CSM Magazine

MAY 27, 2022

In today’s healthcare landscape, technology plays an essential role in everything from diagnosis and treatment to the management of chronic care. Hospitals and clinics have invested heavily in modernizing their facilities and adopting new technologies, and the results have been impressive. What is the management of chronic care?

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Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. In 2022, the average agent turnover rate at all contact centers was 24% and climbed as high as 30% for large customer service centers.

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inmoment

NOVEMBER 15, 2018

From Google’s Arts and Culture app – which uses facial recognition technology to match selfies to thousands of artworks—to Pizza Hut’s plans for driverless pizza delivery. Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology. Artificial intelligence is everywhere.

Interaction 40

Interaction 2030 2025 Hospitality 40

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud.

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Qualtrics

JULY 9, 2019

Prior to the advent of HCAHPS (hospital consumer assessment of healthcare providers and systems) in 2007, the concept of experience in healthcare was an afterthought on the periphery of healthcare strategy. By 2017 that number jumped to a staggering 95 percent. By 2017 that number jumped to a staggering 95 percent.

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Grade.us

AUGUST 21, 2018

As new patterns and technology emerges, email is becoming focused, more niche. Adobe's email consumer survey found that young people (18 - 34) were obsessed with email. It's sticky with consumers and professionals overall. What's more surprising about all of this is the fact that consumers actually want email from brands.

Marketing 55

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Clarivate

AUGUST 2, 2023

the organization’s average rise in ranking since 2017 is greater than its current gap to position 100. Half of those who made the list this year were new entrants, not previously included in Innovators to watch in 2022. i.e., rank inside the Top 250 in 2023. Are they moving quickly through the rankings? We also see diversification.

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Clarivate

APRIL 24, 2023

These developments, together with Walgreens’ recent rollout of Health Corners that help patients manage chronic conditions and its October 2022 announcement that it would fully acquire CareCentrix (a platform that coordinates post-acute and home care), underscore Walgreens’ plans to become a leading healthcare provider.

Healthcare 89

Healthcare 2023 Marketing Insurance 89

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

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Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

2022 52

2022 Roadmap Customer Relationships Brands 52

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

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Eptica

MAY 31, 2017

Date: Wednesday, May 31, 2017 Artificial intelligence and the rise of augmented agents in customer experience. Published on: May 31, 2017. However, as Gartner analyst Michael Maoz pointed out at the recent Gartner Customer Experience and Technologies Summit , disrupt is not necessarily the same as replace.

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Currency Alliance

NOVEMBER 4, 2022

On 13 th of November 2022, the interchange charges on credit card transactions in New Zealand will be capped at 0.8%. In 2017, legislation in the European Union reduced the interchange fee from 2-2.5% This fee is commonly how financial services brands have funded their loyalty rewards for at least the past decade. down to 0.3%

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Clarivate

JULY 28, 2022

the change in ranking since 2017 and today, and whether that change in rank is greater than their current gap to position 100. Using this same process last year, we saw six Innovators to watch identified in 2021 graduate to Top 100 Global Innovators status this year: AUO, Alibaba, GM, Hyundai Motor Company, PMI and TCL Technology.

2022 52

2022 Innovation 2005 Automotive 52

Comm100

FEBRUARY 20, 2018

New findings in the Aspect Consumer Experience Index show that 61% of consumers feel that having Chatbots in customer service is the way of the future. Findings from analysis firm Juniper Research show that Chatbots are expected to trim business costs by more than $8 billion per year by 2022. Drive Revenue.

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Call Experts

APRIL 28, 2022

According to the Zendesk 2022 Customer Experience Trends Report , a customer’s first two negative experiences result in 61 percent of customers defecting to a competitor. In addition, this podcast features co-host Dr. Ryan Hamilton, who discusses changing consumer behavior in the wake of COVID-19. Crack the Customer Code.

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Customer Service Entertainment Exceptional Customer Service Social Media 52

Thunderhead

OCTOBER 19, 2018

While OEM websites now represent the “biggest single influence to purchase decision” *, dealers continue to play a critical role in the sale experience – according to Auto Trader’s Car Buyers Report 2017, 67% of buyers visited dealerships. Meanwhile, larger dealers are moving in the same direction.

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West Monroe

NOVEMBER 6, 2023

In the beginning of 2023 and late 2022, many analysts anticipated a recession this year, but that scenario hasn't materialized. A key factor contributing to this resilience is consumer spending, underpinned by a strong job market. A key factor contributing to this resilience is consumer spending, underpinned by a strong job market.

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