions and constantly striving for improvement.

Net Promoter Score 52

Net Promoter Score Measurement Metrics Innovation 52

Magellan Solutions

DECEMBER 13, 2023

Take a look at Magellan Solutions on a life-changing journey. Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. We value our clients by offering customized solutions and constantly striving for improvement.

Net Promoter Score 52

Net Promoter Score Measurement Metrics Innovation 52

CSM Magazine

SEPTEMBER 14, 2023

Conduent Incorporated , a global technology-led business solutions and services company, released new research that provides a focused, in-depth view of the state of the customer experience (CX) within the retail/eCommerce vertical.

Consumers 59

Consumers E Commerce Multi-Channel E-support 59

Magellan Solutions

NOVEMBER 16, 2022

One benefit of outsourcing agencies for small businesses that are having trouble finding workers with the right skills is that they have access to both the people skills and tools that you need. The good thing about specialized outsourcing agencies is that you don’t have to spend more time training them. EMPLOYEE RETENTION.

Competitive Advantage 75

Competitive Advantage Insurance Customer Satisfaction Call Center 75

NICE inContact

OCTOBER 17, 2019

Across agencies in federal, state and local governments, the experience imperative is every bit as crucial (I would argue, in many cases even more so) to fulfilling agency missions. It helps ensure that the citizens those agencies serve have what they need. What technologies exist today? Call recording?

Contact Center 48

Contact Center Return on Investment E-support Government 48

SurveySparrow

JULY 31, 2023

Also, its AI-powered survey builder is a one-stop solution for all your survey needs to enhance CX. Content Generation and Ideation AI algorithms can assist creative agencies in generating content ideas, whether it’s coming up with catchy slogans, compelling headlines, or engaging social media captions.

Consumers 52

Consumers Marketing Social Media Innovation 52

customer sure

NOVEMBER 27, 2023

A couple of members of the team had experience working with other providers of customer feedback solutions so we considered them alongside CustomerSure. It was also great to speak to a supplier who was so responsive to ideas for development to ensure we ended up with the right solution.

Customer Satisfaction 62

Customer Satisfaction 2024 Healthcare 2010 62

BirdEye

APRIL 28, 2023

Identify client pain points and popular questions, then develop content to position yourself as the best solution. So, if somebody is searching for a specific policy or looking for an insurance agency nearby, you can target them and capture those potential leads too. Paid ads also let you target specific keywords and search intent.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

Interactions

APRIL 14, 2021

Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. In this post, I’d like to share how currently available AI solutions are transforming the industry along these lines. And that’s why I want to share my insights with you today.

Virtual Agent 90

Virtual Agent Call Center Return on Investment Financial 90

Magellan Solutions

MARCH 8, 2021

Insurance Accounting Outsourcing can be advantageous for your agency if you are aware of its ABCs. Insurance accounting outsourcing provides flexibility to insurance agencies of any size. As mentioned, insurance agencies must keep up with the changing market. Financial statements using SAP is vital to your insurance agency.

Insurance 52

Insurance Document Financial 2003 52

Interactions

JULY 2, 2020

Agencies work tirelessly to update day-to-day contact center operations to drive profitability despite a competitive industry landscape. Payroll is by far the largest expense for collections agencies. Collection agencies have the worst of it, with some agencies reporting more than 100% churn. . But why now?

Virtual Agent 77

Virtual Agent Contact Center Financial 2020 77

BirdEye

DECEMBER 1, 2021

Ask yourself, whom would a consumer trust more – an agent telling them that your agency is the best, or a past customer who says the same? In real estate, it’s important to establish your agency as trustworthy. This makes it the top site for prospects to look when searching for a trustworthy agency. . General review sites.

Consumers 98

Consumers Hotels Social Media 2021 98

CSM Magazine

JULY 13, 2023

The agreement with Sabio Group will involve the migration of 400 contact centre advisors onto Genesys Cloud and includes an intelligent call routing solution as well as integration with Salesforce. “Aramisauto is one of France’s ‘go-to’ car brands, handling high volumes of customer interactions on a daily basis.

Customer Base 52

Customer Base Multi-Channel E Commerce E-support 52

ShepHyken

SEPTEMBER 14, 2021

Your customers don’t want your products, they want solutions to their problems. He is also the founder of the Duct Tape Marketing Consultant Network , which trains and licenses independent consultants and agencies to use the Duct Tape Methodology. It is about organizing behavior and helping customers reach their goals.

Consulting 151

Consulting Customer Journey Marketing Sales 151

BirdEye

OCTOBER 24, 2023

Online reputation management is a cornerstone for agencies trying to build trust and attract more patients in today’s digital landscape. Key takeaways from the discussion Automation is crucial for agencies looking to scale efficiently. A couple of years ago now, we acquired a digital marketing agency called iHealthSpot.

Healthcare 59

Healthcare Hospitality Consulting Retail 59

NICE inContact

APRIL 3, 2019

As a growing management consulting firm headquartered in Indianapolis, IN, Engaging Solutions provides a variety of customized services to government agencies, small businesses and Fortune 500 companies. Its contact center solutions are focused largely in the Medicaid managed care sector.

Engagement 55

Engagement Contact Center Government Consulting 55

Magellan Solutions

JULY 3, 2021

Let Magellan Solutions help you know the right questions to ask when considering outsourcing so you’re enabled to make the best decision possible. But contrary to this belief, third-party agencies have been praised for maintaining the brand image clean with having dedicated people solely working for them. Security Risk.

Customer Service 52

Customer Service Call Center Government 2005 52

Magellan Solutions

AUGUST 11, 2021

Magellan Solutions ‘ research shows that 50% of the outsourced projects either fail outright or just fail to meet the expectations. . But with outsourcing to providers such as Magellan Solutions, the success is sure to grow even more. Remember to target the audience when your agency outsources. We’re not perfect as well.

Communication 52

Communication Metrics Demo Information 52

CSM Magazine

MARCH 4, 2022

We’re delighted to be able to deliver the IET a solution that meets the needs of its current and future members.” .” James Browne, Director of 4 Roads added: “Engineers are incredibly busy people and do not have time to trawl the internet for answers. ” About 4 Roads.

Technology 98

Technology 2007 2012 User Experience 98

CSM Magazine

DECEMBER 22, 2023

In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness. Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing.

Connections 52

Connections Marketing Advertising Transportation 52

BirdEye

NOVEMBER 9, 2023

Your Google Business Profile listing shows important details, like ratings and reviews, when people search for your insurance agency. Can insurance review websites help enhance the visibility of my agency? A strong presence on GMB can boost your search engine rankings and increase visibility. Absolutely. Check out our pricing today!

Insurance 111

Insurance 2023 Financial Feedback 111

CSM Magazine

NOVEMBER 25, 2019

Here is a look at how a marketing agency can help your company reach its marketing goals. Some of the professional help that a marketing agency gives you is content creation and promotion, graphic design, building and maintaining your presence on social media, communication solutions and much more. Saves You Time. Money Saving.

Marketing 66

Marketing Social Media Advertising Brands 66

ShepHyken

SEPTEMBER 13, 2022

a benefits administration solution that combines technology and service to help employees get the most value out of their benefits. He wanted to create a benefits administration solution that combined the best in technology and service with a fierce focus on the end-user. How Empathy Drives Business Growth .

Culture 64

Culture Insurance 2022 Consulting 64

Interactions

JULY 2, 2020

Agencies work tirelessly to update day-to-day contact center operations to drive profitability despite a competitive industry landscape. Payroll is by far the largest expense for collections agencies. Collection agencies have the worst of it, with some agencies reporting more than 100% churn. . But why now?

Virtual Agent 62

Virtual Agent Contact Center Financial 2020 62

NICE inContact

APRIL 29, 2019

Government agencies often times struggle to deliver a customer experience on par with what their citizens receive when they interact with private-sector businesses. Is your agency stuck in the conflict between citizen expectations and your ability to deliver? If so, cloud contact center technology may be the solution to your dilemma.

Government 54

Government Contact Center Omnichannel Technology 54