topic executives 
InMoment XI
JANUARY 12, 2023
However, I’ve been advising companies on this very topic for a long time, and while it’s not simple, what follows are a few best practices that can help you continuously and consistently achieve that goal in ways that are mutually beneficial to you and your clients. Executives and program stakeholders love customer-told success stories too.
InMoment XI
APRIL 27, 2023
to surface the most important topics and trends to help organizations take immediate action on their customer feedback. What’s so exciting about this technology is it reduces the time spent analyzing and helps immediately summarize key themes and topics, making it easier for businesses to get to the root cause quickly.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
APRIL 5, 2024
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. However, in other cases, response bias can be more pronounced, particularly if the survey topic is sensitive or if participants have strong opinions or motivations that influence their responses. What is Response Bias?
InMoment XI
JULY 20, 2023
Quick PSA from Jim: Creating surveys is an important topic, but I would be remiss if I didn’t mention that while surveys are a tried-and-true method of collecting customer feedback, they are not the only way (or the best way, in many cases) to hear from customers. If not, start that conversation with your executive stakeholders and team.
TechSee
JUNE 16, 2022
Tom is a highly accomplished and influential transformation and operations executive with extensive experience defining and driving world-class organizational strategies in diverse, fast-paced, and ever-changing global environments. You’ll find over 150 episodes covering every topic we could think of around the customer experience!
InMoment XI
SEPTEMBER 6, 2022
You may want to know what they like and don’t like, what makes them happy, sad, or angry, how they feel about specific topics, or anything else that gives you greater insight into their personality. Planning, executing, reporting, and analyzing the data you gather is expensive and demanding. Disadvantages.
ShepHyken
JANUARY 16, 2024
This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. I addressed spending time on the front line in my first book, Moments of Magic when I covered the All Aboard program in which executives spent one day each quarter with a salesperson visiting customers. It’s just our perception.
Expert insights. Personalized for you.
529 
Let's personalize your content