Second to None

MARCH 8, 2019

Similarly, a 2015 Glassdoor study found that firms ranked on their “Best Places to Work” list overshadowed the S&P 500 from 2009-2015 by as much as 123.3 times as likely to leave their current employer, 13 percent less confident in their performance, and half as likely to create performance plans with managers. [3]

2015 48

2015 2009 Financial 2018 48

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. It was that there was a new level of open, honest, genuine and authentic communication.

ROI 49

ROI 2009 2008 2016 49

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Measurement 40

Measurement Effort Score 2009 Webinar 40

SurveySparrow

DECEMBER 11, 2020

Pizza Hut managed to increase their sale by a whopping 61%, and Taco Bell increased by 40%. During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%.

Advertising 52

Advertising Social Media 2009 Brands 52

Customer Bliss

MARCH 23, 2022

In 2009, Netflix made cultural history when then chief talent officer Patty McCord and CEO Reed Hastings created a 124-page PowerPoint document entitled “Netflix Culture: Freedom & Responsibility.” Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval.

Culture 139

Culture 2009 Document Travel 139

C Space

MAY 4, 2020

These informal groups, usually formed and run online, are providing key daily services, such as picking up and delivering groceries and medications, and helping communities stay connected as people practice social distancing to slow the infection’s spread. “We In March, its global sales plummeted 43% from the previous year.

2020 52

2020 Brands Airlines E Commerce 52

Magellan Solutions

DECEMBER 11, 2023

It is where the spark of innovation ignited. Nuance Communication, a Fortune 500 company, later acquired this. In 2009, Magellan Solutions landed a significant contract with AT&T. They started by handling directory assistance and grew to manage eight lines of business for a Fortune 500 giant.

Leadership 52

Leadership 2008 Call Center 2001 52

Qualtrics

JUNE 6, 2019

Alicia Tillman – Tillman is the Chief Marketing Officer (CMO) of SAP and has 20 years of hands-on marketing executive leadership and general management experience. Ann Lewnes – Lewnes is the CMO of Adobe and is responsible for Adobe’s marketing and communications efforts worldwide.

Brands 33

Brands Leadership Books 2018 33

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

FEBRUARY 15, 2022

His interactions provide real-world experiences to give frontline workers so they can manage customers and develop meaningful relationships and brand loyalty with them. Bruce Temkin is a renowned expert in customer experience management who specializes in all aspects of customer-centricity. Blake Morgan. Bruce Temkin. Martin Hill.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Qualtrics

NOVEMBER 18, 2019

In 2009 he won the ARF (Advertising Research Foundation) Great Mind In Innovation award. However, the rise of scientific management in the early part of the 20th century, led to scientifically oriented researchers. eBook: 8 Innovations to Modernize Market Research. So, that’s exactly what they did.

Marketing 36

Marketing 2009 Consulting Insights 36

Customer Interactions

NOVEMBER 15, 2012

I was excited to learn that the newest release of our NICE Inform incident information management solution received an APCO Hot Products Award. This is the second time NICE Inform has been recognized as an APCO ‘hot product,’ the first time being in 2009.

Information 28

Information 2007 2009 Innovation 28

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. How can organizations support their employees—and manage the business risk? Without proper management and leadership, constant change can be exhausting. So what has to happen?

Net Promoter Score 52

Net Promoter Score Healthcare 2021 2009 52

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. Amity sat down with Karin Ronde , Manager of Client Success at Uber Eats to ask her about all things Customer Success. I manage the Account Management and Onboarding teams that work with the restaurants on ensuring their success.

Customer Success 71

Customer Success Webinar Metrics Customers 71

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. The future is urgently calling for us to shift to company-wide alignment with CX. Here’s why: CXM Status Quo.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

C Space

JANUARY 18, 2021

And if Netflix’s past is anything to go by, the next innovation is just around the corner. As consumers experienced long lines for groceries and scarcity for the first time in decades, it’s little wonder that stores that managed their supply-chain and customer relationship successfully through the volatility are front of mind.

Engagement 116

Engagement 2020 2021 Financial 116

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. Vend helps over 15,000 customers worldwide easily manage and grow their business in the cloud. A friend actually sent me the job posting for a Customer Success Manager (CSM) at Vend.

Customer Success 91

Customer Success Retail Chief Customer Officer E Commerce 91

Answer Dash

JANUARY 9, 2019

I’ve been lucky enough to work in some type of “customer” area since 2007, starting off in the conference industry, then media about customer management (that’s what we called it), moving on to work in customer service for a Fortune 100 tech company for two years and focusing purely on customer experience thought leadership for the last three years.

2019 82

2019 Customer Experience Insurance Retail 82

SmartKarrot

JANUARY 18, 2022

Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. In addition to HR and payroll, the firm offers services like applicant tracking, leave and attendance management, time tracking, and more. Found in 1996 by Sridhar Vembu, Zoho Corporation Pvt Ltd. IBSFintech.

2011 11

2011 E Commerce E-support 2008 11

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Upon meeting their criteria, Boastcapital’s algorithm tracks and manages the businesses’ expenditure on R&D projects. Founded in: 2017.

2006 10

2006 2003 2010 2005 10

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. ” 2. Coveo.

Contact Center 116

Contact Center Customer Satisfaction Technology Call Center 116

Qualtrics

NOVEMBER 11, 2019

Nate Leach (NL): I’m Nate Leach, a Principal Customer Success Manager in our Seattle office. I retired in 2009 and was an entrepreneur and author before coming to the mighty Qualtrics. Catherine Nuar (CN): I’m Catherine Nuar, an Operations Program Manager based in Provo. Thanks for agreeing to share your career advice!

2009 30

2009 2012 Leadership Consulting 30