Tricia Morris

OCTOBER 1, 2015

The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service. Everyone knows that real estate is all about location, location, location. But are customer service preferences and expectations?

2015 97

2015 Customer Expectations Customer Service Poor Customer Service 97

Beyond Philosophy

MARCH 16, 2015

If you enjoyed this post, you might be interested in the following blogs: Why Publicity Stunts Aren’t Always Great for Customer Experience. Colin is an international author of four bestselling books and an engaging keynote speaker. The post 7 Signs of Decline for the CX Movement in 2015 appeared first on Beyond Philosophy.

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2015 CEM 2002 Books 122

Tricia Morris

NOVEMBER 13, 2015

For November and December 2015, U.S. According to LoyaltyOne’s October 2015 survey of more than 1,000 consumers, 47% of Cyber Monday shoppers said they’d be reluctant to make an in-store holiday season purchase from a retailer with whom they have an unhappy online experience. will rise between 6 and 8% this year. billion holiday haul.

2015 77

2015 Customer Service E Commerce E-support 77

Beyond Philosophy

NOVEMBER 17, 2014

As a result, Employee Engagement is slipping as well, which is a problem for Customer Experience. The article reports that a mere 30% of Americans “feel engaged at work,” according to the 2013 Gallup poll, leaving the remainder somewhere between indifferent and disgruntled. What Walmart and Google Show Us About Employee Engagement.

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Engagement ROI 2014 2013 164

Talkdesk

FEBRUARY 11, 2015

Is your customer-centric team actively working on providing better customer service in 2015 ? Below are the top six customer service trends for 2015 according to Forrester : 1. According to Forrester, emerging customer support channels such as mobile and web self-service and video chat will gain momentum in 2015.

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2015 Customer Service Customer Centricity Social Media 66

Think Customers

SEPTEMBER 20, 2015

Here's my list of the most noteworthy customer experiences from the summer of 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

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2015 Customer Experience Blog Customers 107

Storyminers

JANUARY 22, 2015

I’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders.

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2015 White Paper Customer Experience Customer Experience Design 65

Experience Investigators by 360Connext

MARCH 31, 2015

As some of you who follow this blog may know, I took the CXI® magnifying glass with me to South By Southwest Interactive this month to scout for customer-focused themes within the latest tech trends. SXSW 2015 was no exception. Trends are always a big part of SXSW , but each year it comes down to people.

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Technology Customer Experience Social Media 2015 265

Tricia Morris

SEPTEMBER 15, 2015

A newly-released 2015 U.K. On September 29, 2015, join us for the first view of the results from our Global State of Multichannel Customer Service Report which compares and contrasts customer service expectations and preferences from the U.K., The post INFOGRAPHIC: 2015 U.K. the United States, Brazil and Japan.

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2015 Customer Service 2010 Webinar 79

Eptica

JANUARY 6, 2016

Date: Wednesday, January 6, 2016 What were the key customer experience topics in 2015? However, before exploring some of these trends in future blog posts, I’d like to take the opportunity to review 2015 – specifically some of the most popular topics covered by the Eptica blog. Published on: January 06, 2016.

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2015 Customer Experience 2016 Social Media 50

ijgolding

DECEMBER 30, 2014

There are now 129 CCXPs around the globe – these numbers will increase dramatically in 2015. Regular followers of my blog will have read a number of stories this year that are embarrassing to digest. So what should we be looking for in the world of Customer Experience in 2015? Some things will have worked.

2014 85

2014 2015 Customer Experience Customer Experience Professionals 85

Experience Investigators by 360Connext

DECEMBER 31, 2014

2015 is locked and loaded, right? We have big plans ourselves in 2015. See you in 2015. B2B Blog Customer Engagement Customer Experience Featured customer service Education leadership linkedin loyalty membership webinars' All set with your shiny new strategies and bold new plans? ” We’ve all been there.

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2015 Webinar Entertainment Leadership 247

Experience Investigators by 360Connext

JANUARY 23, 2015

Social Customer Care: Best Practices for Major Engagement. 30, January 2015. Are you ready to engage with customers on social media? Blog Communications Customer Engagement Customer Experience customer service Featured free webinar linkedin marketing social customer care Social Media webinar'

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Customer Care Social Media Marketing Webinar 299

Think Customers

DECEMBER 27, 2015

As we near the end of 2015, it's time to look back at the year's customer experience successes and failures in the hope that companies don't disregard them and that true learning develops from these mistakes. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

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2015 Customer Experience Blog Customers 72

Think Customers

JUNE 24, 2015

But, for Mountain American Credit Union (MACU), Bronze winner in the Innovation in Customer Insight category of the 2015 Gartner and 1to1 Media Customer Experience Excellence Awards, collecting both solicited and unsolicited feedback has become central to advancing customer and employee engagement. 1to1Media.com/weblog.

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Insights Engagement 2015 Innovation 75

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. A photo posted by Jeannie Walters (@jeanniewalters) on Mar 14, 2015 at 1:04pm PDT. . We read blogs, follow influencers, attend networking events, yes. This was my sixth visit to SXSW. It is not dead.

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Interaction 2015 Innovation Fashion 275

Influitive

OCTOBER 11, 2015

Marketers know that finding ways to increase customer engagement is good for the bottom line. Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. Loyal customers draw in more customers.

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Customer Engagement Loyalty Engagement Social Media 111

ChurnZero

FEBRUARY 4, 2022

Engaging your investors starts by understanding what they care about. If perceptual or stylistic barriers are holding you back from engaging with investors, reframe your story. In this article, we share Kristen’s best advice on how you can use metrics to reframe your customer stories, so they’re primed for investor engagement.

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Metrics Customer Success Engagement Customer Satisfaction 98

ShepHyken

DECEMBER 8, 2017

This week we feature an article by Mansi Bhatia who looks at ways organizations can transform contact centers into a customer engagement center. I like the idea of a customer engagement center. – Shep Hyken. This shift will provide an opportunity to engage with the customer, gain useful insight and build brand loyalty.

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Contact Center Customer Engagement Blog Engagement 45

Comm100

MARCH 2, 2022

Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority. Why is member engagement so important to credit unions? To deliver this level of service, member engagement is critical. Table of contents. Current members are ‘phygital’.

Engagement 52

Engagement Omnichannel Banking E-support 52

Experience Investigators by 360Connext

MARCH 24, 2015

Mike Zarin (@zarin) March 24, 2015. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. Blog Customer Experience Featured Opinion Recent News brand image Conference data innovation leadership speaking' So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS. Think about where you want to go.

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Insights Customer Experience Customer Journey Mapping 2015 236

GetFeedback

JULY 11, 2018

In order to bridge it, you need a clear customer engagement strategy. In 2015, Digiday conducted a study on customer satisfaction and found that, while the majority of brands believe they provide a superior customer experience, nearly 65% of their customers feel frustrated and misunderstood. appeared first on Blog - GetFeedback.

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2015 Social Media Customer Satisfaction Customer Centricity 207

Experience Investigators by 360Connext

JANUARY 26, 2015

While many of the readers of this blog (that’s you!) And customers simply don’t understand the way hiring thousands of customer-facing employees increases the chances of having less engaged, unhappy brand representatives. Social Customer Care: Best Practices for Major Engagement. 30, January 2015. It''s FREE!

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Customer Experience Social Media Leadership Airlines 274

CX Journey

NOVEMBER 12, 2015

Joining 200 others, I spent Moments of Truth Day 2015 (part of NCSW ) here, thanks to Rant & Rave. All in all, it was an engaging day that was clearly popular. Most businesses now recognise that genuinely engaging your employees is a key to improving customer experience. But it works well.

2015 63

2015 Workshop Airlines Insights 63

Think Customers

DECEMBER 8, 2014

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Engagement Customer Experience Customer Strategy Emerging Trends Employee Engagement Marketing businessdisruption digitaldisruption disruptingbusinessin2015 technologydisruption' 1to1Media.com/weblog.

2015 81

2015 Innovation Customer Engagement Blog 81

CX Journey

JUNE 23, 2015

It appeared on their blog on January 22, 2015. Because when 70% of our workforce is "not engaged" or "actively disengaged," according to Gallup, we cannot expect to have a great customer experience. If your employees aren't engaged, it will be very difficult for them to delight your customers. It doesn't work that way.

Engagement 81

Engagement Airlines Employee Experience 2015 81

TechSee

JUNE 16, 2022

Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use. Follow on LinkedIn. Follow on LinkedIn. Michelle Duerst, VP Analyst at Gartner.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

GetFeedback

DECEMBER 27, 2018

So in order to gather the customer feedback they need, companies have to craft surveys that engage their respondents from start to finish. To increase engagement, surveys need to live where your customers live: on their phones. Mobile-only internet users surpassed desktop-only in 2015 —a major landmark in the mobile space.

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Net Promoter Score Feedback 2015 2010 225

Experience Investigators by 360Connext

APRIL 6, 2015

Kaisa Ilola (@KaisaIlola) March 25, 2015. Blog Customer Engagement Customer Experience Featured Opinion branding change management guest post linkedin' That choice even makes the longer drive to the Safari Park a part of the customer’s expectation. Great “behind the scenes” visit to San Diego Zoo.

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Customer Experience Customer Experience Professionals 2015 Roadmap 270

Experience Investigators by 360Connext

APRIL 23, 2015

Jon Galloway (@jongalloway) April 12, 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Thanks, @TripIt ! —

Social Media 218

Social Media Travel Rewards Programs Innovation 218

GetFeedback

NOVEMBER 20, 2018

According to Campaign Monitor , 53% of emails were opened on mobile devices in 2015. Adding a question to your subject line is a great way to engage recipients. The post 5 Survey Email Subject Line Strategies to Boost Open Rates appeared first on GetFeedback Blog. Don’t be wordy—get right to the point.

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2015 Culture Advertising Feedback 246

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Robert Schmid (@roberteschmid) January 7, 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Marketing 250

Marketing Innovation Transportation Demo 250

Customers That Stick

DECEMBER 22, 2014

The holiday season is upon us, and we’d like to express our appreciation and gratitude for your engagement with CTS this past year! We thank you for being a part of the CTS community and for sharing your customer service experiences with us here on the blog, on social media, and through email. Blog Uncategorized'

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2015 Social Media Blog Customer Service 99

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? Those question are: 1) Really? correlation.

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Engagement 2006 Customer Experience 2012 104

Experience Investigators by 360Connext

MARCH 16, 2015

We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! Blog Customer Engagement Customer Experience Featured conferences customer experience speaker customer feedback events linkedin SXSW technology webinar'

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Events Customer Experience Webinar Telecommunications 223

Think Customers

NOVEMBER 7, 2014

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperiencepredictions forresterpredictions futureofcx' 1to1Media.com/weblog.

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2007 2015 2014 Loyalty 88

Think Customers

MARCH 8, 2015

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy 2015gartner1to1mediacustomerexperienceexcellenceawards customerexperienceleaders cxstrategy' 1to1Media.com/weblog.

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2015 Retail Leadership Loyalty 74