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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

Thanks to COVID, digital roadmaps across industries have quickly accelerated. If you weren’t yet online, it didn’t take long for brands to adapt when brick and mortar businesses across Asia Pacific were forced to shut down in 2020 and 2021. . Tip #3: Upgrade Your Technology. It’s not been easy for e-commerce brands.

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UK Ecommerce Retailers Widen AI Adoption Roadmap to Support Post-purchase Experience in 2025, Data From Scurri and IMRG Reveals

CSM Magazine

In 2024, the top AI technologies utilised by UK online retailers included: Gen AI for translations and copy writing – 57%; AI trained and powered customer service chat bots – 43%; gen AI for marketing content – 33%; AI informed product search – 31%; and AI for cleaning and enriching product data – 25%.

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Guest Post: How to Build Your Customer Experience Roadmap

ShepHyken

Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. Wrong Technology. When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI.

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5 innovations from 2020 that will shape 2021

Talkdesk

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Just as Talkdesk cloud technology makes it easy for our customers to move their contact center agents to work remotely, we were able to internally apply that same technology with ease.

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Atlas Highlights - June 2021

Lithium

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Webinars & Events.

2021 52
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Ingredients To Accelerate Digital Transformation in 2021

SurveySparrow

This new digital wave has introduced us to new technologies that will take care of businesses. Whether you are planning to implement CRM software, a project management tool, team collaboration tool, or maybe an online survey tool, here we’ve mentioned the most popular ingredients to accelerate digital transformation in 2021 and beyond.

2021 52
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In 2021, Chatbots are a No Brainer for Contact Centers

NICE inContact

Each year, NICE inContact surveys both consumers and businesses to understand trends in consumer behavior and expectations as well as understand priorities, strategies and technology adoption forecasts from businesses. Last year, we discussed the numerous impacts that the global pandemic had on both businesses and consumers.