eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The root-cause?

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ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. About ChurnZero: . For more information visit [link].

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ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. The author points out the mistake many companies make.

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Upstream Works

JANUARY 26, 2021

Meanwhile, customer expectations have also changed, forcing contact centers to adapt innovative technologies and prioritize digital transformation. Across the board, contact centers need to level-up technological capabilities, including richer reporting, enhanced security and omnichannel functionality to engage with customers in real-time.

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Comm100

JANUARY 29, 2021

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Best Chatbots in 2021: Chatbot providers that stand out from the crowd. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business.

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SurveySparrow

DECEMBER 6, 2021

You can keep up with the latest industry trends, solutions, and technologies. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. Decoding Future HR 2021. WorkVision 2021. The Future of Diversity, Equity and Inclusion 2021. Talent Acquisition Week.

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Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. In 2021, we saw the emergence of a new understanding of the customer journey.

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Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. Prius has an environmental-friendly framing around conserving gas, whereas Tesla’s is of style, technological innovation, and performance. 22 April 2021. Updated 3 June 2021. 7 June 2021. <

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Upstream Works

NOVEMBER 19, 2020

These drivers will continue into the new year has contact centers strive to meet new customer demands – by upgrading technology while knowing how to deploy the new capabilities. The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. Supporting a Distributed Workforce.

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ChurnZero

MARCH 31, 2021

ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award. Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. With a trScore of 8.2 ChurnZero is headquartered in Washington, D.C.

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Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Let’s take a closer look at five female leaders in CX tech you can follow to stay connected to the field’s most insightful leaders and active trailblazers.

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Kustomer

NOVEMBER 12, 2021

The two-day event was loaded with insights from CX influencers and leaders from the world’s most future-focused brands including Spanx, Delivery.com, Rappi, Ring and more. Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX. Utilizing the Pandemic as a Launchpad for Innovation. So what do I mean by that?

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CSM Magazine

DECEMBER 17, 2020

As we approach 2021, Michael Tansini at Speechmatics explains how automatic speech recognition can result in better conversations while offering a 360-degree view of customer interactions. In 2021, having better visibility of the insights voice data holds will be essential.

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Upstream Works

DECEMBER 16, 2020

They have always had the Internet and mobility, and their entire world is filtered through those technologies. CX leaders must recognize that digital customers are enabled and empowered in ways that analog technologies cannot fully address. Another layer to consider is how digital technology goes in both directions.

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CustomerSuccessBox

AUGUST 23, 2021

INBOUND 2021. This conference will occur in the fall of 2021, and will have big-time celebrities and successful business leaders across a number of different industries. 24-27 October, 2021‍ Huntington Beach, California. The event will include insights from various CX leaders. October 18- 20, 2021 Las Vegas.

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ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. Surprising Insights About Customer Scores & Its Impact on Recurring Revenue. How to Get Your Customer Success Tech Stack in Order – Discover the best practices to keep in mind when building out your CS technology stack.

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ShepHyken

AUGUST 16, 2021

My Comment: Scaling customer service or CX is about using technology to create a better experience. How Customer Service Technology Helps You Delight and Retain Customers (+ Trends to Follow) by Alejandra Zilak. My Comment: Let’s stay in the technology lane. Top Customer Experience Keynote Speakers for 2021 by Michelle Joyce.

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SurveySensum

DECEMBER 29, 2023

Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. Harnessing patient insights allows healthcare providers to tailor their approaches, fine-tune services, and amplify patient-centric care.

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ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. For more information visit [link].

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PeopleMetrics

DECEMBER 17, 2020

Planning for Customer Experience (CX) in 2021. What can you do NOW to get your CX program ready for 2021. What are the key touchpoints you must measure in 2021? your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link].

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TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

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Upstream Works

JANUARY 7, 2021

Contact centers recognize the value but are often constrained by legacy technology and would welcome AI as a means to automate this form of outreach. Learn more about how AI can drive success in the contact center by downloading Embracing Contact Center AI in 2021 , Part 3 of our 3-Part Strategic Insight Series.

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Strativity

MAY 10, 2023

Dries Buytaert, co-founder, chief technology officer, and chief strategy officer at Acquia and creator of Drupal added, “Srijan has long been a top contributor to Drupal and recognized for its deep expertise creating digital experiences based on open technologies.

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Education Services Group

MAY 12, 2021

I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far! What experience do customers desire in their journey – is this working with a human, engaging solely with technology – is it both?

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CustomerSuccessBox

SEPTEMBER 7, 2021

Future strategies are focused on aggregating customer data and incorporating AI to provide valuable and accurate insights on usage trends, potential churn, and growth opportunities. #3 Customer Success teams need to adapt to new technologies and innovations. #5 Plans and actions based on data can help solve problems quicker.

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SurveySparrow

DECEMBER 10, 2020

This new digital wave has introduced us to new technologies that will take care of businesses. Whether you are planning to implement CRM software, a project management tool, team collaboration tool, or maybe an online survey tool, here we’ve mentioned the most popular ingredients to accelerate digital transformation in 2021 and beyond.

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Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. 2: Agent knowledge about products and services. #3:

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Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Remember, you heard it here first.

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Gainsight

MARCH 10, 2022

In the 2021 season of The Game Changer Podcasts, Gainsight’s Adam Joseph, Regional Vice President-EMEA, pulled out all the stops for his listeners. When Gainsight examined the 2021 season, we picked out three critical areas employees and companies seem to be currently focusing on. . Culture is the Glue.

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Clarivate

NOVEMBER 1, 2021

His deep knowledge of and insights into bibliometrics and his sound understanding of the need for practical applications of research performance measurement was second to none. Moed (1951-2021) appeared first on Clarivate. In 1999, Henk received the Derek J. de Solla Price Medal, and on the presentation of the award C Le. Glänzel, U.

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COPC

MARCH 31, 2021

in conjunction with Executives in the Know, we learned key trends that businesses need to know for 2021, including: Companies were forced to fast-track strategic initiatives. Are you ready to learn more impactful insights? The post Know These 4 Customer Experience Benchmarks to Succeed in 2021 appeared first on COPC Inc.

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SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. The Merger!

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ShepHyken

DECEMBER 6, 2021

The Instant Group) After the unprecedented challenges of the past two years, around 9 in 10 British employees are on the hunt for a new job in 2021. My Comment: Our friends at BotCore asked 23 experts to share their insights on chatbots and how they will “transform” custom experience in the next year. Yes, the technology has improved.

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C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! No doubt it will need updating in 2021 when the fallout from the current pandemic becomes clearer. Is this your case?

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ChurnZero

JUNE 10, 2021

Ernst & Young LLP (EY US) today announced that Founder and CEO, You Mon Tsang of ChurnZero was named an Entrepreneur Of The Year ® 2021 Mid-Atlantic Award finalist. The program engages entrepreneurs with insights and experiences that foster growth. It connects them with their peers to strengthen entrepreneurship around the world.

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One Millimeter Mindset

DECEMBER 29, 2020

How will you leverage your learnings and insights? And how will you carry these into how you serve each other and clients during 2021? She serves organizations and associations wrestling with the impact of the 4 th industrial technology revolution on 3 rd industrial revolution business and hiring models. Contact Babette here.

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ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. How to Get Your Customer Success Tech Stack in Order – Discover the best practices to keep in mind when building out your CS technology stack. The post Top 5 ChurnZero Webinars from 2021 to Watch and Share appeared first on ChurnZero.

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