InMoment XI

FEBRUARY 24, 2022

Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. We know that customer experience can be a tough sell—after all, your business has so many priorities!

Metrics 493

Metrics ROI Presentation Webinar 493

Integrity Solutions

FEBRUARY 1, 2024

While the selling environment has undergone some pretty dramatic changes in recent years, if anything, they’ve only heightened the need for sales professionals who care about, can connect with and actively listen to their customers. This is one of the reasons Mike Esterday and I were motivated to write our new book, Listen to Sell.

Sales 106

Sales Books Definition Connections 106

InMoment XI

FEBRUARY 8, 2023

The success of your CX effort is determined not only by where it lives within your organization, but also by who’s heading up the program and driving its goals, actions, and direction within your company. Sales sells the vision and aligns the products and services against customer needs. It’s not easy, but nothing worth doing ever is.

Sports 295

Sports Financial ROI Leadership 295

InMoment XI

MAY 2, 2023

And though it’s easy to feel overwhelmed when you have big obstacles but limited resources, we’re here to tell you success is possible—if you use your time wisely. What strategies will support CX success for your small team? Keep on reading to find out! Don’t worry—we’ve put together a guide to crafting your CX business case here. #3:

Call Center 295

Call Center ROI Download Customer Journey 295

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? In an increasingly noisy selling environment, these are the professionals who stand out, because they deliver the value customers are seeking out. At its essence, humanizing the sales experience is really about personalization.

Sales 107

Sales Loyalty White Paper Contact Center 107

SmartKarrot

APRIL 6, 2021

If you are a customer success leader who’s being forced to use a sales tool that wasn’t built for you in the first place, we get you. In this blog, we will see why C-Suite Selling is important. how to sell your customer success tool to them. In this blog, we will see why C-Suite Selling is important.

Customer Success 18

Customer Success Chief Customer Officer Touchpoint Customer Retention 18

Beyond Philosophy

NOVEMBER 11, 2023

He wants to know some ways that he can get other people to help him sell his products and services. In this episode, we help John with his business pickle—and some of you, too—with our eight suggestions for what you can do to get other people to sell for you. It’s pickle time again here on the podcast. Check it out here.

Sports 78

Sports Presentation Marketing Sales 78

Integrity Solutions

APRIL 8, 2024

The Impact of Mindset on Sales Success Regardless of how many sales techniques someone has mastered or how knowledgeable they are about your solutions, if their mindset is working against them, they will hit a brick wall. Many begin to question whether this even a profession they still want to be in. People are motivated by different things.

Sales 73

Sales Books Financial Travel 73

ShepHyken

AUGUST 31, 2023

More cross-selling and upselling opportunities Targeting customers with personalized recommendations can generate significant revenue growth. In fact, according to Hubspot , for 42% of companies, 11-30% of their revenue can be attributed to cross-selling. But it doesn’t come easy.

Customer Journey 127

Customer Journey Customer Journey Mapping Net Promoter Score E Commerce 127

ShepHyken

NOVEMBER 2, 2022

Stop selling and start nurturing relationships. Selling is obvious. If every time you contact the customer, be it in person, over the phone, by email, texting, or any other form of communication, and all you do is sell, sell, sell, the customer will tune you out. Provide education. Make your customers smarter.

Customer Service Training 127

Customer Service Training Customer Retention Customers Sales 127

Integrity Solutions

APRIL 8, 2024

The Impact of Mindset on Sales Success Regardless of how many sales techniques someone has mastered or how knowledgeable they are about your solutions, if their mindset is working against them, they will hit a brick wall. Many begin to question whether this even a profession they still want to be in. People are motivated by different things.

Sales 64

Sales Books Financial Travel 64

PK

JUNE 24, 2021

The pandemic may be receding in the US, but B2B organizations still need to continue building digital selling strategies in order to create unique buyer experiences and close deals. The post How to win with successful digital selling strategies appeared first on PK. In […].

B2B 80

B2B Sales Article 80

BirdEye

MAY 15, 2023

Are you looking to build a successful brand? In this blog post, we’ll explore the secrets behind successful branding strategies, discuss why it’s important for businesses to have one, and look at real-life examples. Brand purpose Think of the purpose of your successful brand strategy as your “why.”

Brands 98

Brands Social Media Communication Consumers 98

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. When they work together, they can attract and keep customers, which is great for your organization’s success and making money. In 2019, telemarketing calls alone had a success rate of 8.21%. Personalized Approach.

Sales 98

Sales Call Center Communication 2019 98

One Millimeter Mindset

SEPTEMBER 11, 2018

Their permission for me to connect with them is not permission to sell. I’m not trying to sell anything. XXX is a new approach to B2B selling by enabling buyers with a video-based demo that adapts on the fly to buyers’ unique interests. And certainly no interest in retaining my professional services. No pitching. Or spamming.

Communication 167

Communication Social Media B2B Connections 167

Lumoa

JUNE 30, 2022

If you want people in your organisation to appreciate the value of customer experience, you need to learn how to sell customer experience (CX) to those who are not dealing with it day in and day out. You need to learn (and teach) how to sell customer experience to your whole organization. Why selling customer experience is challenging.

Customer Experience 110

Customer Experience Metrics Feedback Insights 110

ShepHyken

JUNE 27, 2023

Sell it at a fair price. When you sell a good product, the price is less relevant. If you have the best BBQ but treat people with disrespect, you won’t be nearly as successful. Close when you sell out. Even if you don’t hit it, trying makes a big difference. My comment: A fair price doesn’t mean the lowest price.

Workshop 120

Workshop Customer Service Training Touchpoint Customer Service 120

Doing CX Right

MARCH 2, 2024

Stacy Sherman and featured guest, Greg Mckeon, New York Times best selling author, explain how to make customer experiences effortless. Simplify work, align with needs, and validate assumptions for success. Listen to podcast now.

Customer Experience 52

Customer Experience Customers Customer Service 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Connections 80

Connections 2024 Customer Centricity Events 80

Retently

MARCH 16, 2022

But there’s still one area that’s neglected all too often – Customer Success. As SaaS companies spring up, the essential Customer Success role is being rolled into Customer Service. What is the role of Customer Success? The Customer Success Manager (CSM) is thus not a passive role. reduced customer churn.

Customer Success 166

Customer Success Net Promoter Score Customers Customer Retention 166

Team Support

OCTOBER 27, 2022

Greater customer retention means greater annual returning revenue and increased opportunities for expansion and cross-sell. The longer a business keeps a customer, the more revenue they are securing long term, and the more they are setting themselves up for future success. Good customer service drives revenue.

Customer Service 98

Customer Service Customer Retention 2022 Customer Centricity 98

Magellan Solutions

APRIL 17, 2024

Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? Staying motivated and focused on selling can be hard when you’re stuck typing instead of talking to customers.

Sales 52

Sales Customer Relationships Social Media Call Center 52

Gainsight

JANUARY 26, 2022

In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. It’s so important that it is one of the New 10 Laws of Customer Success. . It’s so important that it is one of the New 10 Laws of Customer Success. .

Sales 111

Sales Customer Success ROI Customer Centricity 111

ShepHyken

SEPTEMBER 7, 2023

In fact, in a three-year study, companies that implemented a well-designed customer success program saw a 91% return on investment and more productive CX teams. What does a “well-designed customer success program” even look like? We’ll get into the specifics of customer success platforms later in this guide.

Customer Success 132

Customer Success Return on Investment Customer Centricity B2C 132

Doing CX Right

JULY 17, 2022

Larry Levine, Best-Selling Author of "Selling From The Heart," explains new effective ways to approach buyers and increase sales with an unbeatable competitive edge. Hint: Success starts within, not out. The post Building Trust And Selling From The Heart appeared first on Doing CX Right. It's about YOU.

Sales 113

Sales Customer Experience Customers 113

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

2024 108

2024 Customer Centricity User Experience 2023 108

Integrity Solutions

DECEMBER 20, 2023

A strong belief in your organization’s products and services is one of the key factors that impacts selling success. Genuine passion for what you’re selling is essential. This is a hallmark of effective coaching, and the same concept applies to selling. Which one would give you more energy?

Sales 86

Sales Consulting E-support Leadership 86

West Monroe

JANUARY 16, 2024

Elongated processes and increased scrutiny Economic uncertainty and increased buyer scrutiny has elongated the diligence process, bringing exit readiness in favor of companies that are most prepared entering the sell-side process. Faster buyer processes are enabled with the use of sell-side report.

Roadmap 52

Roadmap Technology Communication Presentation 52

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

Kapta Customer Success

JANUARY 9, 2023

Customer Success Managers (CSMs) need to do more than support and serve their clients to help customers meet their goals. There is a certain amount of selling that CSMs need to be capable of if they are to be true trusted advisors to their customers.

Customer Success 40

Customer Success Management Customers 40

ShepHyken

AUGUST 7, 2023

Balancing financial results with customer and employee objectives is essential for long-term success. Organizations can create a clear roadmap for success by aligning these objectives and holding themselves accountable for achieving results. Companies should prioritize customer delight and creating value for shareholders.

Roadmap 118

Roadmap Culture Innovation Communication 118

Gainsight

APRIL 8, 2024

The role of Customer Success has undeniably been one of change in the last few years. Personalization at Scale As customer expectations continue to soar, personalization has become a cornerstone of successful customer experiences. We’ve witnessed companies building thriving customer communities leverage this into driving success.

Customer Success 52

Customer Success Engagement Customers Insights 52

Integrity Solutions

MARCH 4, 2020

At a fundamental level, ethical selling is about being transparent — even when it feels risky or uncomfortable. Selling with ethics and integrity is about behavior. At a fundamental level, ethical selling is about being transparent — even when it feels risky or uncomfortable. Ethical sales practices build trust.

Sales 70

Sales Culture B2B Leadership 70

Integrity Solutions

MAY 13, 2021

Now more than ever, the traits of a great salesperson come down to selling principles and behaviors rooted in ethics and integrity. Many sales leaders are grappling with this question as they navigate today’s rapidly evolving selling landscape. But it is a reflection of a new selling reality. Remote selling isn’t going anywhere.

Customer Relationships 86

Customer Relationships Sales Customer Centricity 2021 86

Gainsight

DECEMBER 16, 2021

What’s the ROI of Customer Success?”. If you want to start a fight (or at least a spirited debate) at a Customer Success conference, yell the following question and run out of the room: “Should CSMs own renewals?”. Model #3: Sales Rep or Account Manager handles up-sell/cross-sell, and CSM handles adoption, value, and renewals.

Chief Customer Officer 72

Chief Customer Officer Customer Success Sales Books 72

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. Remote Selling Success Starts Before The Call Even Begins. While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment.

Engagement 137

Engagement Sales Webinar Social Media 137

ShepHyken

OCTOBER 16, 2023

Break down internal barriers, whether they are human or digital, that hinder the success of customer experience initiatives. Scale digitally in lockstep with selling partners. The metric that matters the most is the success and thriving of the customer’s business. Embrace AI. Measure what matters.

Customer Experience 87

Customer Experience B2C Government B2B 87