Thematic

JUNE 27, 2023

Our research and product teams were often overwhelmed by feedback So while all this was great early in our product maturity, and it is still great, Atlassian’s research and product teams often became overwhelmed by the volume and complexity of the feedback coming in.

Feedback 62

Feedback Customers Insights User Experience 62

BirdEye

OCTOBER 16, 2023

Before you know it, consumers researching your brand and industry repeatedly see content that reflects your company positively. Use keywords in your image and video tags. Analyze your competition to figure out how they’re handling SEO reputation management. You start out by optimizing your website and creating content.

Management 108

Management Demo Brands Consumers 108

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Fed up of negative contact centre perceptions limiting your budget, resources and potential?

Call Recording 105

Call Recording 2020 Customer Satisfaction Insights 105

NetBase

MAY 13, 2020

And further exploring Apple’s #shotoniphone campaign and asserting that “Everyone has a story to tell,” Apple is encouraging people to share, interact and promote them, vying for the chance to be tagged and reshared to 23.5m Below we have a friendly BPI competition between the computer gods Macintosh, Lenovo, IBM and HP.

B2C 98

B2C B2B Brands Advertising 98

BirdEye

JULY 24, 2023

So, do these: Set business objectives for your categorization before creating tags and categories for your customer data. Few ways to analyze the dt is to divide data into: Positive Negative Complaint Improvement Or any other appropriate tags to suit your needs. Organize it Then, categorize and tag under related themes.

2023 98

2023 Feedback Social Media Net Promoter Score 98

Natalie Petouhof

NOVEMBER 2, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that Oracle has been listed on the Constellation ShortList ™ for Social / Digital Media Listening / Monitoring/ Engagement Platforms. Trend analysis, topic and theme analysis, word/tag cloud, competitive monitoring and analysis. Brandwatch.

Engagement 84

Engagement Advertising Document Reference 84

Eptica

JANUARY 16, 2019

Markets are volatile, competition is increasing in every sector and new innovations threaten established business models. Recent research aims to change this – the Accenture Strategy Competitive Agility Index combines metrics around growth, profitability, sustainability and trust to show how they interrelate.

2019 71

2019 Consumers Brands Social Media 71

Eptica

JULY 26, 2017

Author: Olivier Njamfa In today’s ultra-competitive world, senior managers understand the importance of customer experience to corporate success. The upside of this is clear - research in Australia found that 58% of companies where the CEO led CX initiatives were more profitable than their peers. Published on: July 26, 2017.

Chief Customer Officer 78

Chief Customer Officer Customer Experience Airlines Insurance 78

Beyond Philosophy

NOVEMBER 2, 2016

Nor was I pleased when I was charged to park in a sprawling suburban parking lot, or when I saw the $5 price tag on the bottled water in my room. billion in fees, according to research by the Jonathan M. Full service hotels face competition from limited service providers like Holiday Inn Express and from rental websites like Airbnb.

Hotels 167

Hotels Tourism Hospitality Books 167

Eptica

JANUARY 24, 2020

3 Slow responses to emails Research from Contact Babel recently confirmed that email is the second most used channel within contact centres and remains the most popular digital channel in emotional, urgent or complex situations. However, last year we found that UK companies took nearly 38 hours on average to respond successfully to an email.

2019 106

2019 2020 Customer Satisfaction Social Media 106

BirdEye

NOVEMBER 21, 2022

Better understand the competition – It can also help you track your competitor’s activities and performance on social media. This will help you stay ahead of the curve and learn from your competition. Do some research and pick the social media analytics platform that makes sense for you.

Social Media 98

Social Media Definition Multi-Channel Metrics 98

GetFeedback

DECEMBER 16, 2019

Having a great restaurant and serving great food at competitive prices is no longer enough. Research by the National Restaurant Association reveals that home-meal kits with pre-measured ingredients, which have been popular in 2019, will continue being popular in 2020. But you already know what you need to do: collect customer feedback.

Feedback 195

Feedback Social Media Customers Consumers 195

Eptica

NOVEMBER 21, 2018

Given the importance of Peak to retail success and ever-increasing competition, it is no exaggeration to say that this Christmas will be make or break for many companies. This feedback just gives a partial picture – it may show how happy a customer is or provide a Net Promoter Score, but in competitive markets this is not enough.

Net Promoter Score 62

Net Promoter Score E Commerce Retail 2018 62

BirdEye

OCTOBER 19, 2023

The restaurant industry is more competitive than ever in today’s digital-first world. This shift in consumer behavior has made digital marketing a crucial tool for restaurants to thrive in a competitive landscape. Restaurants need to leverage digital marketing strategies to stand out.

Marketing 62

Marketing Social Media Multi-Channel Loyalty Programs 62

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. According to Accenture’s latest research, almost 4 out of 10 customers (39%) feel that their OEM is not ready to provide a relevant customer experience. This underscores the importance of keeping your online resources up-to-date.

Automotive 52

Automotive Customer Satisfaction Touchpoint Feedback 52

Eptica

JANUARY 15, 2020

Research from Forrester echoes this , with email having a 96% penetration rate, amongst all age groups. This is why you need to give it the focus it deserves if you want to keep customers happy, differentiate your service and outpace the competition.

Customer Service 99

Customer Service 2011 2019 2020 99

Alida

NOVEMBER 1, 2018

Giving them the opportunity to contribute further deepens the relationship on its own but it also offers a competitive advantage – bringing ideas to improve or introduce products and services to the product teams. Quantitative and qualitative research methods each have their strengths and their weaknesses.

Feedback 147

Feedback Advertising Competitive Advantage Customer Centricity 147

BirdEye

MAY 13, 2024

With audience insights tools, you gain a competitive advantage, ensuring you hit the bull’s eye with every piece of content you produce. These tools enable you to uncover trends and audience interests, allowing you to run well-targeted campaigns that propel your business forward.

Insights 62

Insights Social Media 2024 Multi-Channel 62

Eptica

NOVEMBER 11, 2015

Author: Pauline Ashenden Thanks to the internet, retail is a global industry, with companies now facing competition from peers around the world. At the same time as the internet has enabled global competition, it also provides retailers with the chance to learn from businesses in other countries.

Retail 75

Retail E Commerce Customer Experience 2015 75

Comm100

SEPTEMBER 10, 2020

Research shows that 91% of consumers use email daily. Use fast email times as an opportunity to set your team apart, and keep a competitive response metric top of mind. Tagging and filtering. Email is a foundational pillar of customer support. Auto follow-up.

2020 52

2020 Omnichannel Social Media Customers 52

Comm100

SEPTEMBER 10, 2020

Research shows that 91% of consumers use email daily. Use fast email times as an opportunity to set your team apart, and keep a competitive response metric top of mind. Tagging and filtering . Email is a foundational pillar of customer support. Auto follow-up .

2020 52

2020 Omnichannel Social Media Customers 52

Bold360

JANUARY 5, 2017

… or be swept back by the tide as the competition races forward. As well as you may have planned, surviving this period in which interest soars and your employees and resources are taxed and tested takes a toll and points out where your weak spots still are, and how you have to improve if you want to stay competitive.

2017 65

2017 E Commerce E-support 2014 65

SurveySensum

MARCH 3, 2022

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. It helps you conduct the research to understand the voice of your customer seamlessly. This automated text extraction process helps you structure your data and identify critical texts, tags, etc.,

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

Eptica

MAY 22, 2019

Author: Taoufik Massoussi - Product Manager & Head of AI In today’s ultra-competitive markets, delivering the experience that customers demand requires everyone in the organization to work together. Research backs this up - over 9 in 10 consumers say not getting a satisfactory response to a query makes them less loyal.

2019 60

2019 NPS Fashion Customer Satisfaction 60

SurveySparrow

NOVEMBER 24, 2022

User research helps businesses place people at the center of their product design. UserTesting is a user research platform tool that is great for organizations to understand how customers feel when they use their products. If you are concerned about user research and are looking for a tool, read on. What is UserTesting?

2023 52

2023 Net Promoter Score Feedback Workshop 52

Eptica

APRIL 12, 2017

Research from Gartner found that nearly a third (31%) of CEOs had customer projects as their number one strategic priority for this year , and 37% said that customer experience management was their most important area of technology investment over the next 5 years. Published on: April 12, 2017.

Customer Experience 55

Customer Experience 2017 Retail Contact Center 55

Inbenta

JUNE 21, 2022

Increase visibility against your competition. Your competition aims at surpassing you. By indexing your help content, you can offer quick answers, provide better customer service, and moreover, ensure that this content reaches potential users instead of your competition. Improve user experience.

Insurance 52

Insurance Consumers Management Document 52

Eptica

SEPTEMBER 25, 2019

Consumer research by Eptica demonstrates that trust begins with getting the little things right – brands that are easy to do with business with and provide fast, accurate and consistent answers were seen as the most trustworthy. So how do insurers fare when it comes to trust and their overall levels of customer service?

Insurance 62

Insurance Customer Experience 2019 2017 62

Thematic

DECEMBER 12, 2023

Qualitative feedback can be complemented by quantitative data for deeper insights, businesses can make more informed decisions and stay competitive in the market. Gartner research found that 95% of companies collect feedback through different types of surveys. They learn how to enhance customer satisfaction.

Feedback 62

Feedback Social Media Banking Insights 62

Eptica

NOVEMBER 22, 2017

Make the journey seamless Consumers want to use multiple channels to research and buy products, from online to physical stores. According to research carried out by Eptica, 77% of consumers want to be able to switch channels during a conversation – but only 50% say it is easy to do.

Retail 73

Retail Customer Experience 2017 2016 73

Beyond Philosophy

NOVEMBER 15, 2019

That means most of us assume that an Apple product will be more expensive than the competition. Most people believe that a ticket on Southwest will be less expensive than the competition. However, it is the non-price influences that form where we would recommend firms start their research.

2011 120

2011 2019 2002 Consulting 120

BirdEye

FEBRUARY 21, 2023

This creates a sense of urgency and can help businesses to stand out from the competition. This includes researching target demographics, creating content, moderating comments, and responding to inquiries. Organize your data – Consider creating a system with folders or tags. You could also use a spreadsheet or database system.

Social Media 98

Social Media Management Multi-Channel ROI 98

ProProfs Chat

JANUARY 24, 2020

Research? . In a highly competitive and dynamic market today, there is no scope for anything less than a delightful customer experience. And for that top-notch customer advocacy for your business platform, you need a lot more than just a competitive edge. Would you say: Product/service reviews? Competitor Prices? Online Chats.

Marketing 103

Marketing Social Media E Commerce ROI 103

CSM Magazine

JANUARY 4, 2023

Good customer service is an absolute must for any business hoping to do well in today’s hyper-competitive market. For example, if you are selling clothing items, you can include QR codes on the tags that lead customers to videos of models showing off the clothing or tips on how to style them. Step #3: Choose a QR code generator.

Customer Experience 52

Customer Experience Magazine Download Customers 52

Talkdesk

MARCH 24, 2021

Gartner’s research indicates that only 12% of insurance businesses and IT leaders consider their organizations to be digitally progressive. Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags.

Insurance 53

Insurance Contact Center Multi-Channel Automotive 53

Eptica

JULY 27, 2016

This is backed up by damning new consumer research commissioned by fixed-fee UK estate agent YOPA. What it also highlights is the impact of poor customer service – it backs up Eptica research that found that 82% of consumers often or always switched supplier if they failed to receive a satisfactory experience. It found that:

Customer Service 50

Customer Service Poor Customer Service Contact Center 2016 50

ShepHyken

MARCH 10, 2017

Auto-replies are simple to set up in Outlook, although most customer service software comes with added advantages like the ability to tag all emails with a unique code for tracking requests. Research shows that customers are more likely to make a purchase the closer in time to when they made the initial inquiry.

Blog 88

Blog Customer Service Social Media 2016 88