success stories-from-leaders-mistakes-lessons-learned 
Magellan Solutions
MARCH 21, 2024
One mistake can ruin plans. Accurate data is the key to success , from top-level executives shaping company strategy to everyday employees figuring out the best ways to do their jobs. Even small mistakes, like typos in customer details, can lead to big problems with billing and the business’s reputation.
Gainsight
APRIL 12, 2023
This article was originally published on SaaStr “I never make the same mistake twice. But much more interesting than the short list of Kodachrome-colored successes that are easy to recall are the gloomier-toned failures I try to forget. Early on, I tried to apply the same mantra to leaders. Here are my 10 greatest (worst?)
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Alida
SEPTEMBER 22, 2016
Here’s a look at our favorite takeaways from this year’s Summit. Enjoying Tom Vanderbilt speak about the fundamental question of where our tastes come from. Existing features like Stories and Search, along with new enhancements like API integrations, will help companies get deeper, more contextualized customer data.
Chattermill
MAY 12, 2019
While we’ve learned a lot about customer experience from working with global top-tier CX companies, we’ve also picked up a ton of insights by making our way through lots of books written by business leaders. Under his leadership, Zappos has grown gross merchandise sales from $1.6M The Everything Store by Brad Stone.
Strativity
JANUARY 15, 2020
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. They’re managers of KPIs, not leaders of people.
Strativity
JANUARY 15, 2020
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. They’re managers of KPIs, not leaders of people.
Strativity
JANUARY 15, 2020
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. They’re managers of KPIs, not leaders of people.
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