Avaya

NOVEMBER 4, 2016

Unified Communications is migrating from being seen as a business enabler to being seen as a standalone competitive advantage—be that through speed to market or even the generation of brand new services. For midmarket businesses developing and harnessing these advantages, Avaya IP Office™ 10 is a significant advancement.

Competitive Advantage 87

Competitive Advantage 2015 User Experience Communication 87

Provide Support

SEPTEMBER 12, 2016

A kind greeting can become a competitive advantage for your business. © 2003 - 2015 Provide Support LLC. The first greeting may become a decisive factor for your website visitors to stay and continue purchasing or to leave. It tells customers who you are and how you feel and what kind of service to expect from you. Read more.

Customer Service 77

Customer Service 2003 Competitive Advantage 2015 77

The DiJulius Group

JANUARY 13, 2015

2015 has to be about how you are going to make your Customer Experience your distinct competitive advantage. Customer loyalty is your organizations strongest asset.

Competitive Advantage 51

Competitive Advantage 2015 Leadership Loyalty 51

BirdEye

JUNE 21, 2023

But your competition analysis doesn’t just tally rivals that might hurt the longevity of your business. With it, you can create an effective marketing strategy to help increase brand awareness and, ultimately, gain a competitive advantage, all based on the revelations you learn. Detailed competitor analysis is empowering.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

C3Centricity

JULY 26, 2018

Remember winter storm Juno in the USA in 2015? In just ten simple steps you can turn your trend following into a powerful competitive advantage that will surprise competition and delight your customers. This post is based upon one which first appeared on C³Centricity in October 2015.

Competitive Advantage 48

Competitive Advantage Advertising 2015 2013 48

Customer Bliss

MARCH 30, 2017

Wendy’s opened their own customer experience lab, called 90 Degree Labs , in May 2015 in Columbus, OH. In early 2015, they invited 200 top-performing individuals from all departments to conduct “immersion exercises” in the customer experience lab, usually around frustrations that customers might be feeling with various processes.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

Eptica

SEPTEMBER 3, 2015

Date: Friday, September 4, 2015 Why your CEO should work a shift in the contact center. Published on: September 04, 2015. Author: Anne-Merete Jensen In competitive markets, customer service is often the most important differentiator. You need to make customer service everyone’s job.

Contact Center 68

Contact Center Chief Customer Officer Social Media 2015 68

Michel Falcon Experience

OCTOBER 23, 2014

Professionals that want a competitive advantage against their peers to earn that next promotion and raise. January 2015. The product is launching in January 2015. Any entrepreneur who wants to “hack” (find a more efficient means) their way to greater business success. How might the academy earn you a raise?

2015 154

2015 Competitive Advantage Employee Experience Customer Retention 154

Natalie Petouhof

MARCH 6, 2017

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. In 2015, Susan was named to TIME’s list of the 100 most influential people in the world. Santa Cruz and an M.B.A. from U.C.L.A.

Culture 40

Culture Competitive Advantage 2015 2012 40

Up Your Service

MARCH 5, 2016

When the idea of staying open longer appears to be a competitive advantage, it pays to consider — what do your customers, and employees, truly value? REI experienced a 10 percent bump in online traffic on Thanksgiving, and a 26 percent rise on Black Friday online sales in 2015. Value created for everyone.

Customer Service 66

Customer Service Banking Retail Competitive Advantage 66

West Monroe

MARCH 27, 2017

While this number dropped from 6,270 FDIC-Insured banks in September of 2015, total assets actually increased from $15.8 trillion in 2015 to $16.7 This transparency gains the trust from a client, bringing the first of many competitive advantages of CRM to the table. trillion in 2016.

Banking 40

Banking White Paper Loyalty Customer Centricity 40

ClearAction

NOVEMBER 27, 2018

This mature approach aims to grow customer lifetime value and long-term sustainable competitive advantage 1 , as pointed out in the first article of this six-part series: Customer-Centric Marketing: Step Up Performance. 2 Going Beyond Customer-Centric Marketing , Forbes, Christine Crandell, 2015.

Customer Centricity 74

Customer Centricity Marketing Competitive Advantage Events 74

Up Your Service

MARCH 5, 2016

When the idea of staying open longer appears to be a competitive advantage, it pays to consider — what do your customers, and employees, truly value? REI experienced a 10 percent bump in online traffic on Thanksgiving, and a 26 percent rise on Black Friday online sales in 2015. Value created for everyone.

Customer Service 40

Customer Service Banking Retail Competitive Advantage 40

Alliance by IFS

JUNE 28, 2019

Our mission at YASH is to help organizations adopt best-of-breed solutions to derive a competitive advantage,” said Manoj Baheti, Chief Executive Officer, YASH Technologies. YASH is an SEI CMMI (Level 5) and an ISO 9001:2015 certified organization. Headquartered in the U.S, Company Contact: Nick Bitting. Marketing Manager.

Competitive Advantage 33

Competitive Advantage 2019 2015 Technology 33

PeopleMetrics

FEBRUARY 11, 2015

While we are still analyzing the data we couldn''t wait to share a few early findings that indicate that listening to prospects — as you do your clients —w ill lead to huge competitive advantage. Here are four reasons why: 1. Buyers are investing a ton of time in getting to know you. That is a lot of time and effort.

Sales 79

Sales White Paper Net Promoter Score B2B 79

CSM Magazine

NOVEMBER 7, 2018

With that being said, it’s not too late to offer Live Customer Engagement for a competitive advantage this season. Priya was awarded New England Entrepreneur of the Year in 2014 and ranked on the 2015 top 100 Entrepreneur list by the Boston Globe. Take cameras for example.

Engagement 40

Engagement 2004 Retail Competitive Advantage 40

Magellan Solutions

FEBRUARY 5, 2024

By working together, HSBC and IBM aim to reach “quantum fluency” and determine how quantum could provide a competitive advantage. Unilever Unilever outsourced global IT services to Capgemini in 2015, consolidating over 1000 applications and achieving greater integration.

Competitive Advantage 52

Competitive Advantage Innovation Government Technology 52

Kayako

MARCH 2, 2017

British Airways has been around longer than Virgin Atlantic, so one of the ways Virgin has set itself apart in airline market was by making its customer service a competitive advantage for the business. Esaí Vélez (@EvpLares14) November 26, 2015. How does Virgin Atlantic exceed customer expectations to win new customers?

Customer Expectations 91

Customer Expectations Airlines Social Media Competitive Advantage 91

Clarabridge

SEPTEMBER 2, 2015

Due to the fast pace at which the world of social media evolves, you need to have the latest features at your disposal to help you gain and maintain your competitive advantage. This post originally appeared on the Engagor blog on March 30, 2015; head to Engagor to continue reading. Continuous Optimization.

Social Media 73

Social Media Competitive Advantage 2015 Customer Success 73

Middlesex Consulting

MAY 31, 2015

This article was published in the May 2015 issue of “Efficient Manufacturing" magazine. Such a competitive differentiator comes in the form of shaping and creating “Experiences” across the entire buying and consumption journey as a formidable entry barrier.

B2C 60

B2C B2B Magazine Competitive Advantage 60

Natalie Petouhof

FEBRUARY 24, 2016

In early 2015, as part of Infosys Renew-New strategy they established a $500million Infosys Innovation fund. ANSR Consulting helps the joint venture provide strategic, technology-driven solutions that drive competitive advantage and incremental revenue for the companies involved.

Innovation 40

Innovation Government Competitive Advantage Sports 40

SuiteCX

APRIL 10, 2017

The team at SuiteCX has been working in lockstep with automotive Manufacturers for over 20 years, helping navigate through this changing environment, and ensuring the companies evolve to achieve competitive advantage through customer experience excellence. Disruption in the Industry.

Automotive 40

Automotive Customer Journey Mapping Events Competitive Advantage 40

SuiteCX

APRIL 10, 2017

The team at SuiteCX has been working in lockstep with automotive Manufacturers for over 20 years, helping navigate through this changing environment, and ensuring the companies evolve to achieve competitive advantage through customer experience excellence. Disruption in the Industry.

Automotive 40

Automotive Customer Journey Mapping Events Competitive Advantage 40

Clarivate

FEBRUARY 10, 2022

For this report on innovation in South and Southeast Asia, we analyzed patents filed from 2015 to 2019 by organizations headquartered in this region. To better understand the key players and the emerging, evolving trends in innovation, we looked across the South and Southeast Asia landscape in our latest report. Measuring innovation.

2021 52

2021 Innovation Government Competitive Advantage 52

Alida

SEPTEMBER 15, 2016

Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market. Use customer intelligence as a point of competitive advantage. “As

Innovation 153

Innovation Apparel Competitive Advantage 2015 153

Avaya

MAY 18, 2016

At the 2015 Asia-Pacific Economic Cooperation (APEC) forum, a small- and medium-sized enterprises’ working group noted that technology adoption and the digital economy are crucial to harnessing APEC’s potential for economic growth. Automation helps businesses concentrate on using technology in innovative ways to gain competitive advantage.

Connections 40

Connections Tourism Competitive Advantage Omnichannel 40

C3Centricity

AUGUST 20, 2017

Uncovering these are what will give you a clear competitive advantage. A 2015 study by Price Intelligently showed that a 1% increase in customer acquisition impacts your bottom line by around 3.3%. Does your product or service offer a competitive advantage beyond price? ” for inspiration.

2018 48

2018 Innovation Competitive Advantage Books 48

Peter Lavers

SEPTEMBER 21, 2017

We believe that competitive advantage will be won by the companies that deliver distinctive and profitable customer experiences across all their channels of engagement, and that understanding and meeting customer expectations are fundamental to that success. This blog is based on a Webinar we recently hosted for IBM on this subject.

Retail 45

Retail Webinar Competitive Advantage 2015 45

Feedbackly

SEPTEMBER 26, 2018

Customer experience is a term that has been added to the public lexicon steadily over the past 15 years, and is more quickly becoming a staple for new and established companies looking for ways to gain a competitive advantage in their respective markets. For good reason too. And companies are taking note. Revenue Growth.

Customer Experience 56

Customer Experience Social Media Feedback 2004 56

BirdEye

JULY 27, 2023

A remarkable example of vertical Integration is Ikea’s purchase of an entire forest in Romania in 2015. Competitive advantage: By controlling production and having direct contact with suppliers, you’re able to understand the needs of customers better than competitors who purchase components from third parties.

Government 52

Government Retail E Commerce 2017 52

Natalie Petouhof

FEBRUARY 24, 2016

Modern POS devices are allowing retailers to better understand their customers, provide more customized service, and help them achieve compliance with new security measures being implemented in 2015. MyPOV: I Love to shop and I love technology. So this is gonna be a great year!

Retail 40

Retail Innovation Competitive Advantage Technology 40

Grade.us

APRIL 2, 2018

An economic moat is the competitive advantage one company has over their competitors. Were listed as America's most hated company in 2014 , 2015, 2016 and 2017. No, I'm talking about an economic moat. The term " economic moat " was coined by Warren Buffett, legendary investor and executive at Berkshire Hathaway.

Competitive Advantage 38

Competitive Advantage 2014 Exceptional Customer Service 2015 38

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. With the power to listen to the Voice of the Customer, integrate it with business data to generate powerful insight, and take action, we deliver effective business change and create a competitive advantage for clients. Clarabridge. NICE Systems.

2015 97

2015 Multi-Channel 2014 CEM 97

Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. Cost: $1500-$2600.

Customer Service Training 58

Customer Service Training Customer Service Seminar Banking 58

Magellan Solutions

NOVEMBER 3, 2017

Product quality — which can be measured through performance, reliability, and durability — is crucial to your business because it increases your competitive advantage over your competitors. Among the most popular guidelines and legislation for quality management are the good manufacturing process (GMP) guidelines and the ISO 9001:2015.

Management 56

Management 2015 Document Competitive Advantage 56

Natalie Petouhof

FEBRUARY 11, 2016

They feel this data from Viant gives Time competitive advantage compared to its competitors or “rivals industry leaders Facebook and Google” when it comes to ad tech and provides a first-party data set. Vanderhook said, “We’ve seen return on investment improve by a factor of 10 or 20.”

2011 65

2011 Advertising 2005 2015 65

Currency Alliance

OCTOBER 11, 2018

Challenger hospitality brands have already gained one important competitive advantage by commanding a more complete customer journey, from booking through to experience, permitting a seamless cross-selling of interesting and relevant offers. For established hotels, the booking process itself is probably too robust for a direct assault.

Hotels 40

Hotels Hospitality Loyalty Travel 40