Beyond Philosophy

JULY 16, 2020

Today, we decided to address memory and how crucial it is to enhance your customers’ recollections of their experience with you. She, along with colleagues, published about the Return Trip Effect. Chen and her colleagues decided to show this effect and determine what causes it. I’m obsessed with memory.

Events 194

Events Books Consulting Feedback 194

BirdEye

APRIL 19, 2023

You’ve worked for years for a big company, but it’s just not the career you want. It’d be great to work for yourself, but how do you go about finding a small business idea that actually works? But first, let’s go over what makes a small business idea worth pursuing. We’re here to help.

2023 97

2023 Social Media Consulting Events 97

BirdEye

DECEMBER 8, 2023

In this article, we’ll explain what makes a stellar follow-up email and provide 16 follow-up email examples and templates to boost engagement and drive sales. Table of contents What is a follow-up email? Need a quick answer? I haven't heard back from you or your team. I am here to help!

Demo 109

Demo Events Communication Feedback 109

SurveySparrow

MAY 3, 2024

For that, you will need to clearly understand your customers and offer satisfying services at each touchpoint. Not to mention maintaining a good customer relationship. How can you do this? Surveys are one to go about it, and the other is CRM. But what if you combine them together?

2024 52

2024 Demo Events Feedback 52

Michel Falcon Experience

APRIL 2, 2020

Having not built the right team from the beginning can cause you to have to rebuild. Stay in Touch (overcommunicating is a good thing). If your team has downsized because of current market conditions than I would create a communications plan (you don’t need to hire a pro for this). Think About Your Labour Forecast.

Events 158

Events Airlines Leadership Insurance 158

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Beyond Philosophy

JANUARY 8, 2021

It is not often in life that you get the opportunity to reset things. Now, we can decide what parts of the change we want to keep to respond to what customers want now. When we can return to a pre-pandemic way of life, what happens with your Customer Experience? The first one comes from an example of what not to do.

Customer Experience 179

Customer Experience Workshop Travel Consulting 179

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Totango

AUGUST 25, 2022

First, we’ll examine what SaaS customer engagement is and how it incorporates the strategy of “land and expand.” What Is SaaS Customer Engagement? For example, you can: Extend premium upgrade offers to freemium customers. For example, you can: Extend premium upgrade offers to freemium customers.

Customer Engagement 98

Customer Engagement Engagement Net Promoter Score Metrics 98

SurveySensum

OCTOBER 16, 2023

You successfully organized your event! However, do you know for sure whether it was a success or not? Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. Moreover, this is beneficial for future events. Congratulations!

Events 52

Events Feedback Social Media Consumers 52

Beyond Philosophy

OCTOBER 29, 2020

You can have a great philosophy, deliberate strategy, and cunning tactics to inspire customer-driven growth, but if you don’t change your culture, they won’t work. Changing the culture within your organization is vital if you want to deliver a Customer Experience that fosters customer loyalty and retention.

Culture 167

Culture Airlines Call Center Customer Centricity 167

BirdEye

AUGUST 3, 2023

However, it’s not just about wishful thinking; it’s about understanding the key metric to make this dream a reality – the customer satisfaction score (CSAT). Customer satisfaction is not just a feel-good metric; it directly impacts a business’s bottom line. How to measure CSAT score?

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Net Promoter Score 98

Thematic

MAY 5, 2024

Qualtrics X4 Summit is the most attended customer and employee experience event. The unique thing about Qualtrics X4 is the lineup of speakers. At each event, there will be someone you look up to, a politician, a sportsperson, a businessman. I’ve already written about what it’s like to attend Qualtrics X4.

2024 48

2024 Events NPS Definition 48

BirdEye

MARCH 24, 2023

In today’s fast-paced, ever-changing business landscape, staying ahead of the game requires more than just a good idea and a solid product. In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead.

2023 98

2023 Return on Investment Social Media Sales 98

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. It’s an environment where shoppers feel understood and valued at every touchpoint. Why does this matter so much?

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Lumoa

AUGUST 18, 2022

“How likely would you recommend (insert business name) to someone?” Somehow, it feels like it’s a DeJa’Vu moment happening daily because as what every company tells its customers, “Your opinion matters” or “You are important to us”. The question is, what can a business do to turn things around?

Customer Journey Mapping 83

Customer Journey Mapping Customer Journey Feedback Voice of Customer 83

Magellan Solutions

AUGUST 16, 2023

How do you ensure their loyalty remains with your company? Show your care for customers differently and make them feel you treasure their business efforts. Strategize your loyalty Please plan, plan it well. Look at your current business plan and find ways to enhance customer retention.

Seminar 52

Seminar E-support Call Center Loyalty 52

SurveySparrow

JANUARY 31, 2024

But what if there are alternatives to net promoter score? This blog will look into five NPS alternatives and why you should use them. This blog will look into five NPS alternatives and why you should use them. But first… What is NPS? You have arrived to review your options. What does that mean?

Net Promoter Score 52

Net Promoter Score NPS Effort Score Metrics 52

Russel Lolacher

MARCH 29, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. And if you don’t have them, you’re going to suck or stall.

Social Media 98

Social Media Leadership Communication Culture 98

SurveySparrow

JUNE 3, 2022

So, you’re planning this killer event, and you need to know what your audience is thinking. Well, pre-event survey questions are a great place to start. In this article, we will: Learn what a pre-event survey actually does. What is a pre-event survey? Event timings.

Events 52

Events Seminar Webinar Entertainment 52

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Events 78

Events Sales User Experience Social Media 78

Retently

APRIL 6, 2022

But how do you prevent situations like that from getting out of hand? By keeping track of customer satisfaction throughout the customer journey to see when you need to address complaints and implement feedback to keep them satisfied. . So, what is CSAT? How to Calculate CSAT ? CSAT Meaning.

Definition 158

Definition 2022 Customer Satisfaction Healthcare 158

BirdEye

SEPTEMBER 29, 2023

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. The right buyer personas can help you become an efficient and smart business in your industry.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

Call Experts

OCTOBER 5, 2023

To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

SurveySparrow

FEBRUARY 18, 2024

What is it that’s making you look for a Customer Thermometer Alternative? Do you find it complex, or is it too simple for your liking? Or perhaps, you want something new to try out. You have arrived at the perfect place my friend. You need to know what we’re getting into right?

2024 52

2024 Multi-Channel E Commerce Tourism 52

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. And if you don’t have them, you’re going to suck or stall.

Social Media 98

Social Media Leadership Culture Communication 98

Beyond Philosophy

FEBRUARY 25, 2021

You could say that Pine changed my life. So, you can imagine my excitement when I hosted him on a recent podcast. Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. The Migration to Hybrid Events.

Events 78

Events Presentation Books Consulting 78

SurveySparrow

FEBRUARY 9, 2024

Every customer who comes to you has a unique story that influences their journey and impacts their purchase decision. But if they are considering your brand, it means they think your product or service has exactly what they need. Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible?

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

SurveySparrow

DECEMBER 8, 2023

We will discuss the most valuable types of forms, their features, and all you need to know about them. Here’s a sneak peek at the topics we will cover in this blog: All That You Need to Know About Forms 8 Types of Forms Best Practices Off we go! What is a Form? Not at all!

Engagement 52

Engagement Magazine Events Feedback 52

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. What is NPS, CSAT, and CES?

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

SurveySparrow

MARCH 19, 2024

The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. How can you do that? By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. In-app feedback.

Feedback 52

Feedback User Experience NPS Touchpoint 52

BirdEye

JULY 10, 2023

While it may be a part of your marketing strategy, you might not be tapping into it as effectively as you can. It can help you discover what rivals are saying and offering customers, along with gaining insights into their operations. It’s about discovering what your business is doing right and where it can improve.

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

Magellan Solutions

MARCH 19, 2024

Or do you prioritize freedom of speech above all else? About 60% of social media users want more control over the posts they see on their feeds. About 60% of social media users want more control over the posts they see on their feeds. But how can you, as a business owner, use content moderation to your advantage?

Social Media 52

Social Media Marketing Advertising Brands 52

Thematic

MARCH 13, 2023

Have you ever heard of Burning Man? It's a festival known for being the most unconventional event in the US. Well, I've been there, and let me tell you, Qualtrics X4 is a lot like that. It's a conference full of surprises, where you can expect the unexpected.

Entertainment 62

Entertainment Events 2023 Advertising 62

ChurnZero

MARCH 25, 2022

Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. Create a transition plan. Execute the plan and schedule introductions. The show must go on.

Books 98

Books Touchpoint Customer Success Customers 98

Help Scout

MAY 18, 2021

Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Though phone support may be what many think of for live support, there’s another option: live chat. How does live chat work? There are benefits and disadvantages for both.

Multi-Channel 113

Multi-Channel Document Customers Social Media 113

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. But what are customer advisory boards? How do they work? What kinds of businesses create CABs?

Roadmap 118

Roadmap Feedback B2B Interaction 118