Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience
CX University
SEPTEMBER 18, 2018
A 2005 study concluded that work engagement is linked to performance and customer loyalty (Salanova, Agut & Peiró, 2005). Conclusions: Create meaningful work with the employment brand. Make sure that employees agree with the values of the employment brand. ensures that senior leaders set the strategic direction, 2.
Let's personalize your content