BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. 79% of reviews included comments, an increase from 73% in 2022. There was an 18% decrease in reviews without ratings compared to 2022.

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2024 Automotive 2023 Healthcare 109

Lithium

JANUARY 20, 2022

Read the Community Manager Burnout blog , with some time-management tips that every social media and community manager should know. The Guide to Success Rate: The CX metric you absolutely need. Industry News & Insights. The top 4 customer engagement trends for 2022. Our Favorite Strategy Guides & How-Tos.

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2022 Social Media Article Metrics 52

Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know. Customer patience is a finite resource.

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2022 Customer Service Poor Customer Service 2021 52

Engine Insights

JANUARY 27, 2022

With engagement metrics and insight, you can better position your brands and create effective messaging to propel your brand forward. When it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark.

Travel 87

Travel Consumers 2022 Metrics 87

Lithium

NOVEMBER 1, 2022

Some blog areas are limited to Khoros customers only. Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are.

2022 52

2022 Roadmap ROI Social Media 52

Optimove

DECEMBER 7, 2023

Drawing on data we collected during the 2022-23 holiday shopping season, we have unwrapped some key insights to help you transform this season’s new shoppers into customers for life. Among customers who initially bought only one item during the 2022 holiday season, only 16% proceeded to place a second order.

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Loyalty 2022 Insights Customer Retention 75

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics.

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Feedback Multi-Channel Consulting Social Media 83

CX University

MARCH 18, 2024

By analyzing this wealth of data using sophisticated algorithms, businesses can gain deep insights into individual customer preferences, behaviors, and intent. 2022, October 19). 2022, December 13). 2022, December 13). Adobe Business Blog. This approach significantly improved customer engagement and loyalty.

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Customer Experience Retail 2023 2022 52

Lumoa

APRIL 7, 2022

A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. An NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

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NPS Net Promoter Score Banking CEM 83

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences.

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Customer Experience 2024 Multi-Channel Social Media 83

kommunicate

NOVEMBER 15, 2022

Last Updated on November 15, 2022 Zendesk Chat is a live chat solution that helps enterprises boost sales conversions through lead engagement. Its powerful analytics and reporting modules help businesses gain actionable customer insights through metrics and attributes for Zendesk chat. Metrics are measurable values, like [.].

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Metrics 2022 Measurement Blog 17

Lithium

APRIL 5, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Read the full Spring Launch blog. Some blog areas are limited to Khoros customers only. You can specify a Group Hub name to retrieve the metrics for Group Hub, Conversations, Members, and Membership for that Group hub.

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Return on Investment E-support Webinar Contact Center 97

Optimove

AUGUST 17, 2022

Did we gain plenty of insight from the results? But it’s more than a hunch; it’s a well-based insight – as evident from our own follow-up research, other reports, and Optimove data. We’ve been dropping some knowledge from that research in previous blog posts. Did they enjoy the process? That’s debatable.

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2022 B2C ROI Customer Centricity 52

Lithium

MAY 3, 2022

Don't forget to subscribe to this Khoros Customer Blog to stay up to date on the latest from Khoros. The 2022 Khoros Kudos Awards are now open until May 27th! Some blog areas are limited to Khoros customers only. We recommend that you get started by enjoying our series of blog articles written by the experts!

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Multi-Channel Webinar Social Media Roadmap 52

COPC

JUNE 9, 2023

Welcome back to our Balanced Scorecard Blog Series! Program-Level or Site-Level Scorecards Let’s start by examining program-level or site-level scorecards, which serve as a strategic compass, enabling us to gain valuable insights and effectively steer performance toward success.

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Management Metrics Average Handle Time 2022 52

Education Services Group

JANUARY 4, 2023

It’s no secret that 2022 was a little bumpy for business, yet we saw many Customer Success leaders meeting industry challenges head-on. If there’s one thing we learned from the 2022 Customer Success Leadership Study , it’s that businesses need to invest more in the growth of their CS organizations. In 2022, 21.7%

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2023 Customer Success 2022 Leadership 52

2020 Research

NOVEMBER 9, 2022

Read on to gain valuable insights into current consumer trends influencing the upcoming holiday season, and how market research can help mitigate their effects. In this Article: Consumer Trends for 2022 Holiday Shopping: Spending Less, Spreading Costs. Gain insights to stay ahead this holiday season. Qualitative Research.

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2022 Insights Brands Marketing 52

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Based on these insights, three best practices for emerging outsourcing priorities are: Formalizing WFH contracts. Failover rate.

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Contact Center White Paper 2021 2022 52

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Who benefits?

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Competitive Advantage Multi-Channel 2022 Insights 52

Stella Connect

DECEMBER 15, 2021

This is just one key takeaway from Customer Service Trends for 2022: Preparing for the Future of Customer Service , a comprehensive report based on our customer service study of more than 2,100 consumers in the US and UK. Brands that don’t risk significant customer churn. For one, customers simply aren’t willing to wait.

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Poor Customer Service 2021 2022 Consumers 75

BirdEye

NOVEMBER 14, 2022

You might be wondering if you need a Yahoo Business Listing in 2022. In this blog post, we’ll take a closer look at what a Yahoo Business Listing is and how it can boost your business. These reviews provide valuable insight into what it’s like to do business with a specific company.

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2017 2022 Metrics Management 98

BirdEye

MARCH 24, 2023

In 2022, the average cost per click was $0.97. Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed.

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2023 Return on Investment Social Media Sales 98

Clarivate

JUNE 28, 2022

Today we release the 2022 update to the annual Journal Citation Reports (JCR). The data from selected content are then carefully curated to ensure accuracy in the JCR metrics, together with a wide body of descriptive data. Visit the Journal Citation Reports website to explore all available data, metrics and analysis.

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2022 2021 2010 Metrics 141

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. Does it spell doom for your business?

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NPS Customer Centricity Loyalty Presentation 83

SmartKarrot

JANUARY 28, 2022

And, I am not saying that just because I am writing a blog on the biggest customer success trends and predictions for 2022. There are quite a lot of fantastic things to expect in the customer success field in 2022. Biggest customer success trends and predictions for 2022. 2022 is the year of CS-led growth.

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2022 Customer Success B2B Metrics 10

Stella Connect

NOVEMBER 29, 2021

For in-depth insights on this topic, we at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers to get a better understanding of the evolving customer service and customer experience landscape to determine the best practices for meeting and exceeding customer needs. 3: Collecting Real-Time Customer Feedback.

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Poor Customer Service 2021 2022 Consumers 84

COPC

NOVEMBER 5, 2021

These updated contracts reflect the insights and best practices that emerged since the start of the pandemic. When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. WFH Insights.

Contact Center 52

Contact Center Workshop White Paper 2021 52

inQuba

JULY 3, 2022

Why deep customer insight is at the heart of better experiences & revenue growth. The resultant insights allow for optimization of journeys for CX and business success. At inQuba we’ve seen a doubling in customer conversion and a boost in common CX metrics when journey approaches are implemented. Customer experience is hard.

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Customer Journey Multi-Channel Touchpoint Customer Journey Mapping 52

Optimove

DECEMBER 8, 2022

To find the best time of the week to send an Email or Push Campaign, Optimove marketing data analysts looked at three types of metrics: Deliverability. To conduct the analysis, data was taken from January 1 st , 2022, to July 1 st , 2022. The analysis conducted provides insights on an aggregate level. Quick Insights.

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2022 Reference 2021 Metrics 52

CustomerSuccessBox

DECEMBER 30, 2021

2021 has come to a close and we have a bright 2022 ahead for us. B2B SaaS companies are preparing for their final quarter sprint, determining metrics for the next quarter and year & working on Quarterly Business Reviews while also working on customer journey after the new year. 2) Customer Goals & KPIs for 2022.

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2021 Customer Success Net Promoter Score 2022 52

Lithium

MARCH 1, 2022

We’ll walk you through examples, considerations, how to keep up with trends, and top insights we’ve learned over the past six months. Some blog areas are limited to Khoros customers only. Through many trials and many, many errors, we’ve learned what it takes to enter the TikTok space as a brand. Click here for the full TikTok guide.

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E-support 2022 Webinar Entertainment 52

BirdEye

DECEMBER 8, 2022

Community blogging 15. As of July 2022, TikTok has reached one billion monthly active users. Although they’re not commonly thought of as a social media platform, they’ve grown dramatically in recent years, with 988 million people using Facebook Messenger and a staggering 200 billion using WhatsApp in 2022 alone.

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Social Media Brands Entertainment Connections 98

Lithium

DECEMBER 7, 2021

It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community. Here is the latest on Atlas you should know about Some blog areas are limited to Khoros customers only. Thursday 12/16/2021 12:01 am PT – Monday 1/3/2022 11:59 pm PT.

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2021 Events 2022 Metrics 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Amarachi Ogueji. Catherine Blackmore. Emily Garza.

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2022 Customer Success Chief Customer Officer Customer Centricity 21

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Advancing innovation with insight. They often choose new innovative paths in how they value their IP and define success metrics, engage with inventors and collaborate with outside counsel.

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Innovation Transportation 2024 Technology 59

SmartKarrot

FEBRUARY 16, 2022

You can access the latest information, insights, trends, and data to enhance your knowledge of the latest SaaS industry developments. This is why we have created and curated a list of 30 top SaaS influencers you must follow in 2022 to receive excellent SaaS advice. Top 30 SaaS Influencers You Need to Follow in 2022. Aaron Levie.

2022 10

2022 Social Media B2B Sales 10

Optimove

AUGUST 15, 2023

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 Need a bit of convincing? million people in the US will be using QR codes by 2025 – not bad for a technology that’s had more than its fair share of naysayers!

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Brands Marketing 2025 Events 52