Experience Investigators by 360Connext

APRIL 2, 2015

I used this book as a guide when I started thinking about starting a podcast and it inspired me to think about more content strategies, like our webinar series. As always, Tom has so much knowledge to share and I’m so grateful he shared so much on our podcast! We’re Still People.

Sales 216

Sales Marketing Social Media Books 216

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

2021 52

2021 Roadmap Webinar Leadership 52

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. Customer Success webinars are no exception. We really love inSided’s Customer Success webinars because they are always engaging and fun.

Webinar 52

Webinar Customer Success 2021 Customers 52

Lithium

JULY 5, 2022

Labels house the type of content, or in other words - if it’s a thought leadership article, a product update, best practices, or webinars. You could then explore all other Atlas content that focuses on engagement rate whether it’s an article, forum, webinar, or podcast. You’ll also notice new Outcome Keywords below the labels.

Leadership 52

Leadership Webinar NPS Blog 52

Lithium

MAY 3, 2022

In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest today is none other than Legendary Khoros Titan, Claudius Henrichs (Claudius ) , Head of Community at Dataiku. Advanced CX Insights Webinars Watch now.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Natalie Petouhof

OCTOBER 31, 2022

Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. 4 Key Ways to Stabilize Your Business.

Social Media 52

Social Media Webinar Leadership Books 52

Lithium

SEPTEMBER 5, 2023

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty ​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Webinars & Events Some event areas are limited to Khoros customers only.

2023 52

2023 Webinar Metrics Social Media 52

Lithium

AUGUST 3, 2021

Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now. Advanced Communities product webinars Watch now. Sign up now Influence our roadmap. Available On Demand. Communities.

2021 52

2021 Webinar Events Download 52

GetFeedback

JULY 19, 2019

In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her?

Customer Experience 272

Customer Experience 2011 Books Customer Journey 272

Beyond Philosophy

FEBRUARY 8, 2018

To learn more about customers’ irrationality and how this and other critical psychological concepts affect our behavior as customers, watch a recording of our FREE, 60-minute webinar, “ The Intuitive Customer: 7 Imperatives for Moving Your CX to the Next Level ,” To download, please click here. Are You Irrational?

Books 135

Books Consulting Webinar Download 135

Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

Playvox

MARCH 1, 2022

As one of our recent webinar presenters put it, “No matter how big the meal, I’ll still be hungry tomorrow.” The best contact center learning management systems enable multimedia eLearning, which means agents can learn skills from: Videos eBooks Webinars Podcasts Slide decks Articles Livestream instructor-led training.

Contact Center 83

Contact Center Call Center Webinar ROI 83

Lithium

JANUARY 4, 2022

Conversations, not clicks: Tipsheet In this tip sheet, we’ve compiled tips for building conversations into your digital strategy from our recent webinar, Conversations, not clicks: How bots and messaging drive revenue. Webinars & Events. Advanced CX Insights Webinars Watch now. Advanced Marketing Webinars Watch now.

2022 52

2022 Webinar Events Contact Center 52

ClientSuccess

NOVEMBER 2, 2020

The Human Duct Tape Show Podcast. Hosted by five-time Chief Customer Officer Jeanne Bliss, the Human Duct Tape podcast is the best of both worlds: engaging podcast and customer success strategy. Here are some additional resources from ClientSuccess : The Customer Success Webinar Series. Customer Success eBooks.

Customer Success 70

Customer Success Chief Customer Officer 2020 2021 70

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. Webinars, books, conferences are certainly great ways to learn about experience management.

Customer Experience 59

Customer Experience Webinar Books NPS 59

Think Customers

JANUARY 10, 2024

To set the hook and ensure viewers didn’t switch over to another channel, a series of videos from disgruntled consumers and podcasters brought to life just how frustrating it is to wait on hold, get transferred to another person, or the worst insult: “All lines are busy. Her introduction was designed to be relatable to the 5.2

Contact Center 52

Contact Center Healthcare Banking Webinar 52

Lithium

JANUARY 3, 2023

Podcast] Using Feedback to Fuel Progress, with LogRhythm’s Matthew Cowan This week we sit down with Matthew Cowan , Community and Knowledge Manager for LogRhythm. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Take a tour of our Accelerated Community Management solution.

2023 52

2023 Events Contact Center ROI 52

ClientSuccess

NOVEMBER 11, 2021

Additional topics could include: Upcoming events, webinars, podcasts, and more. As we have slowly but surely adapted to the new, ultra-connected world, webinars have emerged as a critical channel for delivering engaging content – without having to meet in person. New customer case studies. Data and insights.

Marketing 52

Marketing Webinar Blog Leadership 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. 5 Must-Hear Podcasts for Community Managers. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Getting started. Starting Out on the Community Journey. 5 Examples of Great Online Communities and What Makes Them Work. Staying Current. Community Growth. Engagement.

Webinar 52

Webinar 2019 2020 Measurement 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. 5 Must-Hear Podcasts for Community Managers. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Getting started. Starting Out on the Community Journey. 5 Examples of Great Online Communities and What Makes Them Work. Staying Current. Community Growth. Engagement.

Webinar 52

Webinar 2019 2020 Measurement 52

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Content is delivered through an online community platform, podcasts and weekly calls. The Totango online community includes our blog and other resources such as white papers, reports, on-demand webinars, and a learning hub to help you get the most out of our CS platform.

2022 116

2022 Customer Success White Paper Social Media 116

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. One of the significant discussions we had in that webinar was about customer intent. Try my podcast, The Intuitive Customer instead.

Retail 160

Retail Online Experience Interaction Technology 160

Lithium

MARCH 7, 2023

Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

2023 52

2023 Omnichannel Webinar Social Media 52

Beyond Philosophy

JANUARY 2, 2019

On my recent podcast , I shared the following seven issues that are causing this situation. You could send them our podcast , have your coworkers listen to other podcasts or watch videos about Customer Experience. Sign up for webinars. Send around blogs and share podcasts on Customer Experience.

Net Promoter Score 156

Net Promoter Score Customer Experience Hospitality Consulting 156

Beyond Philosophy

MARCH 4, 2019

We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast. Zhecho Dobrev and I will host a webinar on F acial recognition for measuring customer emotions in real time on March 13, 2019, at 11 am Eastern. Register here to join us.

2005 102

2005 Measurement Consulting Technology 102

Experience Investigators by 360Connext

DECEMBER 17, 2014

Bookmark this blog and subscribe to the Crack The Customer Code podcast ! Stay tuned for details on how to accomplish more than most do in a year by taking our upcoming 30 Day CX Challenge and joining us for our 2015 Webinar Series. Make 2015 the year to fix them. Keep learning!

2015 306

2015 Customer Experience Customer Journey Mapping Customer Journey 306

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Learn more about the story behind Patient Connect and the ambitious goals Grace has for the solution in the coming years by listening to our latest Ideas to Innovation podcast today.

Healthcare 52

Healthcare 2008 2030 Connections 52

Beyond Philosophy

JANUARY 15, 2018

To learn more about how the Prospect Theory’s first concept of Reference Points can make or break your Customer Experience, including practical advice we can learn from this important concept, click here for a FREE replay of our brief webinar. Also, listen to our Intuitive Customer Podcast. To listen in, please click here.

Reference 145

Reference Hotels Webinar Brands 145

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. I started guesting more on podcasts, webinars, and online event panels. Be more proactive about asking for introductions.

Social Media 94

Social Media Webinar Events Connections 94

SurveySparrow

APRIL 11, 2021

Have they attended any webinars or demos? Organize a webinar where you share valuable information with your target market. You can try sharing customized email surveys to sign them up on your website/for your webinars with SurveySparrow. The number of podcast attendees, 3. How many times have they opened emails from you?

Social Media 98

Social Media Metrics Webinar Demo 98

Gainsight

SEPTEMBER 22, 2023

Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar? Thought Leadership Think of any well-established company. What do they have in common?

Competitive Advantage 52

Competitive Advantage Leadership Webinar NPS 52

Beyond Philosophy

JANUARY 17, 2018

To learn more about how these concepts apply to Customer Experience, watch the FREE webinar recording here and listen to our Intuitive Customer Podcast. These informative podcasts are designed to expand on the psychological ideas behind understanding customer behavior. To listen in, please click here .

Entertainment 125

Entertainment Workshop Customers Consulting 125

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Download three podcast episodes at the beginning of every week. Podcasts for Product Managers. Podcasts for Product Managers.

Books 80

Books Blog Management Leadership 80

Beyond Philosophy

FEBRUARY 5, 2018

To learn more about how you can apply these concepts to improve your Customer Experience, join our FREE webinar tomorrow and listen to our Intuitive Customer Podcast. These informative podcasts are designed to expand on the psychological ideas behind understanding customer behavior. To listen in, please click here .

Consulting 100

Consulting Banking Webinar Technology 100

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. inSided’s cutting edge technology makes them an ideal partner for us,” noted ESG CEO Michael Harnum.

Customer Success 52

Customer Success 2009 Webinar Consulting 52

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Webinar 106

Webinar Books Blog Presentation 106