TechSee

AUGUST 14, 2023

She has published more than 350 articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. ’s 9 Binge-Worthy Marketing Podcasts. An experienced strategist with excellent knowledge of business management, strategy, brand, and marketing. and the United Nations.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

BlueOcean

OCTOBER 4, 2023

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. and, obviously, for brands serving consumers in Mexico and South America, Spanish is a necessity.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Google also prioritizes video content.

Marketing 95

Marketing Social Media Demo B2B 95

Magellan Solutions

MARCH 19, 2024

Should platforms remove hate speech, misinformation, and explicit content? With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. This is where content moderation steps in.

Social Media 52

Social Media Marketing Advertising Brands 52

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

BirdEye

MARCH 29, 2024

This significant finding underscores the imperative need for real estate professionals to harness the power of social media to stay competitive and relevant in today’s market. Table of contents What are the 7 best social media networking groups for real estate marketing?

Social Media 59

Social Media Sales Advertising Connections 59

BirdEye

MARCH 1, 2024

As a marketing agency, Google’s E-E-A-T guidelines impact you twofold. But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? Table of contents What is E-E-A-T? Create content that dives deep into marketing topics to showcase your advanced knowledge.

Social Media 59

Social Media 2022 Demo Blog 59

Kustomer

AUGUST 26, 2022

Podcasts are no longer just a nice addition to your content and marketing strategy — they’re a necessity. Not only should businesses be considering podcasts as part of their own marketing strategies, but they should also be utilizing the wealth of insights in podcasts to evaluate and improve their own customer experiences.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage 2014 105

ShepHyken

JANUARY 1, 2024

Let’s kick off this week’s Top Five roundup with a topic I’m often asked about, which is how to handle negative reviews. 2024 Predictions: Better Customer Experience Is on the Way by Chris Wood (MarTech) Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter.

2024 58

2024 Article Customer Service Social Media 58

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Touchpoint Customers Insights 103

Brandwatch CX

JANUARY 29, 2024

Our social media marketing guide will get you going on that front. Unsurprisingly, our social posts and content do well there as our product and target customer fit. Some companies take this a bit far and bombard the poster with content and tweets that are overwhelming and, frankly, spammy. Then, keep on topic.

Social Media 98

Social Media Brands Blog Entertainment 98

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Posting job opportunities.

2022 115

2022 Customer Success White Paper Social Media 115

SurveySparrow

FEBRUARY 9, 2024

That’s why it is so important to master this part of the customer journey marketing. So, being able to adapt your marketing strategy to fit each stage of the customer’s journey is crucial. 51% of marketing professionals agree that basing more decisions on data analysis is crucial. #2 What Is a Customer Journey?

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Blog 64

Blog Customer Success Customer Centricity Consulting 64

BirdEye

MARCH 17, 2023

Table of contents What is social listening? These insights can help inform your marketing strategies for long-term gains. Free Guide] The ultimate guide to social media marketing Free Download 5 ways companies use social listening Social listening has become an essential tool for companies in recent years.

Social Media 98

Social Media Feedback Insights Brands 98

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

Feedback 98

Feedback Customer Success Customers Metrics 98

SurveySensum

FEBRUARY 29, 2024

This scenario underscores the critical link between employee satisfaction and overall organizational success. To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. And you know what engagement is tied to? Employee satisfaction!

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

BirdEye

NOVEMBER 21, 2022

Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Table of contents Understanding social media analytics 3 types of social media analytics Why do you need social media analytics? Understanding social media analytics.

Social Media 98

Social Media Definition Multi-Channel Metrics 98

Brandwatch CX

OCTOBER 3, 2022

Influencer marketing is the process of marketing to individuals as opposed to your target market as a whole. Brands are using influencer marketing to expand their reach and increase the likelihood of resonating with their target audience. We’ve written an in-depth guide on the why and how of influencer marketing.

Marketing 90

Marketing Social Media 2008 Metrics 90

BirdEye

AUGUST 15, 2022

So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. With a solid online marketing strategy, you’ll be better able to connect with potential customers in your area and generate more leads for your business , no matter its size. What is local online marketing?

Marketing 98

Marketing Social Media Competitive Advantage Events 98

BirdEye

DECEMBER 8, 2022

Table of contents Choosing the right social media types for your business 1. After doing your research, you can narrow down your social media platform options to those best suited for your target audience and create content relevant to them. Create entertaining content that will resonate with your followers. Know your goals 3.

Social Media 98

Social Media Brands Entertainment Connections 98

BirdEye

FEBRUARY 21, 2023

Social media is also a powerful marketing tool used by businesses of all sizes. Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses. 73% of social media marketers believe social media is effective for their business.

Social Media 98

Social Media Management Multi-Channel ROI 98

BirdEye

APRIL 25, 2023

Table of contents 1. Referral marketing 10. Email marketing 11. Research location-based keywords relevant to your industry and integrate them into your website’s content and meta descriptions. Share engaging, localized content, and interact with followers to build relationships. Create a website 2.

Seminar 98

Seminar Social Media Advertising Workshop 98

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? Generative AI will provide content and help you connect ideas and concepts. This addresses both input (original customer email) and output (response, format, content needed, word count). If so, this article is for you! Suggest a few ways to connect.

Customer Success 98

Customer Success Blog Customers Feedback 98

CSM Magazine

AUGUST 4, 2023

Such customer engagement strategies not only drive customer retention but also result in positive word-of-mouth, leading to increased brand recognition and ultimately contributing to the coffee shop’s success in a fiercely competitive market. This boost in credibility can substantially increase conversion rates.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

DECEMBER 8, 2023

Table of contents What is a follow-up email? Here's a general follow-up email example you can use for most situations: Hi [Name], I just wanted to follow up about [topic]. Name], I enjoyed our conversation yesterday and loved learning about [topic discussed]. Feel free to reach out if you need any other details on [topic].

Demo 110

Demo Events Communication Feedback 110

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. SaaS customer engagement strategies promote higher engagement, more successful outcomes, and more satisfying experiences. Success results in renewed subscriptions and further adoption within the organization.

Customer Engagement 96

Customer Engagement Engagement Net Promoter Score Metrics 96

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. 16 Ventures. SuccessCoaching.

2022 52

2022 Blog Customer Success Definition 52

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. A strong local presence means easy yet powerful word-of-mouth marketing , positioning you as the most trusted brand. Looking for a quick and actionable answer on leveraging local social media marketing? Promote content with location-based hashtags 7.

Social Media 59

Social Media Marketing Events Advertising 59

ShepHyken

MAY 17, 2021

My Comment: Let’s start this week’s TOP FIVE roundup with an important topic that I’ve written on many times in the past, and that is how to handle customer complaints. How to Commit Your Brand to Customer Success by Jared Atchison. My Comment: There is a difference between customer service and customer success.

2021 80

2021 Article Customer Service Customer Retention 80

BirdEye

NOVEMBER 15, 2023

This blog summarizes a discussion between Dave Lehman, COO of Birdeye, Uday Ghatikar, Field CTO of Google Cloud, and Kiran Bellare, Head of Product Management for AI at Google Cloud, on how businesses can leverage Google to stay relevant in a competitive market. That’s the front door. And it plays a huge part in your online strategy.

Document 111

Document Brands Technology Consumers 111

Magellan Solutions

DECEMBER 12, 2023

According to Hubspot , 50% of marketers consider lead generation a valuable marketing strategy for driving business growth. The challenge to marketers is how to turn dull, generic, and pushy lead-generation calls into engaging and personalized approaches that will spark interest. This is where lead generation comes in.

Social Media 52

Social Media Call Center Feedback B2B 52

Lithium

JUNE 27, 2023

The most notable is the relationship between community-generated content and self-service / discovery. Five out of the top 10 sites on the internet today are communities of peer content. Communities rely heavily on SEO to index this content and on searches to drive traffic to the community.

Technology 52

Technology Metrics Engagement Innovation 52

Gainsight

JULY 10, 2023

Delivering exceptional customer experiences is imperative for all Customer Success teams. Collaborate With Marketing to Expand Digital Touchpoints A common concern regarding the use of email in scaled CS programs is the risk of over-messaging customers. AuditBoard remains committed to offering scaled resources.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Oracle

AUGUST 4, 2021

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! We’ve loved delivering great customer experience content with the goal of helping you to do your jobs better, and we sincerely hope we achieved that goal. 7 marketing definitions according to the marketing pros.

Advertising 75

Advertising Blog Customer Experience 2021 75

Lithium

MARCH 7, 2023

Here’s the Atlas content you do not want to miss! Marketing Schedule posts at Recommended Publishing times - The "Recommended Times" feature helps in determining the optimal moment to publish content by evaluating the average engagement levels on previous posts over the last 90 days. Sign up today !

2023 52

2023 Omnichannel Webinar Social Media 52