GetFeedback

DECEMBER 16, 2019

So, with these trends in mind, use a writing tool to create customer surveys that are easy to follow and quick to respond. You might even take this a step further and encourage your customers to post this feedback directly on social media, then tag your brand and a few friends. Improve brand perception.

Feedback 195

Feedback Social Media Customers Consumers 195

SurveySensum

JANUARY 12, 2023

Did you also send your first customer survey through Google Forms? Then how are you adding logic to your surveys? Yes, Google Forms is one of the most simple and easy platforms to create surveys. And all you just need is internet access to your device and a Gmail id to send a survey. Well, almost everyone has.

NPS 52

NPS Touchpoint Feedback Demo 52

SurveySensum

MARCH 3, 2022

It not only automates the entire process of capturing customer feedback, but it also gathers it from multiple channels like website, in-app, social channels, surveys, emails, etc, and stores them in one place. Try SurveySensum’s features by creating a FREE survey. Thematic use themes to tag feedback and sentiments.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

CSM Magazine

MARCH 24, 2023

Surveys and polls are another way to get feedback. Write down essential information. Ask questions, share photos, provide tips, upload videos, host digital events, plan giveaways, and reply to comments or post tags. Categorize similar complaints and suggestions into groups.

E Commerce 52

E Commerce Customer Experience Social Media Events 52

CSM Magazine

MARCH 24, 2023

Surveys and polls are another way to get feedback. Write down essential information. Ask questions, share photos, provide tips, upload videos, host digital events, plan giveaways, and reply to comments or post tags. Categorize similar complaints and suggestions into groups.

E Commerce 52

E Commerce Customer Experience Social Media Events 52

Survicate

FEBRUARY 20, 2019

In the following post, we’ll discuss: What type of feedback you should be looking out for (hint: it’s not just survey responses and opinions!), Let’s take surveys as an example. Now, here’s the catch: You won’t make the most out of steps #3 and #4 if you don’t cross-analyze your survey findings with external feedback.

Feedback 81

Feedback Management E Commerce Communication 81

InteractionMetrics

OCTOBER 25, 2023

Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. In fact, despite national awareness around issues of racial equity, employees often respond skeptically to DEI survey questions, making it difficult to succeed from the start. It’s the way an organization conducts itself.

Metrics 52

Metrics Interaction Culture Leadership 52

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. Joe stated that the only way we can personalize experiences at scale is if we organize and tag all data in a granular way. The solution? Earned Growth.

NPS 62

NPS Hotels Events Demo 62

InteractionMetrics

JUNE 19, 2020

Geoff Colvin writes in ‘The Simple Metric That’s Taking Over Big Business’ (May 2020, Fortune magazine) the star of Net Promoter is its follow-up question, usually stated as something like ‘How could we improve? The reason many companies turn to word clouds is they are a default chart for survey platforms. Thumbs Up, Thumbs Down.

Net Promoter Score 52

Net Promoter Score Reference Magazine Insights 52

SurveySensum

MAY 9, 2022

Anyone can post & tag anyone else there. Ask them if they had a great experience, then write about it on review platforms such as Capterra or G2 crowd, or simply talk about it on social channels or with your friends. Because it is them you are writing every bit of content for. Launch a quick survey for FREE.

Feedback 52

Feedback Chief Customer Officer Customers Webinar 52

Help Scout

SEPTEMBER 7, 2021

Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. Customer satisfaction and customer service quality are not necessarily linked at all, and that’s a problem because plenty of customer service teams rely on CSAT and NPS surveys to judge their performances.

Measurement 116

Measurement Customer Service NPS Feedback 116

Gainsight

OCTOBER 25, 2023

Write those down and leave yourself notes on what you may need in the future, including the related SME, format, and rationale behind the content. Organize and Categorize with Purpose: Now that you have your ducks in a row, add a final column to your spreadsheet and call it “tags.”

Social Media 52

Social Media Leadership Connections Insights 52

Centercode

OCTOBER 1, 2019

So when it comes to creating the perfect survey invitation, taking on a marketing mindset is your best asset. Give these four easy marketing tactics a try the next time you’re promoting your survey with an email to your customers. Write a Solid Subject Line. Tips for Writing Subject Lines. Keep it short.

Marketing 61

Marketing Webinar Engagement Reference 61

InteractionMetrics

SEPTEMBER 14, 2020

Does your customer feedback include open-ended survey questions? Since you’ve taken the trouble to write open-ended survey questions, you know that verbatim comments are where the meaning lies; they are your survey ‘gold.’ But since your open-ended survey questions contain gold, they deserve a dashboard too.

NPS 52

NPS Feedback Presentation Metrics 52

InteractionMetrics

SEPTEMBER 14, 2020

Does your customer feedback include open-ended survey questions? Since you’ve taken the trouble to write open-ended survey questions, you know that verbatim comments are where the meaning lies; they are your survey ‘gold.’ Another example is a client’s NPS survey. Are you simply reading them? Are you sure?

NPS 52

NPS Feedback Presentation Metrics 52

Beyond Philosophy

AUGUST 7, 2021

It all started with Apple’s Air Tags. Complete this short survey. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. As soon as I heard about them, I knew that they would be exceptional, and I had to have them.

Consulting 60

Consulting Financial Customer Experience Brands 60

Kustomer

MARCH 8, 2021

Adding to their analysis, Gartner surveyed service executives about their priorities. Customer service leaders feel a distinct pressure to meet customers’ expectations for digital service channels and keep pace with competitors’ service offerings,” analysts write. “As And there’s a price tag attached to excellent CX.

Omnichannel 69

Omnichannel 2020 Retail Contact Center 69

Retently

JULY 28, 2019

Even lost customers are an opportunity to learn something if the survey platform you’re using offers proper workflow automation. All you need to do is schedule exit surveys that are automatically triggered when a customer cancels their subscription or do not upgrade from a free trial. Share feedback between teams.

Feedback 103

Feedback NPS Roadmap Customers 103

Michelli Experience

APRIL 14, 2017

Anjali Lai writes in her Forrester report that several high-intensity emotions are tightly linked to consumer spend, brand preference, and brand love. It uses algorithms trained on thousands of hand-tagged posts on a social site, the Experience Project. Furthermore, this should be unique to each brand, survey, and even touchpoint.

Feedback 89

Feedback NPS Airlines 2016 89

SurveySparrow

JANUARY 9, 2024

Read More: Benefits of Using AI in Your Surveys Top 11 AI Tools For Market Research Now, let’s dive deep with the first in the list: 1. Create surveys, share them, analyze data, and get insights. Question Piping for Human Touch: Infuse a conversational flow into your surveys for a more engaging experience. Need a demo?

Marketing 52

Marketing Document Multi-Channel Insights 52

Thematic

SEPTEMBER 16, 2019

You send out surveys and read reviews. With thematic analysis software, this can involve analyzing customer survey responses to find common themes. Thematic analysis software uses text analytics to analyze free-text feedback to the open-ended questions in customer surveys and feedback forms.

NPS 84

NPS Feedback Measurement Airlines 84

ChurnZero

JANUARY 4, 2024

“Hiring from the fractional workforce allows businesses to access focused and specialized expertise, on an as-needed basis, without the commitment or price tag of full-time hires. ” But how will customer success teams fare under the pressure?

2024 52

2024 Customer Success Chief Customer Officer 2023 52

SurveySparrow

APRIL 11, 2023

In this article, we will look at a survey tool from one of the biggest brands in the world – Microsoft. We’ll be exploring whether or not a Microsoft Forms survey lives up to the high expectations we usually have for this brand. An online survey creator, Microsoft Forms is a part of Office 365.

Net Promoter Score 52

Net Promoter Score Multi-Channel Feedback Social Media 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. .

2022 52

2022 Feedback Multi-Channel NPS 52

ViiBE Blog

APRIL 26, 2021

Half of the consumers surveyed by Zendesk said that just one bad experience would drive them to a competitor, and 80% will defect after multiple bad experiences. ViiBE’s ticketing solution uses tags to organize different calls under one related issue. Train your employees for customer satisfaction. Increase the lines of communication.

Contact Center 52

Contact Center Call Center Omnichannel Customer Satisfaction 52

Eptica

JANUARY 23, 2019

Author: Pascal Gauvrit - CTO In an era dominated by social media and smartphones, it is easy to write email off as yesterday’s channel when it comes to customer service. Date: Wednesday, January 23, 2019 Author: Pascal Gauvrit - CTO 4 reasons email is on the rise in 2019. Published on: January 23, 2019.

2019 62

2019 Social Media 2014 Consumers 62

Thematic

APRIL 29, 2024

Around 2014, I was an AI consultant when several companies asked if I could help them use AI to save time analyzing open-ended survey responses. Since survey responses are traditionally coded by market researchers, I spoke to several of them about how AI can help. They all raised the same concern: I don’t want a black box!

Feedback 62

Feedback 2014 Definition Reference 62

Thematic

APRIL 29, 2019

In this post we describe how you can use your customer feedback surveys to perform churn analysis. This time let’s look at one specific strategy in detail: churn analysis using customer surveys. Collecting customer feedback at scale means sending out surveys. Yes, people hate surveys. Why churn analysis matters.

E-support 85

E-support Feedback NPS Marketing 85

Grade.us

AUGUST 18, 2020

They can also answer questions, choose attributes, edit places, check facts, and write reviews. Remember when writing reviews to address specific aspects of the business for the sake of being helpful. Add photo tags. Google uses points and occasional perks to motivate its users. Here’s a 2 min. Share reviews.

Social Media 58

Social Media Events Connections Information 58

Eptica

NOVEMBER 6, 2019

They tell you via contact centers, open-ended answers on surveys and general conversation with your brand. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience and patient experience issues around the world.

Leadership 77

Leadership Net Promoter Score Contact Center 2019 77

Michelli Experience

APRIL 14, 2017

Anjali Lai writes in her Forrester report that several high-intensity emotions are tightly linked to consumer spend, brand preference, and brand love. It uses algorithms trained on thousands of hand-tagged posts on a social site, the Experience Project. Furthermore, this should be unique to each brand, survey, and even touchpoint.

Feedback 40

Feedback NPS Airlines 2016 40

transcosmos Information Systems

SEPTEMBER 5, 2018

Through this, you will be able to find if more of your customers post questions and complaints on Twitter while sharing photos and tagging your brand on Instagram. Sharing content on the regular on the company’s blog page boosts the likelihood of your social followers to engage with you about what you are writing about on social media.

Social Media 69

Social Media E-support Document Customer Service Strategies 69

Eptica

FEBRUARY 20, 2018

After all, it only takes a few seconds to write a tweet or post a message, so they expect similar promptness from the brand on the other end. 44% of consumers surveyed by Eptica wanted their Facebook query answered in 30 minutes , yet real-world testing found that the average response time from UK brands was 3 hours 25 minutes.

Customer Service 55

Customer Service Social Media 2018 2017 55

Gainsight

MAY 8, 2019

With Gainsight PX, you get a whole range of survey options to generate feedback right inside of your app. Here’s a quick breakdown of survey options for Gainsight PX compared to Pendo: Gainsight PX. NPS Surveys. Customer Effort Surveys. Customer Satisfaction (CSAT) Surveys. Custom Surveys. App Store Ratings.

2019 49

2019 Demo NPS Multi-Channel 49

Help Scout

DECEMBER 3, 2018

Recently I gave a talk to technical writers at Write the Docs Melbourne on how they can help their customer service colleagues improve their documentation, and in this article I want to share those ideas with you. David Domagalski, Technical Writer at Survey Gizmo. Why are knowledge bases often so. Reduce friction. Choose a champion.

Document 40

Document Reference Customer Service Customer Centricity 40

Gainsight

JANUARY 17, 2020

We tag each piece of feedback with the impacted account, the feature area, and its priority to the customer. Included is a detailed write-up of the customer story , so we have access to rich information. Those teams tag us when they come across feedback that’s worth our notice.

Feedback 117

Feedback Roadmap Demo ROI 117

ChurnZero

JANUARY 29, 2021

To my delight, they shared great tactics on how and when to take that initial pulse (via a weekly anonymous survey to all employees using 3-5 simple questions), as well as how to implement changes based on their findings. The customer should receive as much benefit (or more) from each conversation as you do.

Banking 98

Banking Customer Success NPS Customers 98