success news 
InMoment XI
SEPTEMBER 14, 2023
This article delves deep into the critical role that reputation management plays in determining a brand’s success. A well-managed reputation not only fosters consumer trust but also encourages positive word-of-mouth marketing , which can be a powerful driver for brand success in today’s competitive market.
Experience Investigators by 360Connext
DECEMBER 20, 2023
Customer experience work is challenging when the goals are ill-defined and success is never really measured. But the good news is our quick little survey is just 3 questions! That’s why we’re curious…how did your CX objectives go this year? What’s your biggest objective for next year?
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InMoment XI
OCTOBER 18, 2022
A great deal of customers and the brands that serve them are facing unprecedented uncertainties; understanding them is key to organizational success, delivering Experience Improvement (XI), and ensuring that your customer experience (CX) program is operating optimally. All of these obstacles affect both customers and brands to some extent.
InMoment XI
SEPTEMBER 22, 2022
However, while these problems frequently pop up in survey design, the good news for brands that encounter them is that survey length and invitation design are fairly addressable challenges. Click here to read my full-length point of view document on data sources and to take the next step in your data collection journey.
Speaker: Carrie Melissa Jones
Community measurement can be complex and polarizing, but while many people argue that community cannot and should not be measured, the reality is that you must demonstrate your community's success to continue to secure investment.
Experience Investigators by 360Connext
FEBRUARY 1, 2022
Your CEO understands how important customer experience is to the success of your organization. Without action , customer experience becomes a nice platitude, but not a path to greater success. Success is really about customer experience management. Free Resource] CX Success Statement Workbook. That’s right.
Beyond Philosophy
APRIL 19, 2024
We can’t get enough of stories and look for them everywhere, from news to conversations to the commercials we can’t avoid on TV. Examples of successful brand storytelling like how Ikea helps us buy their assemble-it-yourself furniture because it’s far more affordable that way. Stories are an essential part of the human experience.
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